3/5 Pris J. 6 years ago on Google
My
partner
and
I
booked
this
beautiful
hotel
after
seeing
the
amazing
views
it
provided.
We
loved
how
beautiful
and
clean
everything
was.
The
food
was
spectacular
both
at
Sugar
Club
and
Carmichael's.
Very
romantic
and
perfect
for
us.
What
lacked
was
the
staff
service.
From
the
start,
we
would
ask
for
minor
things
(info
on
nearby
places,
water
bottles
at
12am)
and
we
would
instantly
get
little
to
no
help
from
reception
or
staff.
I
booked
a
spa
day
for
us
and
the
manager
was
extremely
rude.
Did
not
even
ask
us
how
our
treatment
was
but
was
quick
to
ask
another
lady
(i
am
hoping
it
wasn't
because
she
was
Caucasian
and
we
aren't).
My
boyfriend
is
well
off,
we
comport
ourselves
with
manners
anywhere
we
go
but
this
lack
of
customer
service
was
very
disappointing.
The
waiters
and
waitresses
were
not
too
friendly.
Even
the
hostess
would
give
us
issues
when
we
asked
to
get
a
table
for
dinner,
clearly
seeing
that
there
were
about
10
tables
empty.
She
would
give
us
an
excuse
saying
they
were
all
reserved
but
when
she
asked
her
supervisor,
voila!
We
got
a
table.
We
finally
suggested
to
one
the
restaurant's
managers
and
she
agreed
with
us:
she
said
she's
seen
the
lack
of
correct
service
in
the
hotel.
This
is
considered
a
luxury
hotel
and
customer
service
should
be
top
notch.
I
travel
a
lot
and
in
many
Caribbean
islands
what
sticks
with
your
memory
is
how
wonderful
you
are
treated.
Overall,
I
would
not
stay
here
again
but
Antigua
itself
is
a
beautiful
island
with
lots
of
culture.
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