First time visit. Dr Lucy was abrupt and rush to finish my appointment. Very bad experience. Hope Dr Lucy could be more professional and patient in future.

Dr Ming Lin(GP) is WORST WORST WORST WORST WORST doctor We have ever had. My mother (who is 57) visited him few months ago, she ‘s trying to ask him something in details. during her appointment consultation, this doctor gave a very bad tone and say to her that I am not deaf,you don’t need to repeat to me. As a new patient, my mother just trying to get a understanding of more details and he shows his unfriendly tone and attitude toward the patient. Today I took my 9 years old son into the clinic, his probably called out my son’s name(due to very bad pronunciation, I didn’t realise he called my son), his attitude toward my son started showing. At the time I was talking to school about my son’s absent on the phone, he rudely ask me to get out of the clinic. I don’t know how can he treat patient with attitude like this, every human being need respect, and he refused to rest my son with emergency sickness. Very unprofessional. Very bad attitude, really hope he can go back to the training school to learn more about patient. I strongly doubt his profession in GP industry. WORST doctor I ever met, DR MING LIN， please be very careful to see him.

A very very bad visit, Dr Ming Lin's attitude was very bad, his eyes and tone I deserved to be sick, I am not a prisoner, seeing this doctor made my depression worse. Came home and cried all night, horrible clinic and doctor！

I received today a message from the clinic advising cancellation of my Saturday 15 Feb appointment due to a business decision to not open on that Saturday and another Saturday due to lack of business. I asked if this means they will no longer operate on Saturdays going forward. They said they will be open on Saturday 27 Feb. I found that incredibly unbelievable on a number of counts: (1) I have always seen them busy every Saturday and every week day I happen to walk past. (2) They are a medical practice first and their opening hours should be a function of patient needs which are unpredictable, not market peak demands. (3) Yes, you see it too! They managed to determine 1 week in advance that two consecutive Saturdays will be unbusy but the following Saturday will be busy. So what is the real reason? They closed on Saturday due to Chinese New Year and told us so. This is not good practice. They started off well with great reviews including one from me. But if this strange "business" behavior is a sign of things to come, it's not going to be good. They need to hire a proper practice manager.

First time visit, booked Dr Ming Lin because Dr Lucy Liu is not available on the day. Very typical bulk bill doctor, did not care and listen to the patient. Rush to finish my consultation after receiving a call . Very disappointed experience especially when sick.

Because doctor Lin was busy, had to book an appointment with doctor Xue who was the only available one apparently. As a patient looking for solutions, doctor Xue kept cutting me off and asking me what I wanted to do...If I knew what I should do, why would I bother to see doctors. He didn’t have patience to listen what I said or asked but quickly offered me some medicine instead without knowing what exactly caused my illness. Have never seen such an unprofessional and aggressive doctor before like this. The one star review is for the poor attitude of the doctor not for the clinic as a whole.

Very very very terrible experience! Don't waste your time and money to here!!! I spent $110 but got nothing result about my condition! Reception are very friendly. However, Dr Chunxia (Tricia) Xu., she is totally not profession for patients' condition. After I told her about my history treatment and past cases. She was impatient to listen. After I explained what happened for me and she said I'M NOT SURE if that's because your work. I said after my work, my shoulder got very painful and even my shoulder swelled up during my work. But she was impatient to listen what I say and stop me. She said everyone have painful about their shoulder and wrist. She also said she got painful with her shoulder as well. It makes me feel she thinks I'm pretentious... and I feel so uncomfortable!!! She even didn't ask where I'm working, the job description, my daily life may occur the result... She just said do you want to do x ray or ultrasound wave... After I said NO, she checked my blood pressure for THREE times for backup.. Idk why they need backup my blood pressure and I didn't ask for it, and it's even not have any relationship for my painfull. but i think she probably have some reasons to help me cause she is a doctor. After the first two blood pressure checked, she didn't even look at it and then just said “this is too big” (blood pressure is strapped to your wrist, I don't know what that's called). “I'll get you a smaller one.”After that, the third time she checked my blood pressure, but didn't told me any result my blood pressure... And this consultation cost me $110 dollars because it's more than 20 minutes. By the way, after checked my blood pressure, she also chat with me where you work, which country is your company... that kind of not any relationship for my condition. Moreover, when I asked her how much they cost, she spent long time to check and told me the consultantion fee, but she said oh, it's not, I saw the wrong one. I said it's ok juat skip it, and she still check... idk if she want waste my time cause the consultation is charge by time.... Also, she asked me medicine allergic, but when I tokd her and show her the picture. she said she done know this medicine.... Anyway, reception are all good but the doctor I met is terrible. This is my first time but also the last time. Be careful if you come to this clinic!

