1/5 NAINA K. 1 year ago on Google
I
regret
to
inform
you
that
this
was
one
of
the
most
unpleasant
stays
I
have
had,
due
to
the
undermentioned
reasons:
1.
Front
desk
attendant
(the
same
guy
who
your
customer
service
representative
spoke
with)
was
really
rude
and
so
was
the
property
manager.
Numerous
times
we
came
across
him
having
arguments
with
the
property
staff.
This
was
a
really
sore
sight
for
the
eyes.
Furthermore,
we
heard
the
front
desk
attendent/manager
argue
with
3-4
guests
who
checked
in
with
us
on
Friday
(14th
Oct)
2.
Swimming
pool
was
really
dirty.
In
any
property,
water
in
the
swimming
is
suppose
to
be
clean
and
transparent
so
that
you
can
see
the
floor
of
the
pool
(this
is
the
basic
level
of
hygiene
that
every
hotel
is
suppose
to
maintain).
Water
in
the
pool
of
this
property
was
green
and
floor
was
absolutely
not
visible.
3.
Room
service
was
denied
to
us
during
dinner
hours
on
Friday
(14th
Oct).
We
had
to
request
one
of
the
hotel
staff
and
told
him
that
our
daughter
is
asleep
and
we
can't
leave
her
in
the
room
and
go
for
dinner.
This
is
one
of
the
instances
of
how
uncooperative
the
management
staff
was.
4.
And
finally
coming
to
the
topic
of
room
urgradation:
the
premier
room
that
was
showed
to
us
was
really
shabby
and
in
bad
shape,
so
much
so
that
the
locks
were
not
working
and
on
many
spots
the
paint
of
the
wall
was
missing.
The
only
reason
we
got
an
upgrade
was
that,
no
guest
in
their
right
mind
would
stay
in
that
room
given
that
there
was
an
option
to
change
is
available.
Furthermore,
any
hotel
won't
offer
an
upgrade,
given
the
fact
that
their
higher
category
rooms
are
suppose
to
get
completely
occupied
on
the
weekend
(if
some
guest
have
booked
a
higher
category
room
for
the
weekend
would
the
downgrade
them
for
us?).
Furthermore,
we
had
to
deny
the
so
called
higher
category
room
because
there
was
a
significant
drop
in
the
temperature
in
the
night,
which
I
brought
up
when
I
checked
in
and
my
daughter
would
not
be
comfortable
in
cold
in
the
night,
due
to
this
we
had
to
deny
that
higher
category
room
(given
the
fact
that
it
was
a
tent).
5.
Road
to
the
property
is
in
such
a
bad
shape
that
it
takes
more
that
10
minutes
to
cover
the
stretch
of
500
meters
that
leads
to
the
property.
And
I
am
in
family
way
(pregnant)
and
I
think
that
kind
of
route
would
not
be
suitable
for
any
expecting
mother.
If
I
had
known
before
the
condition
of
this
patch
that
leads
to
property,
I
would
have
not
booked
it
on
the
first
place.
Request
you
to
note
the
aforementioned
when
you
suggest
this
property
to
any
other
guests.
I
don't
expect
a
refund,
but
please
ask
the
property
owners
to
fill
these
holes.
I
think
this
would
enhance
the
guest
experience.