It was a great experience at Planned Parenthood with the staff. I went to terminate an early pregnancy a couple of days ago and it was a very hard decision to make, each and every one of them were so caring. And they walk you through every single step of the way and monitor you carefully and they’re so sensitive to you, and how you feel, they are very understanding and i think that’s so important. Also one of the nurses who was the one to be in the procedure room with me, Is someone that i actually know personally and haven’t seen in years! So it was nice to have someone who knew me there to help. I honestly want to come here for other things that they offer, i like them a lot better than my doctors office lol! I hope that we can keep them around forever

Everyone should go here. Escorts and security made me feel safe! I went for a routine exam/testing and was so impressed. The whole practice was SO clean and the women were so accommodating. Asked all of the right questions with no judgment. Quick and easy! highly recommend.

When you arrive, a volunteer walks you to the door and the security people are very nice and pleasant to interact with. The wait time for a walk-in was relatively short (about 15-20 minutes). It is very confidential because you give a number corresponding to the service you're looking for on a paper at reception, and only your first name and last initial are called when they are ready for you. The staff are very informative and welcoming as well as respectful and friendly. I had a great experience here and would recommend it for anyone looking for information about their health, for testing, or for other services. Would give 10 stars if I could.

I am never coming back to this location. I can appreciate schedules run behind as I work in healthcare but this was beyond. I scheduled an appointment for 420p assuming I’ll be here at most an hour, an hour and a half. 45 minutes and I’m still waiting to be called. I’m getting an IUD and I don’t understand how multiple ppl have checked in after me and are being called ahead of me. I checked in with the desk and they say 5 minutes. That was 10 minutes ago. I only came cause my OB was booked through the end of the year. This was not worth the frustration.

I had a lovely experience with two very kind PA’s. Planned parenthood was able to help provide me with birth control when all other primary care and gynecologists weren’t able to schedule me an appointment for another 2 months out. My appointment was via phone/video call and was quick and painless. Thank you very much for everything!

It pains me to write this review as I genuinely believe Planned Parenthood is a force for good in the world but this location really needs to step up their game. I reached out about a diagnostic ultrasound, and had the fax number to have it sent. I know the fax number is right, because every time PP failed to send it, I re-confirmed the fax number with the ultrasound clinic. It turns out they had been sending the wrong kind of paperwork, and even when I asked to confirm they were sending orders and not a referral, they didn't respond to me and just kept sending out the wrong kind of paperwork. As a result, my ultrasound continues to be impossible to schedule while I'm in pain. I'm genuinely baffled that they wouldn't think to check that what they were sending was right when I kept calling and asking about why the orders weren't getting to where I wanted them sent.

I had the best experience right from the security guy, the lady that worked on me at the reception(Ms.Yanira), the medical assistant and the doctor, everyone was so sweet and kind,I was treated very well and they made my visit so easy I highly recommend

Great services with friendly staff, security and escorts. Thank you for treating all of your patients with the compassion and respect they deserve. Boston is very lucky to have such a nice and safe Planned Parenthood Facility.

My friend went here for a pap and whatever doctor she got was so rough about it she had severe cramping and bleeding the next day. She has one of the highest pain tolerances I know of and she was in so much pain and had a cold sweat. I was so worried I almost called an urgent care line. As a black woman, which she was as well, we have a reputation for not having our pain acknowledged or considered (look up childbirth death rates for our demographic) and this was very disheartening to see her go through. Apparently the doctor was not very receptive to her expressing discomfort and blew her off. When she called her primary doctor they also wrote it off as normal. What I saw was not normal. This is why so many women are so afraid to get these procedures done. Sick of seeing cases like this. Update: she went to a physician and they found a fissure. Whatever doctor it was cut her up there.

Génesis P. is the supervisor here but she struggled remembering the financial department's extension number and was so quick to push rescheduling as soon as we encountered an issue. The front desk people were far more patient and far less redundant. Génesis seems to have broken HIPAA when providing first and last names, a member id and group number of an individual who was incorrectly linked to my medical records. I came earlier this Nov saying that their insurance information's inaccurate and they failed to resolve the problem multiple times and had me who is sick call three different numbers in order to fix their blunder. She nonstop said that there's no way she could help call or help fix this glitch that she should have apologized for; instead, she ingenuinely said she understands. She mumbles when she talks and gave off the coldest demeanor. I truly recommend a new supervisor as soon as possible. She's the reason I wish I could give 0 as opposed to 1 star.

I had an exceptional experience from the receptionist to the NP and the entire staff in between. Such efficient, informative, knowledgeable, nonjudgmental, and welcoming care. You’re in good, supportive hands here. (Minimal wait time with an appointment).

I really thought I was going to have a different experience. if you're not sure how far along you are make sure you don't go in on a Thursday because they do not do procedures on Thursdays. unfortunately I was six days too far along for the pill so they refused to give it to me (called 4 or 5 weeks ago) and wanted me to come back another day for the procedure when I was told over the phone that everything was going to be done in that one day. I was upset and crying (overly emotional day, no empathy) then I got kicked out of the location. So make sure if you go you do not get upset about anything. So it looks like I'm going to be having a child I do not want now..

I had an appointment with my girlfriend at 11:00am and it’s now 1:35 and I’m writing this review still waiting for her to finish. What’s the point of making an appointment if you’re going to make us wait hours. Go somewhere else….