On the 11 August, I planned to make an appointment and saw there was still a GP available (according to the Healthengine app) at 4.40pm on the day. I wanted to double check if I could just come over, and made a phone call. However, the receptionist said no loudly on phone and hang up before I finished my words, which was so rude. I am an existing patient and strongly suggesting having another new receptionist who is professional and respectful. This is not the first time the line being cut off in advance.

What’s the purpose of booking an appointment if they're gonna make you wait for 30-45 mins.

Dr Jun Xue was amazingly unprofessional, impatience, rude i’ve ever met. You’re stressing me out. No wonder there’s quite lots of bad reviews about your attitude. Please do not see him. Dr Benny Chan was my doctor actually and I highly recommend him but he’s on the vacation so I decided to met a new doctor and that is Dr Jun, he made me decide to look for another GP due to his very very bad attitude. Another thing is, he kept interrupting when you ask something as if he makes you feel you know nothing because he’s a doctor and you’re just a patient, you know what i mean. 🥴

(Translated by Google) With a three-year-old daughter to see Dr Ming Lin, he suspected that my daughter had chickenpox chicken pox (only a few erythema, no fever, but also a vaccine, during the inspection, I am not sure Lucy to help), and did a physical examination, He put a cotton swab on the acne several times and put it in a test tube for testing. Three days later, when I read the report, the magical scene was staged. He said that he did not detect the virus. When I was ready to relieve the burden, he came up with a sentence: "The virus is not detected. It is not necessarily chickenpox. I look like Chickenpox, not sure if it is chickenpox. Then I didn't say how to diagnose it. I said that I was afraid that the child would not break the acne. At that time, he did not ask me if I wanted to break it. It didn't mean that I couldn't check it if I didn't break it. Now it is said that the previous medicine does not need to be used any more, but it should be isolated, because it may or may not be, and there is no other way. Now doctors are all biopsy and can't do it well, and then I haven't checked out any viruses, but I think you have the possibility of getting sick and there is no technical means to determine. With his theory, he also said that you fell in love with that look at it, I can't see it. Cattle! (Original) 带三岁女儿来看 Dr Ming Lin ，他怀疑我女儿得了水痘chicken pox（只有几个红斑，不发烧，还打过疫苗，检查期间自己不确定 让Lucy来帮忙看） ， 并做了活体检察，他拿棉棒在痘痘上抹了几次后 放到试管里拿去检测。三天后看报告的时候，神奇的一幕上演了，他说并未检测到病毒，当我准备如释重负的时候，他来了一句“没测出病毒了也不一定就不是水痘，我看着就像水痘，不确定是不是水痘”然后也没说怎么样确诊，说当时怕小孩子痛没弄破痘痘，当时他也没问我要不要弄破，未说明不弄破可能检查不出。现在就说之前的药也不需要再用了，但是要隔离，因为有可能是也有可能不是，现在也没别的办法。 现在医生看病都是活检也做不好吗，然后没检查出任何病毒，但是我觉得你有得病的可能，又没有任何技术手段去确定。跟他理论他还说你爱上那看上那看，我看不了。 牛！

Advised reception Vicky that I didn't like the idea to see another Dr to retrieve a sick certificate i seen 2 doctors job done, reception response was, then go to another surgery 🤔. I Advised her that she is very rude and she responded yes. I Advised reception that I will give this feedback to the next dr . This may just be my last visit hey

No more bulk billing and they said i pay $50 and rebate $40 from medicare. But they not enough info about this. Still need mask. The other big hospital and other clinics are not required but hear need. And sale mask for $1. Surcharge 1.5%. So i paid the xtra $$$$ today. Not good customer service too. Not come back again.

