Featured Reviews


Frequently mentioned in reviews: hotel (35) room (21) service (13) stay (13) good (13) rooms (12) breakfast (12) staff (11) great (10) location (9)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Victor H. 2 years ago on Google
    Very disappointed with this hotel. We made reservation for non smoking room but when we were checking in the non smoking room was not available. We had to upgrade ourselves (pay more) in order to get the non smoking executive room. The next morning, at 10am people working exactly above our room. Knocking and drilling the floor above us. Our kid was sleeping. Alas, he woke up. Had to wait 15 minutes until the work was stopped. I never had bad experience with Swissbel hotel until this one in Samarinda.
    2 people found this review helpful 👍

  • 3/5 Wachid M. 1 year ago on Google
    "I have unpleasant experiences here; bad rooms odor, very unhelpful staff, uncomfortable room. Definitely not worth your money!" Above was my initial review of the hotel during my first night staying there. Surprisingly, they actually listened and monitored these reviews, and I got upgraded to a much better and bigger room (a suite! Nice!), thanks! (You guys derserve another two stars for this effort) But again, there are some details still need to work on: no shower curtain, changed-color towels, limited entertainment system, no mineral water provided in the rooms, unpleasant breakfast experience (as construction area behind the pool was not closed properly, so we could watch and taste all the dusts coming from that area, unless you are sitting inside). Considering their prices are on the upper ceilings of the market price, your customers deserve better! Hoping this might be a useful note for improvement!
    1 person found this review helpful 👍

  • 1/5 Anom S. 1 year ago on Google
    I am so sorry to give 1 star for this hotel. I really enjoy to staying at swiss bell hotel group. However, this swissbell hotel borneo samarinda is really frustrating. They provide some similar standard service as swissbell hotel. However, the service here is very bad. I have 5-days experienced to stay in this hotel. But, whenever I got back from my work in the evening, the towel is not ready yet. I always ask the staff more than 5 times to get only the towel. The point is towel is a basic service for the hotel. If you can not provide the towel for the guest, do not expect we will stay at your hotel for the next occasion. Please notice my comment here if you do not want the guest change to other hotel. I never had written a review something like this, but, this is very frustrating. So that, other guest will re consider to pick this hotel.
    1 person found this review helpful 👍

  • 4/5 Juan W. 2 months ago on Google • 122 reviews New
    Good value accommodation. Good location, not that I know Samarinda well but there’re many shops nearby. Hotel is quite old but well maintained. Hot shower water is hot. Soap dispensers hopeless. Dinner at ground level cafe was good but included breakfast was not to my taste. Coffee was nice.

  • 1/5 Yoga 1 year ago on Google
    Stay at suite room today, only 1 active elevator, 30 minutes queue for each waiting time. Force us to take the emergency stairs. The bed sheet cleanliness doesnt reflect suite type. How can this happen in a peak season? What a disappointment...
    1 person found this review helpful 👍

  • 2/5 Alexa T. 1 year ago on Google
    Doesn’t match the usual Swiss-Belhotel standards. It offers an affordable price, but that doesn’t mean they should give up on maintaining the building. The floor in our room felt sticky, the bathroom is poorly lit and they don’t even offer mineral water bottles in our rooms, we have to go all the way down the hall to get it from the dispenser, which cleanliness should be questioned, since they don’t seem to take the time to clean the floor thoroughly. Staff seems friendly, but the hotel is a mess.
    1 person found this review helpful 👍

  • 4/5 Melyanti L. 8 months ago on Google
    Stay here for 1 night. The room is clean, Ari Con is running well. The bell boy in the lobby is not helping on guest with luggage. I need to asked for help, then he Will move. Need to train their staff on how to be ready to helping guest.
    1 person found this review helpful 👍

  • 5/5 M Irfan Jasri Jamal P. 4 months ago on Google • 16 reviews
    overall this hotel has a good services and location. already 15 years experiences with this hotel, migjt be need to improve the building quality which already old and need to refresh. thank you mbak Ervina and bu Irin

  • 4/5 Edwin A. 6 months ago on Google • 15 reviews
    For superior rooms you don't get combs and hair drier. Don't know about another rooms. 2 small size lifts for 11 person or 750 kg loads each, are super busy at breakfast time. Foods are average for me. Oh, the little toys room near restaurant are one of my favorite here. Since i can watch my child playing while having breakfast..

