I was there on 9/14/2022. Sydney the front desk medical secretary was extremely nice. She was very nice to my 4 yr old son. I also noticed that she was polite to the other patients that came in. I called back that same day because I needed a doctors note for my sons school. She made sure that note was given to me. This young lady deserves to be recognized for best customer service of the month. THANK YOU SYDNEY. Keep up the good work.

A very pleasant experience considering the circumstances. I did online booking so there was barely a wait, everyone who worked with me was incredibly kind and sympathetic, very gentle and knowledgeable. When I had to ask for clarification on a medication the answer was explained more in depth with patience. Not expensive either. Thank you for helping me when I was at my most miserable 💜

I never have received better health care, period. Super welcoming staff. Very knowledgeable, professional and engaging as to my health care needs. From exam to lab work, everything was done in a top notch manner.

The staff was very helpful from start to finish. I walk with a cane and not very steady on my feet. They helped me out but not over bearing. I knew last night I had an infection and was able to get an appointment the next morning. The doctor called a prescription into Target and was ready by the time I got there.

I thought all the ladies were very nice. Dr. And nurse was very educated. The only issue is the registration online. It did not work both times I went there(6 months apart). If it wasn't for that I'd give this business a 5 star.

Our family loves AFC UC Methuen!! ❤️ We drive an hour just to go here. The staff is so professional but also super sweet and caring. My husband is a health care provider and he has the highest opinion of the providers - they are among the best in the state.

I initially saw many reviews saying there was a short wait time when you’ve booked an appointment online, so I chose to take my daughter here when she had a cough. However my appointment time was 4:59 and I didn’t get to speak with a practitioner until almost 6:10 PM. The rooms were clean and satisfactory. The NP was kind and understanding. I don’t know if I would be back or recommend this over any other urgent care.

I had a wonderful experience at AFC urgent care. Dr. Nick was so nice and listened to my concerns. He is WONDERFUL!!! Nurse Melissa is so sweet and funny. She made me forget I was felling awful.

I've been suffering for a while with ear and throat pain, so I made an appointment and went in on a Sunday morning. Service was very quick, I don't think I had to wait 10 minutes, and the NP that I saw was very nice and listened to what I had to say. Everybody that I came in contact with was very helpful and cordial.

I brought George in today, New Years Eve, when everyone seems to be feeling ill. We had just a little wait and after receiving a firm diagnosis with instructions, we were out in a very reasonable time. Victoria NP, and staff were each pleasant and knowledgeable.

Everyone was super nice and I was in and out. The entrance is a little weird, make sure you go through the entrance that says Urgent Care. They have signs pointing in the other direction, but disregard them.

Scott and his staff took care of my wife expeditiously and with precision stitches to close a very wide gash. She is feeling better already. Thank you once again for your expertise and caring approach to your patients.

I have to 100% say this is the best urgent care around. They’re fast, Super nice, caring and make you feel very comfortable. . I couldn’t be more happier!! Thank you staff!!! I will always recommend

Always simple and easy to make an appointment here. Everyone is pleasant and helpful. It's where I go when I can't get in to see my PCP and I am not feeling well. The NP diagnosed a sinus infection after I had been sick for a week.

I was pleasantly surprised. Online registration was intuitive. I was saying the timely manner. Everyone was pleasant. Most importantly, I got the care that I needed. I would highly recommend this urgent care facility

The people at the front desk of this establishment are very nice and professional. And the Doctor Who attended to my care; Dr. Jillian felt like a mother of my own. Her kindness, professionalism and the attention to my care was amazing. I think her kind greeting and smile cured my foot the moment she walked in. Thank You Urgent Care. Julio Cesar Bernabel

This place is excellent for day to day medical needs that don't necessarily require your PCP. The facility is immaculate, there is plenty of parking, and the online check in process is super easy and efficient. Don't let bad experiences at other clinics steer you away from this terrific establishment!

Great experience, Elsie works the front desk, very pleasant, professional and thorough. Nicoury, was the medical assistant great bedside manner! Appreciate and acknowledge your employee’s very hard to find good ones.

I had a billing issue from the craziness of Covid in 2021 come back up just last week. The billing department looked into everything quickly and took care of the problem. It was a minor pain and stress to us but their quickness to resolve it and friendly way of going about it was appreciated. It was good to know that it wasn’t all about a bottom line and customer service was an actual part of how they want to operate.

Stop pretending you care about your patients. My wife, a mother of two came in today to be seen for her ears, didn’t have a credit card/cash to pay but offered to pay if you billed us and you flat out REFUSED to treat her! You will never get our business again! I highly recommend anyone who see’s this to choose a different urgent care! These people do NOT put the patient first!

Made appointment, filled out paperwork got there and there was one person at front desk and the line to check in was 7 people deep. People filling out forms holding up line. Waited in line 20 minutes, making me late for appointment ,proceeded to wait anothet 20 minutes for a 3 minute visit.