(Translated by Google) Customer service consultation Miss sister is very nice to answer questions and efficiency in place (Original) 客服咨询小姐姐很nice 热心解答疑问并且效率到位 赞

This Clinic has to be one of the best state of the art clinics ive ever seen . The clinic provides a very wide range of services for all requirements. The doctors are all very caring and highly professional people with a wide range and history of expert experience.They are all very diligent in their work and have always sorted our family's medical issues well. They provide many other services including ongoing health checks and follow up. The resident nurse services are excellent and they provide speedy service for all patients. The reception staff are also very welcoming and friendly as well as being super efficient and always provide full satisfaction, as no task is too difficult for them. Very hard to find such a dedicated team of professionals all in one clinic. Thank you very much Sunnybank Plaza Family Clinic

(Translated by Google) A doctor who does not pay responsibility at all. Very bad experience. I will never go again in the future. Let's do a skin test. Finally, I can see that the report says no, but I don't guarantee that it is not the same as not seeing a doctor. Ask them to provide a report. They are also tough. It means that I can't give you your own report! ! Really very disgusting. If there is 0, I would like to give 0 points. (Original) 一点都不付责任的医生 非常糟糕的经验 以后绝对不会再去了 让做一个皮肤检测 最后看报告说没有 但是不保证不是 那和没看医生有什么区别？问他们提供报告 还态度强硬 意思是我自己的报告他们还不能给你！！真的是非常恶心🤢 如果有0分我很想给0分评价