Worst experience. There was no patient ahead of me waiting. The nurse told me to wait for a bit.. I waited for an hour and the nurse came to check me again and told me the doc will be with me in about 5-10 minutes.. The doc didn't show up for another half an hour so I decided to get refunded and leave.

Every person I interacted with was friendly, competent, and professional. It was easy to schedule an appointment online and bill it to my insurance. There was a metal detector and bag check at the front desk, which I would think is unnecessary in Massachusetts… but when I arrived there were protestors were outside at 7AM. The staff professionally and legally guided clients around protestors. The protesters were annoying but it made a good story to tell about how I braved through that hassle, especially since I felt safe the whole time. There is a cute coffee shop with excellent hours next door that has nice chai lattes that I visited after my appointment.

I came yesterday for a follow up appointment thinking I was getting the IUD birth control, and even though it wasn’t in their system and they had no idea I was supposed to get it until I said something, they still did it for me! I also arrived 40 minutes late to my appointment.. I had thought my appointment was for 130, but it was actually for 1pm. Regardless I was still 10 minutes late to the appointment time I thought I had but everyone was extremely accommodating to me. I was waiting 2 or so hours to get the IUD placed but regardless I’m super grateful they took me and got it done. Everyone I’ve met at this location are some of the sweetest people I’ve met!! I highly recommend coming here. Wait time is a little iffy, but just remember everywhere is so short staffed since the pandemic and they’re just doing their best. Thanks.

This place produces huge noise every morning at 6:30am for one hour, awakening me from sleep. It's such a trash building that is a huge noise producer in the city.

I've had an appointment booked for weeks with this clinic and only received a phone call today stating that they don't have enough time for the appointment and have canceled it. I tried calling but was hung up on, called back only to sit in a queue. Online booking is booking starting next month.

My appointment was canceled 2 days in advance and was given no reason as to why. Terrible service

I had an amazing experience here. I’m so thankful there’s such professional care for womxn. Thank you, PP, for making me at ease while also being extremely informative.

All of the staff is so unbelievably nice and friendly. They make sure you feel comfortable and safe! 10/10 one of the best places I have ever been for healthcare!

I was helped by (I could be misremembering/misspelling names- so forgo me) Bonnie at the front desk, and Anna as my primary caregiver- and couldn’t have asked for two kinder, more patient, and understanding humans. I was very anxious going into my visit, but I left feeling like I had the best possible outcome. I will absolutely be recommending this location to anyone else seeking treatment or care.

It's the worst, the truth is, they make an appointment, they have many people to attend to it. And this is not possible since they are very slow and it takes almost an hour in the waiting room. It's credible that they waste time like that wow. how awful

Everyone at this office was incredibly kind and helpful! They let me come to my appointment even though Boston traffic made me 15 minutes late. Each person introduced themselves kindly, answered my questions, and were so patient with me. They didn’t carry the type of IUD I was hoping to get, so they carefully reviewed my other options with me until we found something that worked. I felt very safe and cared for! Only a few religious nut jobs out front, but nobody was disruptive or yelled at me (heavy security was provided by PP as well.)

Extremely kind staff and proper attention and attitude towards healthcare.

Super professional and caring staff. Seamless check in process and was even called in earlier then my appointment time.

Mesha- i truly hope i spelled her name right. I’ll call to make sure. She is an absolute saint!! Her patience, support and compassion is truly indescribable. She’s such an incredible person and addition to the team. Jess, Yaz and Rebecca are some of the kindest care professionals i’ve met. It’s refreshing to meet folks who actually really enjoy their jobs and are truly kind humans. They’re truly a dream team. It out weights the amount of time waiting. My only reservation and something i’m looking forward to is the day they become more kid friendly. I think it’ll truly be helpful to allow children to learn about the resources that the world has to offer for women. This can normalize women having autonomy over the decisions they make for themselves. Our world carries such a negative stigma towards this facility when they’re one of many who actually provides women with resources and options. However, i personally don’t believe you can truly support women without supporting children. That’s my own opinion:)

I went here with a schedule appointment for my partner. He didn’t get seen for his appointment for about 2hrs, so very late. I understand things happen but this is a total lack of respect for other peoples time. I had asked the front staff 2 times and on the 3rd time one staff member was kind enough to actually help with the long wait, which was nice to be heard regarding this. Wish others would of listened, as again if it was their time waisted Im sure they’d be upset. I also witnessed multiple other people come in after and get seen first, in addition multiple other people admitted they were late and still got seen. Maybe in the future if I have an appointment I should should show utter lack of respect for that time and the staffs time??? Since ours didn’ matter. Anyway 3hrs later we left. My partner was happy with his end results, the staff did help with all his needs and more which is great! It’s sad to have to write a negative review after getting good care. Especially regarding an organization like this. However everyone’s time is important and that should be consider when someone has an appointment scheduled at a certain time.

Dr. Michelle Forcier is mentally unfit to be a doctor, she should not be near children AT ALL, horrible place since they hire people like her

Poor communication

The only medical organization that I trust with my reproductive organs.

I'm so, so happy that there's a place for womxn to receive healthcare from other womxn. Everyone I interacted with was really friendly, my IUD insertion was fast and efficient, and they show obvious care for the experience of their patients. I'll be donating and voting to keep them open for decades to come.

They do a good job here but they do not respect the patients' time. They tell you to arrive at 9 and they will see you at 1 in the afternoon. It is a good place for patients who are lazy.