Starting with prime location ending with superb breakfast - everything was up to top standards. The hotel occupies an elegant tsar era building on one of the main squares near the city hall. Book a room viewing St Isaac's Cathedral though it could be pretty pricey. You will see a lot of gold in interiors which however does not spoil general impression, it rather resembles prosperous and abundant days of imperial past. High ceiling rooms with big windows, huge domed atrium bring the feeling of belonging to that glorious history. Special thanks to skillful friendly staff, we felt care every minute of our stay.

Dear, I am trying to call you to check my reservation but you international number is not working 0078123361000. How I can reach you??

Excellent location. Glamorous lobby. Hospitable staff. Comfortable rooms with state of art bathrooms. Restaurants in hotel serves excellent food. Breakfast was a feast If in st Petersburg worth a stay at Lotte

Fantastic and luxury place~ the pool was little bit small . but it was very clean and cozy. My family love the pool😍 i wanna visit again~~

Beautiful Hotel in Beautiful Place. unfortunately, it can happen that drunken partying People will scream outside your room at night and wake you up. It happened to me several times. Stuff is generally nice but not very flexible.

["Stayed there for World Cup Russia 2018. Very chic , classy and classic hotel. Rooms where super clean and spacious. Breakfast was exceptional. Very nice experience.",null,[0,164]]

["Hotel replying- #In point of fact, we had a technical issue that did not allow us to close your additional expenses with points. We offered you a quick solution, but you refused.\n# excuse me you haven\u2019t offer anything !!\nfront desk even didn\u2019t want to help me how to contact central support, i myself managed it and showed your front desk how its work, ( so stop lies)\n\nMy review was 5 for all visits in this hotel but. Jow im changing now to 3 star \ud83c\udf1f for my last visit .\nThe service became very bad . I booked for 3 day this time superior room city view .\nThe room is okay but missing front mirror space what i shaw before in same category room, the room have mosquito \ud83e\udd9f what bite my kid ,\nthere was no welcome or compliments ( we were receiving each time in previous visit)\nI had 52k Lh points (520usd) what will expire in 3 months, when i asked the front desk to use the points by point for payment , front desk informed me that technical difficulties and can not use points, email sent tech team will answer in week days , no more help how to deal with it, at end i myself find out the way how to transfer the lH points to certificate and use them ( that i had to tech them bcz they don't care at all)\nAs a Gold member there is Room upgrade option that also wasn\u2019t explained.\ni have asked front desk why no compliment this time , front desk said depending on member card , but i have gold and said will note but no one give that ( anyway this is not about we need those but it wasn\u2019t good how they act . )\n\nNot only that even door keeper also look dull this time , you need to say them hi then they will reply you back what i see opposite on different resorts and lotte itself\n. Overall i used to visit this hotel and back with good memories but this time is the worst",null,[0,179]]

A very nice place to stay in St.Petersburg Mrs Sophia and Elena was very nice with us

Great hotel, I stay there every time

This is a luxury hotel right next to Issac cathedral. The service and staff is outstanding. Very courteous. Speciality is the breakfast buffet. Variety is beyond imagination. A very good hotel. Location is the USP. Most ideal location to visit all the historical places...on foot itself as all are within walkable distance. The view of the Issac cathedral from the rooftop restaurant is amazing. The hotel is located in a historical mansion built in 1851. Located right next to the Issac cathedral. Offers an excellent view of the cathedral and nearby historical building. Ideal and most suited location in saint Petersburg.

Definitely deserves more than 5 Stars..

Expensive, but woth to see

There are literally very few hotels which deserve a Five Star rating and it's really a pleasure to have an experience at one such place. The Lotte has an Iconic location, looking towards the Isaac's Cathedral and the ambience is contemporary with the blend of Russian Architecture. The best part also includes complimentary bikes for cycling across the city in the white nights..

Wow, simply wow! Love to go to palaces and splurge on their breakfast experience, and it was well worth it. Attentive staff, high quality food and beautiful room. Highly highly recommend. Went there twice in a row, and will be back the next time we are in St Petersburg!

Very centrally located to moments and sightseing. Hotel had excellent lobby.well appointed rooms. Courteous staff ,always willing to help. The lounge restaurant which serves buffet breakfast was Ming blowing. They even served carier,champagne ,the works and each day it was different. If you go to st Petersburg . Please stay there.

["Welcoming - was very satisfying from the host and we have checked in in 2 minutes everything was smooth\n\nLobby- very spacious well designed and the location of the hotel is near to most amazing spots\n\nRoom- is very nice and clean compact with feel like home vibes. Toilet is equipped with smart toilet which I like. Clean and nice marble on the sink and bath not to forget the details with warm flooring. The view is amazing too.\n\nHigien- every usable item in the room is sensitized and covered in plastic bag.",null,[0,103]]