(Translated by Google) Come, I have evaluated you before, I saw your message but could not reply to you, so I registered another number to recall the whole incident with you. Don't seem to have made the correct diagnosis myself, and then I don't care about public health safety. It ’s not like this When I took my child to the weekend, there were some red dots on the child on Friday night. If it were not for my regular GP, I would not go back to this clinic on weekends. I called and asked for two weekend clinics. This one is the earliest scheduled, so I went to this one. Now tell you what happened. First, I went to this place to see Dr ming lin. At that time, he saw the child and said it was chickenpox. Although he did not get fever after being vaccinated, and there were no blisters in his throat, you can say it was atypical. During the diagnosis, he asked Lucy to come and help him. Lucy glanced at chickenpox at this time. At this time, I felt that he was also in doubt. He explained to Lucy that the child was born with the vaccine in Australia and asked if Lucy was Australian chickenpox. The vaccine won't work, Lucy said he might get an enhanced version in the future. He also asked if there were any symptoms of chickenpox other than the red dot. Lucy said that some people would get the vaccine. I don't have any questions until now, except that he feels that he has to ask the teacher everything like an intern. So good, just treat chickenpox, he did a swap to test. Waiting for the report ... Second, I am anxious to read the report next week because there is a newborn baby at home. I called them to ask if the report is coming. On the day I arrived, I made an appointment to read the report for the first time. Can I help the three-year-old baby to see the report by myself, because I am afraid that the child will get chickenpox, and so many people in the plaza are afraid of infecting others. They said no, I understand, so I took the child. After going, the report showed that chickenpox was not detected. The red dots on the child were almost all healed. Now the doctor recognizes that chickenpox is dead, and also said that it may be chickenpox. It is still possible if he cannot detect it. He feels that it may be chickenpox, all of which are ambiguous words. Our patients come to see a doctor not to see what you think may be, you are not to see a doctor but to look at a photo. I asked if it was anything else, and he just said I thought it was chicken pox. Anyway, you are not sure, you should treat chickenpox, go home and isolate, then don't go. I was upset at the time and said that I would go to another doctor to see it, and he would just come and say what you fall in love with. In my opinion, you're not sure if you have chickenpox, and you can't say anything else. You can't provide other testing methods. To put it bluntly, it doesn't matter what my daughter got. Anyway, let ’s treat chickenpox. Anyway, stay at home for two weeks. It's all right. If it gets worse, go to the hospital. Thirdly, in order to confirm this matter and solve my doubts, I went to my regular GP and also ordered a pediatrician and tested it. People directly told me that it was not chickenpox. I said that a doctor asked me to treat chickenpox. Tell me as a doctor that this is the most non-responsible statement, but neither of them considers chickenpox and provides several possibilities. Let me pay attention to observations. In the end, nothing happened. It was so good. Up Now I also talk about my personal experience of seeing a doctor in this ming lin. The first level of business is not good. I am not confident. I am afraid of problems. Let the leader help him diagnose the diagnosis. The leader approved his diagnosis. He refused any other possibility and question. Second, when questioned, he started to become embarrassed and angry. He could not see the quality of many years of higher education. He just said a word and went wherever you like. I have zero points in medical skills! Third, the clinic's response to my evaluation was to avoid the importance and to ignore the issue. The outline was online, the official language was a bunch of words, and the responsibility was thrown away. I will make a diagnosis here. Your question is to ignore public health. I am very glad that my daughter is so good without any symptoms. If there is anything else, he will be treated as chickenpox. Anyway, at the end, I will think about the previous comment. I was afraid of giving him a star before. Now I think he should still get a star. After all, I asked the front desk to print the report, but it was finally given to me. A thing, give him a star and play it. (Original) 来，我是之前评价过你的，我看到你的留言却无法回复你，就再注册一个号来跟你回忆一下整个事件哈。不要好像自己做出了正确无误的诊断，然后是我不顾公众卫生安全一样。锅不是这么甩的 我带孩子去的时候是周末 周五晚孩子身上起了一些红点，要不是我的regular GP 周末休息 我也不回去这家诊所。我打电话问了俩家周末营业诊所 这家安排的时间最早 所以我就去了这家。 现在跟你说说发生了什么。 第一，我去这家看的是Dr ming lin ，当时他看了孩子说是水痘，虽然打了疫苗也不发烧，喉咙里也没有水泡，你可以说是非典型的。诊断期间他自己叫Lucy过来帮他看看，Lucy看了一眼就是水痘，这时候我感觉他自己也是有疑问的，他向Lucy说明孩子在澳洲出生 疫苗都按时打了，问Lucy是不是澳洲水痘疫苗不行，Lucy说以后可能要打加强版的了。还问除了红点没有任何符合水痘的症状，Lucy说有的人打了疫苗也会得。到现在我都没任何疑问，除了感觉他跟实习医生一样什么都得问老师以外。那么好，就当水痘处理，他做了个swap 去化验。等报告中...... 第二，下一周我着急看报告 因为家里还有个刚出生的宝宝，我打了几个电话给他们问报告来了没，来了的那天我第一时间预约了看报告，期间我还问能不能我自己去帮三岁的宝宝看报告，因为我怕孩子得了水痘，带去plaza里那么多人怕传染他人 他们说不行，我理解，所以带孩子去了。去了以后报告显示没查出水痘病菌。孩子身上的红点也几乎全部好了。现在这医生认死了就是水痘，又说可能是水痘，检验不出还是存在可能的，他感觉可能是水痘，全都是这中模棱俩颗的词语。我们病患来看病不是来看你觉得可能是什么，你那不是看病 是看相。我就问会不会是别的，他就一句我觉得就是水痘。反正也不确定 你就当水痘来治吧，回家隔离行了 那也别去了。我当时就不爽 说那我去别的医生那看看，他直接来一句 你爱上哪看就上哪看。在我看来 你自己不确定是不是水痘 又说不出别的可能，也提供不了其他检验手段，说白了 我女儿得了什么都不重要 反正就当水痘来治吧。反正在家呆俩周 好了就好了 变严重了就去医院呗。 第三，我自己为了确认这个事，解决我的疑惑 我去了自己的regular GP 还定了儿科医生，也化验了，人家直接告诉我不是水痘，我说有医生让我当水痘处理，人家明确跟我说作为医生 这么说是最可以不担责任的说法，但这俩家都不认为是水痘，并提供了几种可能性，让我注意观察就好，最后什么都没发生，就这么好了 现在还谈谈我在这个 ming lin 这看病的个人感受，第一 业务水平不行 自己不自信 怕出问题 让领导帮忙拍版诊断，领导认可了他的诊断 他拒绝任何其他的可能和质疑。 第二 当受到质疑的时候，开始恼羞成怒，丝毫看不出手多年高等教育的素质，他就一句话，你爱去哪看就去哪。 医术医德方面在我这 零分！ 第三，诊所对我的评价做出的回复，更是避重就轻，上纲上线，官话空话说一堆，责任一甩，我就这诊断，你质疑就是罔顾公共健康，。我现在很庆幸我女儿没什么症状就这么好了，要是有什么别的事 就被他当作水痘耽误了治疗。 反正到最后我会想之前的评论，之前给一星 我都怕他骄傲，现在我觉得他应该还是可以得到一星的，毕竟我问前台要打印报告，最终还是给我了，好歹干了一件事，给他一星，拿去玩吧。

All the GP are good in here but Ming Lin, I asked a couple of questions but he didn’t know anything and nothing advise, it looks like he didn’t very care about patient. Still need to pay the gap for 1 mins consultation, it’s very terrible.

