Horrible experience!!! Need to educate staff. We received the cake after tremendous agony and thread from Zoila’s Cake team. We were expecting a magnificent art but by the time we got the cake pieces were falling, they definitely did not pay attention to details. I follow them on Instagram and it is why I want them to do the cake for my daughter Quinceañera. PLEASE if you want a stress free experience go elsewhere. JUST BECAUSE YOU ASKED FOR DETAILS.... The order was placed and 50% deposit made months before the event, you lost the details of the order 3 times. 2 days before the event still you were asking again for the original order because you lost it. Less than 24 hours of the event you requested full payment, when specifically you knew you were dealing with out of town customer requesting the other 50%, (We were never told that prior delivery of the cake that the account should be cleared, which we didn't have a problem paying, neither sending you the order details and photos more that 3 times) a online transaction was made on a Friday evening to satisfy your request. Saturday 1 hour prior cake delivery you called stating "NO CAKE WOULD LEAVE " the store unless you received CASH, only cash could be accepted, we begged you to check your account because the money was out of our account and for sure was pending on your end, we implored you for another solution and there was not way to satisfy your request when we were 2 hours away, we begged you to deliver the cake and we could pay you CASH at delivery time, again the answer was negative. One of my family members had to drive to one of your store and bring in the cash, when we paid, your employee was asked to call your main store and tell them to release the cake, she refused to do it because she did not have a receipt done yet!! Finally all the finances were cleared, when we received the cake was nothing like the picture we sent you, part of the Fondant was coming off, it was messy, and poor attention to detail could be seen thru the hole cake. My best advise to you is to improve customer service, organize your orders and make sure your receivable account is clear. Thanks

El servicio es pésimo, la orden que hice se perdió varias veces estando el deposito hecho. Tres días antes de la actividad me contactaron para que volviera a darle la informacion de el bizcocho y eso paso tres veces. Y después que llegó el bizcocho, no tenía la calidad que se ve en sus páginas estaba con mala terminación.

Buenas tardes , yo fui la que recomendé esta Resposteria, porque tengo años siguiendo su trayectoria y nunca pensé que le harían pasar tanta vergüenza y indignación por el comportamiento recibido , siendo la primera vez que recibo su servicios . Creo que lo que pueda decir es de más por eso le envío fotos del bizcocho recibido y con eso estará toda las dudas que puedan tener .

En mi opinión ellos han cambiado mucho, su servicio y producto no es como antes. La calidad en el producto cada día que compró está más baja. Hace tiempo no compraba por la misma situación y ayer decidimos ordenar un bizcocho y pusieron la masa encima de una tela de decoración sucia y fea y cuando abrimos el bizcocho estaba un poco duro.

Excelente repostería, sus pasteles los mejores del este son todos una delicia y el arte no se queda atrás, el servicio el mejor las chicas son un encanto 😊

Fui con un amigo, yo me comí un cheesecake y no me gustó, estaba sobre pasado de azúcar aparte de que se sentía viejo, mi amigo se comió un abrazo gitano que por igual. Se sentía viejo y su sabor no estaba bueno. Intenté de decirle a la que nos estaba atendiendo pero nos ignoro en 3 ocasiones. Osea q el servicio al cliente no fue bueno!

Horrible experience, really bad customer service, not helpful at all, you can request a supervisor and the answer is NO. They just care about their money. The employees are not educated and the management is missing in action!! Do not recommend…

Muy buen pastel, no ni demasiado dulce y la masa es suave.

(Translated by Google) Excellent service, and I love the super dough, I don't change it (Original) Excelente servicio, y la masa súper me encanta, no lo cambio

(Translated by Google) excellent service and very good quality in the biscuits (Original) excelente servicio y muy buena calidad en los bizcochos

Very nice cake's.

Excelente trato humano y el mejor sabor del país.. Lo recomiendo 100%

Very good places get your wedding cake and more 🙏🏾