Excellent. Receptionist welcoming and very efficient entering data. Assessmnt and intake gathering by assistant/nurse very efficient. NP or PA very responsive. Had results of urine sample within minutes and sent prescription to Pharmacy. I would highly reccomend this Urgent Care. Thank you!

3 weeks after mismanaging my labs with the potential for a type of tic disease diagnosis I still haven’t heard back from the Methuen Ma team. I called several times and was told that they are just so busy and most likely won’t hear back from anyone, says the young lady answering the phone. I asked to speak with a manger after several failed attempts and was told that Kathy who manages 4 locations is just to busy and you most likely won’t here from her either. No compassion! After rescheduling my blood work through my primary care the blood work was done correctly and a diagnosis of tic disease was provided. They never took into consideration my health and wellness. I was told that my liver and kidney functions were way off and was prescribed the appropriate treatment. So glad they care enough about their patients as their slogans say. They should be ashamed and I warn others to not seek convenience over your real Doctor. Love to hear back from this compassionate team they say they have. First time I have ever written a review good or bad! I will also find other mechanisms to share my review.

I went today and I was in and out in a timely manner. They were all very nice & professional. You can definitely tell they care about you when you are there. You don't feel rushed and you do feel heard... I will definitely recommend. They are so thoughtful the Nurse even printed out information to the nearest Cvs for me to pick up medication because I was not near my home. I give them 5+ stars...

My 4 yr old son Jameson was very sick today and the nurse Javi was absolutely amazing. She made him feel so comfortable and took the time to explain to him what was going to happen. Thank you! I brought my daughter in the next day and had the same nurse and she was just as wonderful with my special needs daughter.

On their web site they state "You do not need an appointment" . That is a complete lie. I arrived at 8am. First one through the door, and they told me I needed to make an appointment online. First available one was at 10:30am. 2.5 hours from then. See the front page of the web site where they state that you do not need an appointment. BOO on them. I couldn't wait for 2 hours. Poor customer service as they didn't seem to care or want to assist. See attached photo from the front webpage. For Clarity this should be removed! And state you only see people by appointment. That is more accurate.

Fast, clean and friendly. The checkin person was very helpful when I told her I had a hearing issue and spoke clearly and slowly. The medical assistant was helpful and upbeat. The doctor was prompt, pleasant and knowledgeable. I was in and out in 30 minutes. I will absolutely come here again over any other urgent care centers near me.

Scheduling an appt online was easy and beneficial. I didn’t have to wait long, just a few minutes. Everyone was friendly and patient. The physician sent the script to my pharmacy which was ready when I arrived to pick up. All in all, a very good smooth experience (Especially when you’re not feeling well).

Very happy with the service. I always make an appointment. We are new to the area and our PCP is a little far, so the convenience cannot be beat. They’re only a mile from us! We are generally in and our very quickly. They’re even great with my young children. The wait is never bad, even on the weekend.

I really enjoy bringing my kids to this clinic. They are quick and friendly. I haven’t spent more than 5 minutes in the waiting area before being called. I get in and out within an hour.

Best Urgent Care! I was greeted promptly at the front desk by Cydney. She is pleasant, efficient, fast and has it all together. Check in was super easy. As I sat in the waiting room, I heard her telling each patient as they left "hope you feel better". Such a nice closing to a visit, for patients. Entire staff has it all together.

I went in for an ear infection. My appointment was at 2pm and i showed up at 145 and they were still at lunch but very nice about me waiting in the room... They checked me in at 2 and I was out of there in 15 minutes with a diagnosis and a very happy patient! Thank you so much!

After finding out my PCP couldn't take me today, I contacted AFC Methuen, and got in to see them today. Everyone there was pleasant to me. They all treated me professionally and like they were interested in helping me with my problem. There was a short wait to be seen, but not more than I would have waited at my Dr's office. I would recommend this location if someone is in need of urgent care.

Have used this facility 3 times recently for 3 different things and as a critical care nurse of 21 years I find this place clean, friendly and staff efficient/knowledgeable. Longest wait 1 time 20 minutes which is nothing compared to other places. Highly recommended and have had 3 different practitioners at each visit. Great with my kids too!!

I have been to AFC Urgent Care twice. Once with an appointment and once without. Everyone was so nice and I was in and out within 30 minutes. I will definitely use them again should I need to.

From the beginning of the check in the process was so pleasant. The receptionist in the front was amazing to the medical assistant, then came the physician how understanding he was and took the time to hear us out. I didn’t feel as if I was being rushed out the door! I highly recommend this place how relieved I was leaving the office. 5 stars is an understatement I would have filled this up with stars if allowed too! Thank you, for attending to my loved ones!

100% satisfied with every aspect of my visit. I called ahead to be placed in queue and when I got there I waited maybe five minutes to be taken back to an exam room. I was seen by a very friendly and competent PA who listened to me and explained everything she was going to do. I think my visit lasted 15 minutes at most, but I never felt rushed. In short, I would go back to these folks whenever the occasion arises that I need medical care and can't go to my own doctor.