Went to see Dr Benny Chan re my wife's sprained ankle. Upon checking the ankle he suggested to take an xray and went on to say all the worse possibilities. My wife got very distressed and had a panic attack. But this doctor still went on and on about how bad it looks. He never asked my wife if she's okay. I tried to cool down the situation by saying that if its a normal sprained ankle it should get healed quickly. Benny agreed but again said that he thinks its a fractured ankle. No remorse for his patient's ability to handle such difficult news. Anyways, turns out my wife just has a normal sprained ankle, after going doing the xray. Moral of the story, look after your patients, don't just give them bad news even when you're seeing that they can't handle it.

Sunnybank Plaza Family Clinic is the best! I feel comfortable and lucky to be a patient here. The doctors are fantastic. Dr. Ming Lin is the most caring, professional, knowledgeable and awesome doctor. He has taken care of me for a very long time and he is absolutely wonderful and amazing. I will keep going back here. It's great!

3 star because appointment time was about one hour late…. Too long waiting . First time to meet Dr Jun ? He lacked Compassion and bit rude but I put that down to the Asian personality (ie attitude.) reception was fantastic and very helpful- not sure if I will continue at this practise? Mainly because of the doctor. He doesn’t seem to have a caring heart for his clients or maybe that might change in time. NOT SURE

The most USELESS clinic that i have ever been to, the doctors are inexperienced, and unreliable, the doctors are not ethical at all! They just want to earn extra money out of pocket especially to those overseas students who dont have medicare card. DON'T RECOMMEND AT ALL, PLEASE DON'T GO!

Went to go see Dr Timothy because my neck wasn’t feeling good. Dr Timothy took the time to explain to me why this may have happened what to look out for and had me leaving feeling great. He will definitely be my go to for any issues from now on.

Went to the clinic with my wife for a cervical exam. Dr Jun Xue had not been aware of it and was surprised to learn that that's the procedure we needed. Then it took him a while to figure out the difference between PAP test and cervical exam (apparently it's not something he does regularly). After doing the test, he discovered that there might be a problem. Oops. As a great renowned doctor, he assumed that the problem is an STD -- even after my wife had already told him that she'd had the issue many times and years before and apparently it could be something recurring and related to her actual condition. But he was adamant: gotta order an STD test while a married couple is sitting in front of him! This doctor feels that there is no need to ask any background/medical history/clarifying questions relevant to the actual medical condition. Just order an unnecessary test, and when that comes back negative, the solution is to refer my wife to another doctor -- maybe they'll help! Not sure whether he knows what an STD though, but one thing I can say for sure: he's definitely never attended patient interview training at his med school. We certainly will waste our time on this STD test that he ordered in a very insulting manner. Then we will proceed with a formal complaint and, hopefully, learn more about the practice that they're running over there. Update: After going to their clinic, an unknown charge came up which the staff never mentioned. We were never notified about this. Whatever inquiry we have, they always find someone to blame (e.g., QML), but they are never ready to apologise for their mistakes. Talking to them requires secret code, and no one knows anything. The staff do not know how much money their lab is going to charge. The doctors do not know how much the procedures cost. Getting treatment here did not feel safe. This is combined with unprofessional behaviour of one of their doctors not knowing how to conduct their procedures. Have escalated the issue to fair trading and see where it'll take us further.

Very rude front desk staff. Waiting area closed so everyone have to hover around the shopfront. Doesn't matter whats your appointment time you will have to wait 15 to 30 mins past that to see Doc without anyone telling what the delay is for. Super stupid organisation.