  • 4/5 arief s. 6 months ago on Google
    the rooms are clean, the gym facilities are good, only the wifi is less than optimal in the meeting room, gym area and restaurant

  • 5/5 Ahmad 4 months ago on Google
    Best experience who give us best product and specialy breakfast service, we'll back soon thank you so much,👍🙏

  • 5/5 Novella I. 1 year ago on Google
    What an enjoyable stay. Feels like home 🥰 I love how everything is set to service the guest. Keep up the good work. I will def be back here. Thank you for every one of you specially the front liners team.

  • 5/5 Dimitris A. 9 months ago on Google
    Excellent hotel!!! The rooms were clean, the food was amazing and the staff very very friendly!!!

  • 4/5 Edith C. 10 months ago on Google
    A little elegant but friendly environment. Perfect for weddings, birthdays, conferences and other events. Accommodating. Food is great.

  • 5/5 Majorenos, Jade M. 10 months ago on Google
    Swiss looks classy, the pool, rooms corridor is a high class design. It's very nice to stay here most especially to honeymooners

  • 5/5 Art T. 10 months ago on Google
    The hotel's staff is often commended for their friendly and professional service, going above and beyond to make guests feel at home. The hotel's facilities, including a fitness center and outdoor pool, are also well-liked by guests. The hotel's location is also a plus, with easy access to the city's attractions while still providing a peaceful and relaxing atmosphere. Overall, Swiss-Belhotel Borneo Samarinda is a great choice for travelers looking for a comfortable and enjoyable stay.

  • 5/5 Ian Kenny C. 10 months ago on Google
    They have thematic dinner every Saturday Night, good atmosphere with many Guest make my food appetite, because I don't empty and quite place. beyond my expectation.. food tested and service was excellent, this Hotel location also in City center and close to everything we need. Very recommended!

  • 1/5 Rizal P. 6 months ago on Google
    Only 1 operational lift in a 14 floor hotel. Takes approx 45 mins to go down to lobby at check out times and 20 mins during normal times.

  • 1/5 Alexandros P. 1 year ago on Google
    I only stayed for one night, the cleanliness of the room was very bad, the breakfast had enough variety, the service was satisfactory.

  • 5/5 jay 1 year ago on Google
    Truly a 5 star hotel. Everything are great, great food, various choices, from meditteranean food to Indonesian. Really polite and helpful server. Rooms are great

  • 5/5 Bang M. 4 months ago on Google
    Friendly and satisfying service. The room are clean and nice view

  • 4/5 Syafril Umar R. 1 year ago on Google
    Arriving in this hotel, I was offered for twin bed. Since I was travel with working partner, I still prefer to have double bed. The staff is eagerly help me to get double bed room. Really appreciate their effort On the following day, at breakfast time, I wonder if I can get omelet as my favorite menu in hotel breakfast. A staff was offering to help calling the omelet chef preparing the menu. However, after waiting until the breakfast finished, my omelet was never come and served. I wonder if the staff is really call the chef, or she only sweet talk to me However, stayed in this hotel is worthful, nice place to take a rest. I hope my next visit will have the better experience

  • 4/5 Jack Frost W. 1 year ago on Google
    pls. upgrade some wifi signals on other rooms, because other rooms have low signal. overall still grate

  • 1/5 Kang E. 1 year ago on Google
    Good hotel with poor empathy to customer. We order a simple dinner and we had to wait for almost 2 hours without any clear information.

  • 5/5 Ayu D. 1 year ago on Google
    Room is Clean the view from the room qas amazing, Food was tasty with various menu, Excellent Service, Staff Friendly. Will come back to stay if visit Samarinda for Sure.

  • 5/5 Putri F. 1 year ago on Google
    Nice rooms, highly recommended! I was pleasantly surprised, the accommodation was great. I love stay only in this hotel.

