ABSOLUTE NIGHTMARE!!!...i am highly disappointed in the customer service at the front office, the maintenance workers are very rude and not compliant at all, especially when you're nice (i like to keep my carpets clean). After i requested help about a sweating ac unit i specifically asked to either take the shoes off or wear a cover, and they simply refused and walked out. One time one of them tried to just walk right into my apartment without knocking and claimed that it was an accident because he assumed it was vacant, i was out of the shower. The garbage disposal NEVER WORKS, i have to drive by an entire mountain of the complex's trash everyday. There is an obnoxiously loud "alarm" system unnecessarily located in the middle of my apartment that went off at 7am for absolutely no reason 3x in one month. They have converted the locks on my door from a regular keyhole doorknob to having to gain access with an APP, so imagine not being able to get into your own apartment because of a dead phone. Imagine having a computer science major and the ability to hack any apartment door on the premises, it's very easy (easy password) and the app also connects to your wallet. Imagine being an elder, handicapped or a foreigner without the comprehension of this ai technology, and even if they offered some kind of card to enter, why isn't everyone given that option, seems discriminatory. i cant believe the tactics management is using on the tenants to filter them through, chase one angry tenant out so another naive one can come right in with either a nice security deposit bonus, or a higher leasing agreement than the last for a new tenant. Breaking the lease regulations arrears is ridiculous. It's like one thing after another, it's not worth it, considering the fact that you're sharing the complex with loud inconsiderate government assisted tenants who destroy the place. The last straw was changing my locks to this app, i am furious, i want to enter my apartment normally with a KEY, we should've been given a choice instead of ACCEPT THE CHANGE and don't ask questions. Modernizing ? Let's start with modernizing the garbage disposal to actually work. Considering the location and qualifications of Avalon, I expected a lot better of an experience. Great ...now there's an app tracking me when i come and go in my own place.

The leasing process is absolutely terrible. There is no client service or personal touch to it. You aren't even shown a unit until you sit through their awful discovery phase of fees and taxes prior to viewing. You are then shown a 3D model of old dated apartments. When asking questions the leasing agents don't really have any answers, they just respond to you as if reading from a script. It's so unfortunate that their process is so impersonal. They are in great locations that would be desirable with a knowledge human touch.

I lived at Avalon Westbury for two years. The apartments were nice and quiet. Only issue was there being no elevator. If there were any maintenance issues, they were addressed quickly. The gym and pool were also a nice added feature. Apartments were roomy and comfortable. But, unfortunately my move out experience was less than stellar. I moved out right around the time of the renovations of the gym, main office and package room. There was no office staff on site. I was told to leave my keys on the counter. I did so on the last day of my lease (October 24th) , but I noticed charges included the day after the end of my lease. I believe they calculated up to the time their staff actually came and picked up the keys and viewed the apartment. Which is unfair. If I vacated the apartment on 10/24, I should not have fees until 10/25. Also, I was charged a carpet fee, when it was indicated on my move in sheet that there were already 2 pinkish carpet stains (bleach stains maybe?) on the carpet when I moved in. All in all, over $500 of my security was held back although the apartment was left in good condition. Just be aware that Avalon Westbury will invent reasons to hold on to most or all of your security. Also, and this is for upper management- the office staff people are very unfriendly and often unhelpful. They are very nice to prospective renters. But once you actually become a tenant, they are cold and unfriendly. Otherwise, nice apartments at premium prices.

Last week I needed service on my bathroom faucet as well as my outdoor mailbox. Leo successfully made both repairs within 24 hrs of my request. He was cordial, skilled and left each job without any evidence that he was even there!

excellent Maintenance crew. Rod called me barely 10 minutes after putting in the service order and finished repairs immediately. it will be 2 years residing at Avalon Westbury and i already signed the lease for another year. There is something special about the apartment. the proximity to all the markets and serenity just is just outstanding. 5 stars to Avalon Westbury and all their active staff members who work so hard.

Anytime I reach out to maintenance they always respond promptly and professionally. I have dealt with Nick, Leo and Steve and they're all a pleasure to work with. Most recently I had a issue with my AC unit and Steve came right away, figured out the issue and made the necessary repair quickly. I have only good things to say about my experience thus far with Avalon's maintenance team. Excellent work guys, thank you!

The Westbury maintenance team always seems to respond to maintenance requests so quickly and Steve and Nick are always so nice and get the issue solved quickly and efficiently. They communicate the process and always clean up if necessary. Keep up the great work!

I have been living here at Avalon Westbury for 17 years now..its a pleasant place to live all stores are conveniently in walking distance...transportation nearby as well..but what I love most about living here is the friendly staff who are willing to help or answer your questions..the Maintenance department staff are amazingly knowledgeable and helpfu & friendly....Especially Stephen Irizarry & Nicholas Lee...as soon as I have an issue with something they are quick to respond to the work order & are amazingly quick and knowledgeable and very efficient..sometimes when they are finished I will mention that there may be something else that needs to be fixed & they do not hesitate to check it out & fix the problem...they are without a doubt a great asset to this community..I give them more than 5 stars...i give them 10+ stars...kudos to Avalon to have such a great Maintenance team they make it a pleasurable & enjoyable place to live...Keep up the great work you do guys. Thanks a bunch..😊👍

Anthony from the leasing office is amazing! So funny, down to earth and professional! He assisted my parents with any questions they had regarding the lease! (Which requires a lot of patience lol)! My parents are excited and confident with their decision to move into Avalon Westbury!

We had an amazing experience with Anthony! He is so professional and informative, we cannot wait to move into the Avalon Westbury!