Dr Lucy Liu is an incredible, one-of a kind GP. Not only is she thorough with questions to formulate a diagnosis, she also listens attentively to the enquiries and concerns of patients. You can feel that she is fully present with you in the session. She ensures many times in the session that she has fulfilled all aspects of patient care. She also takes her time to explain thoroughly the diagnosis, prescriptions, risk factors, contributors to patient condition, prognosis and additional recommendations. She also addresses family member's queries and concerns in the consultation. It was a blessing that she has consultation times on Saturday! I would refer patients to this clinic for Dr Lucy's consultations. The staff at front desk were extremely patient, efficient, calm-and-collected and could speak many languages as well. They were very clear and thorough in explaining the Gap Fee system and were very lovely and professional. The clinic is beautifully set out, very spacious and modern. Thank you SPF clinic and Dr Lucy for providing a very pleasant doctors visit experience.

I highly recommend Dr. Lucy Liu at this practice. She's been my GP for years now. She's professional, knowledgable, thorough, and proactive. I can always trust her medical opnion&advice. She is also the most caring and empathetic GP I've met. She shows understanding of her patients' suffering, and provides timely help and mental support. I've been lucky to have her as my GP during my hard time.

Dr Lucie is amazing. She helped me go through my pregnancy. With her knowledge, I was well prepared for before and after pregnancy. Comparing myself with my other friends who had different practitioner, I feel lucky to find Dr Lucy.

All the doctors, nurses and receptionist are all so friendly and so lovely! I have never been to a clinic with a whole perfect team. This will definitely be my permanent medical centre that I will go to.

Dr. Ming Lin is best

(Translated by Google) The whole family has been seeing Dr. Lin and feels that it is not only professional but also very responsible. Especially now that there are many infectious cases, the conclusions of each diagnosis will be repeatedly checked. This is a responsible attitude towards patients and those around them (Original) 全家一直看林医生 觉得不仅专业而且很负责 尤其现在传染性病例比较多的情况 对每一个诊断的结论会反复核实 这是本着对病人和身边的人负责的态度 强烈推荐

Ideal for mandarin-speakers. All the workers can communicate in Mandarin and English. They are always friendly and understanding, happy to explain how a process works to patients. Wait times are generally pretty good given an appointment is scheduled. In-person is also alright. The online scheduling experience is simple and quick. There are small surveys to generally overview your situation before you arrive for your appointment.

(Translated by Google) The doctor was useless and spent 45 registration fees for nothing. I went directly to QE II. (Original) 医生毫无用处 白花了45挂号费 还是直接去的QE II

I had a good experience in this clinic. Receptionist, nurses and doctors are all very lovely and knowledgable. I’ll definitely come back again.

Professional, efficient and very devoting family clinic. I am most impressed with Dr. Lucy Liu's sincere and friendly plus professional attitude towards her patients. Thank you !

