1/5 Anthony G. 1 year ago on Google
Absolutely
ruined
our
date
night.
The
location
and
atmosphere
was
acceptable
at
the
start,
however,
appetiser
took
ages
to
arrive.
Main
course
took
45
mins
to
arrive,
and
when
it
did,
one
of
our
2
orders
was
incorrect.
We
immediately
made
the
waiter
aware
the
order
was
wrong.
Given
this
less
than
ideal
service,
we
decided
not
to
pay
the
10%
service
charge
and
still
pay
the
full
price
of
the
wrong
main
course
delivered.
To
our
surprise,
the
restaurant
supervisor
ran
us
down
after
we
left
cash
for
the
bill,
minus
the
service
charge.
We
felt
embarrassed
as
it
was
2
staff
that
chased
us,
querying
why
we
didn’t
pay
the
service
charge.
This
is
totally
unacceptable
for
a
5
star
hotel
and
for
the
price
of
the
meals
there.
I
would
not
recommend
it
at
all.
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