1/5 Amr E. 1 year ago on Google
my
story
is
going
to
be
shared
through
all
social
media
platforms/
Kuwait
legal
channels
until
it’s
solved.
your
customer
service
and
operations
department
destroyed
your
Rehlat
brand
promise,
my
booking
is
not
hassel
free
or
convenient
at
all
it
has
turned
into
a
blackmail
scam,
I
booked
two
days
ago
with
ID
1921699,
after
almost
one
day
after
I
received
an
email
stating
that
I’ve
to
pay
more
money
to
confirm
my
booking
and
that
mail
didn’t
include
a
refund
policy
or
even
a
convenient
alternative
(I
thought
that
it
was
an
application
bug
happened
during
my
booking
due
to
any
rush
on
the
selected
Airlines)
then
I
received
a
call
from
Rehlat
CS
advising
that
I
have
to
pay
more
money
for
confirmation
or
canceling
the
booking,
during
the
call
I
tried
to
under
stand
the
refund
policy
the
agent
said
that
there
is
no
clear
refund
policy,
for
a
while
I
doubted
the
increase
they
are
demanding
for
so
I
went
to
Rehlat
website
and
here
was
the
surprise
the
price
still
the
same,
moreover,
the
Air
Line’s
website
mentioned
the
same
price
with
better
benefits,
at
the
end
of
the
call
they
advised
that
they
will
contact
me
after
10
minutes
later,
unfortunately
nothing
happened
I
called
them
more
than
5
times
and
it
all
ended
with
the
that
someone
will
take
care
of
my
case,
I
sent
them
emails
for
the
same
case
attaching
a
screenshot
for
the
price
of
my
booked
flight
on
the
Airline’s
website
and
Rehlat
website,
unfortunately,
no
one
responded.
I
called
them
again
and
again
after
I
decided
to
rebook
my
flight
through
the
Airline
itself,
unfortunately,
the
agent
didn’t
advise
about
the
refund
policy,
and
after
I
insisted
he
shared
an
email
mentioning
that
the
refud
takes
up
to
27
days,
while
it’s
a
24
hours
policy
mentioned
on
the
website.
Unfortunately,
no
one
followed
up
on
my
case
which
made
me
feel
offended,
I
checked
the
Rehlat
application
once
again
for
the
same
flight,
and
there
was
another
surprise,
the
prices
have
been
decreased
at
the
same
time
they
are
demanding
additional
money,
a
clear
blackmail
scam.
Prices
are
the
same
on
the
Airlines,
prices
decreased
on
the
Reglat
App
and
I’m
asked
for
paying
extra
money
for
nothing.
Again
I
called
2
hours
ago
and
they
advised
that
someone
will
solve
the
issue
ASAP.
This
is
a
clear
brand
promise
failure,
a
waste
of
money,
time,
and
effort.