(Translated by Google) Ming Lin is the worst doctor I have ever met, not one of them. My daughter vomited once last night. The reason is unknown. She made an appointment with Ming Lin, the fastest doctor this morning. Because of my daughter’s vomiting and coughing, the pre-inspection nurse changed her face to a telephone consultation. The original saying, "If the doctor thinks you are not at risk, you can go face-to-face again." I understand this, so she waited outside the clinic. Ming's consultation process: I stated the child's condition. I vomited once 48 hours ago and vomited again last night. There was no diarrhea and fever. The same happened two and a half weeks ago. The diagnosis he gave was caused by a virus and did not require medicine. I asked "Do you need a test?" and answered "The test takes 3 days, it's not necessary" Then the question comes! The child’s symptoms have continued repeatedly. It is not an obvious Gastro symptom of regular vomiting and diarrhea. If it is caused by a virus, why does it not need to be tested? I asked again "Can it be vomiting caused by indigestion? Because there is no diarrhea and fever, the vomiting is only once every 2 days, and it is not continuous", I answered "You can eat some probiotics to see", and asked "That's for such vomiting Is there any way?", answer "take antiemetics", ask "children don't vomit after vomiting once, is it to eat after vomiting?", answer "then don't eat" Summary: Ming did not have a face-to-face consultation, did not listen to lung sounds (vomiting accompanied by cough and phlegm sounds), and did not press his abdomen to blindly give 3 completely irresponsible diagnosis results and doctor's orders. Doctor’s order 1: Observe (I still choose to observe when there is a similar medical history? Do not take further examination?) 2: Take antiemetics (after I raise a question, immediately overturn it) 3: Take probiotics (when in doubt Is it vomiting caused by a virus or indigestion? Final diagnosis: drink plenty of water. The nurse's call for consultation is to prevent the risk of Covid. Then the doctor did not request the Swab test after the phone consultation. Why do you still choose to call for consultation for such cases that require a face-to-face consultation? (My kid and I are sitting on the external phone in the clinic) As a family member of the patient, I am angry that the doctor did not go to the previous medical case after I asked for the same cause. When the condition could not be diagnosed, he still didn’t make a face-to-face consultation and blindly guessed the cause. There are several contradictory medical orders, and it is extremely irresponsible to see a doctor as a fortune-telling! ! ! (Original) Ming Lin是我碰到过最差的医生，没有之一。 我女儿昨晚呕吐一次，原因不明，预约了今天上午最快的一个医生Ming Lin。 预检护士因为我女儿呕吐伴有咳嗽为由，改面诊为电话问诊，原话“医生如果觉得你们没有风险，可以再面诊”，这个我理解，于是在诊所外等候。 Ming问诊过程：我陈述了小朋友的病情，48小时前呕吐1次，昨晚又吐1次，无腹泻发烧，2周半前有相同情况出现过。他给的诊断是病毒引起的，不需要吃药。我提问“是否需要化验”，答“化验需要3天，没必要” 那么问题来了！小朋友的症状已经反复持续了，并非是常规性呕吐腹泻的明显Gastro症状，如果是病毒引起的，为什么不需要化验？我再次提问“会不会是消化不良引起的呕吐？因为没有腹泻发烧，呕吐也只是2天一次，没有持续性”，答“那可以吃点益生菌看看”，问“那对于这样的呕吐有没有办法？”，答“吃止吐药”，问“小朋友吐完一次就不吐了，那是等吐完之后吃？”，答“那就不要吃了” 总结：Ming在没有面诊，没有听肺音（呕吐伴有咳嗽和痰音），没有按腹部的情况下盲目给出了3个完全不负责任的诊断结果和医嘱。医嘱1:观察（在已经有类似病史的情况下依旧选择观察？而不采取进一步检查？）2: 吃止吐药（在我提出疑问后，立刻推翻）3: 吃益生菌（在不确定到底是病毒引起的呕吐，还是消化不良的情况下）最终诊断：多喝水。 护士转电话问诊是防止Covid风险，那么医生在电话问诊后并没有要求做Swab测试，为什么对于这种需要面诊后才能确诊的病例依旧选择电话问诊？（我和小朋友就坐在诊所外接电话） 作为患者家属，我愤怒的是，该医生在我提出已经因为相同病因就诊过之后，完全没有去调档之前的就诊病例，在无法确诊病情的情况下，依旧不面诊，盲目臆测病因，做出了几种前后矛盾的医嘱，把看病当算命，极其不负责任！！！

bad experience there. didn't like it

Dr Lucy Liu is very professional, patient, holds good communication and addresses all of your health concerns. Definitely recommended.

Dr Ming Lin has been my Doctor for quiet some time at this clinic. I can not say enough about his care and professionalism. I also like the staff at the reception who are extremely helpful when booking appointments.

I would like to thank Dr Tricia Xu, she saved my life! I have iron deficiency for years. She recommended the colonoscopy after checking my blood test result. I was reluctant to do so at the beginning as I had no symptoms at all. But I did at the end. Lucky I listened to Dr Xu's advice. I was diagnosed of early stage bowel cancer!!! Unlike other GPs who would simply give you some iron supplements, Dr Xu cares about her patients. Thank you so much!!!!

Have been see Dr Liu or Dr Lin for a few times. They are top doctors i have seen here. They are very knowledgable, passionate at what they are doing, caring about patients. trustful 100% always.

How good is our local Dr Lucy Liu, who sacrificed her day off, when she had a migraine headache to come do a house call for my mother who is terminal. Myself and my father John Beizlle are deeply grateful and thank her very much for being so caring Thankyou Dr Lucy Liu

Incredible service from all staff. Very patient doctors.

The staff and service were highly professional. I booked the appointment online without any problems. Upon meeting Dr. Shahab Khan, I found him to be very courteous. He confirmed my details and medical history before addressing my health concerns. He was polite and showed great courtesy, making the process clear and easy. I appreciate Dr. Shahab for providing an excellent experience. The establishment is multicultural, accommodating, and friendly. I will certainly return there in the future. I highly recommend it.