  • 5/5 The P. 1 year ago on Google
    Very Pleasant. The apartment hotel was in a great location for easy access to the Mall, Wonderful and friendly staff.

  • 5/5 Daisy U. 1 year ago on Google
    It was wonderfuly amazing , will always be my choice to stay if I ever travel and visit samarinda next time

  • 5/5 Jovan L. 1 year ago on Google
    Room is Clean the view from the room qas amazing, Food was tasty with various menu, Excellent Service, Staff Friendly. Will come back to stay if visit Samarinda for Sure.

  • 4/5 Ignatius D. 1 year ago on Google
    Great hospitality, but the Internet Speed not good enough, and i cant watch AppleTV content because of the provider internet

  • 5/5 Aleks B. 1 year ago on Google
    Very good service, friendly staff, good prices. And very tasty food. Thanks a lot guys! I will return with pleasure.

  • 4/5 Teguh P. 1 year ago on Google
    There was no cupboard. The roomfloor was not that clean. Less coffee and tea bag in the room. Room drinking water has to be taken from public dispenser.

  • 5/5 Aditya Putra A. 1 year ago on Google
    They have thematic dinner every Saturday Night, good atmosphere with many Guest make my food appetite, because I don't empty and quite place. beyond my expectation.. food tested and service was excellent, this Hotel location also in City center and close to everything we need. Very recommended!

  • 5/5 Nadya a. 1 year ago on Google
    It is an amazing place to stay and relax! Hotel location is wonderful for someone looking for a quite place and peaceful stay. Oh about the hotel stuff, they were very kind and helpful! And also i love listening the instrumental music in every hotel's corner! (ღゝ◡╹)ノ♡

  • 5/5 Faisal D. 1 year ago on Google
    The services are great. The employees especially the receptionist is very humble and courteous. The food is also rlly good. Overall nice and great experience to spend the night at the hotel!

  • 5/5 dafi u. 1 year ago on Google
    nice hotel, close to public area, friendly staffs, various menu on breakfast and many more! keep up the great service!

  • 3/5 Anantyo S. 1 year ago on Google
    1. Building not compatible with Swissbell standard 2. Furniture not standard Swissbell brand 3. Do not put dispenser at corridor 4. Mineral water should be available in hotel room as usual And so on

  • 5/5 Dionisius_ D. 1 year ago on Google
    I just wanna saying this... Thanks y'all for my Very experiencing this hotel that i was in from a childhood To a Teenager for this hotel though. But although i think i didn't wanna go in there because My family Economy is Not Suitable for the rooms and even the price i think it's getting Expensive Due to an very Improvement Room, Decorations, Other facilities, Pool Experience, Etc. Well alright so... That's all of my Rating cards to this Locations for y'all now.. And then thank u for reading this until the end of the Card ;) 👌👍 ~From Dionisius_ravezlo

  • 5/5 Angkasa R. 1 year ago on Google
    Strategic location, closed to shopping mall and other attractive place. Had some experienced stay in this hotel. Recommeded hotel to stay business or just for vacation.

  • 4/5 Nidia P. 1 year ago on Google
    the room was good. but the speed service in the restaurant during breakfast need a little improvement since they left the food tray empty before the breakfast hours is over.

  • 4/5 리린Liri 1 year ago on Google
    Is not about not this place not good just has some bad experience about this hotel with the restaurant staff and it's all about miss communication. And for recommendations i hope they will repair the elevator because it's really suck when we have to line for along time with one lift operation.

  • 5/5 wiryawan s. 2 months ago on Google • 2 reviews New
    Vacation with Family, Swiss-belhotel is valuable choice within the range of economical price per room. The hotel close to city center, make it easy to go anywhere any business, and the location is easily access to public facility. However , the room is not soundproof. Other than that everything perfect

  • 5/5 Bintang R. 1 month ago on Google • 1 review New
    So far, it's a good place, and at least it has comfort for people who want to rest in this place. At the Swiss Belhotel hotel, there are places that have been provided for children to play, such as swimming pools and playing grounds.


Call +62 541 200888 Open on Google Maps

Trends



Last updated:

Similar places



Similar Hotels nearby

Last updated:
()