I love this clinic so much! doctors are so helpfull! they always try to help me in every way they can. never been to a clinic that is so thorough and caring.

I have been seeing GPs at Sunnybank Plaza for the past few years and I would like to thank Dr Erica and Dr Ming Lin in particular for all the consultations I have had with them. They are both very patient in answering enquiries and providing information to help with sysmptoms. The receptionists are also very flexible in managing appointments. They would always call if there was a cancellation after the waiting list. Thank you very much!

Recently, a friend of mine referred me to Dr. Lucy Liu.During the consultation process, Dr. Lucy asked about my symptoms very thoroughly. She explained the possibilities in all aspects in detail, and prescribed a checklist for me without delaying the condition. During the consultation process, she took her time to see me and ask me questions because she didn’t want to miss any details. I can feel the care and thoughtfulness of the doctor. Such a caring GP is worth the wait, because she is so patience with each patient. It doesn't hurt to wait a little longer. The front desk receptionists are also very polite! Recommended!

I had a great experience at Sunnybank plaza family clinic, Dr Lucy Liu was very knowledgeable and caring. The clinic reception was also very friendly. Highly recommended!!

Stand clear of this place at all costs. went to see Dr Xu about red spots appearing on my body and face. I'm no doctor and I could even tell it was chicken pox. But no i was told maybe it's covid and do another test. But guess what I ended up in the emergency department the next day with chicken pox. So think about going to a real doctor instead.

Waste of time and money, Dr Ming Lin is the worst doc I have ever had to visit, poor customer service, how can a competent doc give 1m prescriptions in place of 5m even plenty of explanation, how does he expect the dosage to work? He seems to be a very difficult doc and am giving him half star wont be going back

Dr Benny Chan. He is understanding and patienc dfnty recommend

Dr Tim did a great job, he explained everything to me in a very clear manner. He was also kind and friendly, highly recommended

Dr. Banny Chan is very professional and super helpful. I would definitely recommend him as everyone's GP.

Dr. Ming Lin has been my GP for many years. He is the most caring and understanding person I have ever met. He is patient and is never rushed, no matter how busy it is. He is a person with integrity and I will follow him, no matter where goes. The ladies in reception are friendly and helpful, they are caring and professional. Dr. Tim Wu (Chiropractor) that works in the very same clinic, has a heart of gold, and is the best Chiropractor I have seen. My neck and back is in very bad shape and this wonderful man is a God sent.He i at the top of his game and is very caring, but most of all, he can adjust my neck, so i am pain free. Love these people! Thank you all for doing such a wonderful job!

Dr Benny Chan. Brilliant understanding and companionate doctor. Dr Ming Lin is also very good. The only thing I don’t like is the silly nightmarish way to confirm that you have “arrived for your appointment” the doors are plastered with Covid stuff, I’m old fashioned and hate using those QR code things. The receptionists need to be a little more flexible as in accepting a phone call sign in etc

Very professional and lovely doctors - Dr Lucy Liu, Dr Jun Xue and Dr Hao Lu. In particular, I would like to thank Dr Hao Lu for being so considerate and patient in looking after my son’s case which saved my son from fatal risks with severe bacteria infection. Thank him for actively following up and even calling me outside his working hours. We really appreciate his big help in guiding us through this stressful process.

I would highly recommend Doctor Benny, he is very professional and patience, I got great advises from my illness.

(Translated by Google) I have been with Lucy for 9 years and are absolutely professional and responsible. The only trusted GP. In addition to my husband and I watching lucy, I have been watching lucy since I was pregnant with my daughter. Most of our friends are watching lucy, including absolute trust, and I have a very professional answer to any questions I ask we. (Original) 跟着Lucy已经9年，绝对专业负责。唯一信任的GP。除了我和我老公看lucy以外我从怀我女儿到现在我女儿有一直看lucy，包括我们的朋友大部分都在看lucy，绝对的信任，而且有任何的问题去问她都非常专业的回答我们。

Very polite staff and quite professional. Started with Dr Ming as my permanent GP after my surgery. His understanding of the procedure and his professional assistance made the worse event if my life, a lot easier to go through