My mother recently passed away peacefully at age 94 and had resided at this facility for the last two years. Unhappily, she was a lady of very fixed and abrasive (sometimes) opinions and we feared she would resist being in aged care. Miracles do happen! From day one she was a picture of happiness and took every opportunity to emphasise just how well she was looked after by FLL staff. Zero complaints (for the first time in her life....).

Forest lake lodge is indescribably fantastic. The moment you enter you're overwhelmed by such a friendly aura by both staff and residents alike!! My great grandma is in the Memory retreat due to her dementia, and i've honestly never seen her happier. I'd like to thank the staff for improving her quality of life immensely, whilst keeping me updated on the important parts of her day when i visit.

I am a little afraid to be 100 percent honest in this review because I worry it will effect my mothers care. I disagree with the meals being healthy, as mum is diabetic & the meals taste like copious amounts of salt have been added, so salty my mum cannot eat them & she shouldnt either her sugar level will go through the roof. . Upon her arrival there mum had a wound on her leg, after 2 weeks the dressing still had not been changed. On one of my visits mum wanted to go to the bathroom so I pressed the button & waited, after 13 minutes I pressed it again, after 25 minutes I pressed it again & went looking for a staff member, I had no luck. I realise so many people need care & occasionally this may happen but it happens too often & the distress I see in my mum distresses me greatly. The staff I have had interaction with mostly have been very nice, approachable & helpful but more staff are definitely needed to give everyone a better quality of living, I would really hate to think it comes down to less staff more money bigger profit?

Absolutely disgusting. If you have someone you love, never ever put them in here. Absolute negligence for their patients, you would think for a “caring” facility they would actually care. But instead they leave dressings unchanged for weeks until the patients family are the ones who notice that the bandage hasn’t been changed and has now caused infection. Or if a patient is having breathing problems due to a chest infection and leaving them flat on their back till luckily a family member arrives to find them gasping for air. Whoever is in charge of this place should be ashamed of themselves. They clearly don’t have any heart or regard for a human life.

My mum was sick after her evening meal, was attack by an lady in there, am man was/has been lining on her bed, he plays with himself, c wants to come home to live with us, c has family, like many others in there, but there not letting them come home at all. Its an trouble place its an jail for them set times for every thing, DO YOU HEAR THE SRS SING,THE SONG OF ANGERY SRS

The food is disgraceful. Pureed to an inch of it's life. Even when elderly can chew. Family elderly member refuses to eat their food (which I would not touch myself and it looks disgraceful) so we have to provide food when we can. Absolute Skeleton staff on the weekends. Saw a call for ensuite assistance that lasted over 10 minutes. No wonder there are falls in the place. The website states "we also provide delicious freshly baked biscuits, muffins or scones every single day for morning and afternoon tea." In all the time I've been visiting, and that's been for some years no, I have NEVER seen a muffin or scone. Only biscuits. Sausages are grissly (I can barely cut it for my family member), let alone can they eat it. I have never seen a meal that I have thought, well that's looks edible/decent/enticing. No wonder the elderly are getting weaker and resigned to their rooms. "Every meal is cooked with the love and care you would at home, with fresh fruits, vegetables and meat delivered fresh on site each week. " I have never seen fresh fruit or vegetables YET. Vegetables are either pureed or look like they've been microwaved. "Our full-time chefs are passionate about quality food and is dedicated to ensuring that food looks good and tastes great." Haven't seen a chef their EVER. Nice to say this all over your website but how about delivering. You know, the elderly may not be able to have a voice but the family sees what's going on. Disgraceful.

Looks nothing like the photographs above. Staff are horrible to residents calling them ferels registered staff have been witnessed smacking a resident but another staff. Water jugs are filled with moldy taps and filters with mold in them place is a disgrace and i feel sorry for the beautiful residents that reside there.

great place, but it needs extra staff.

This aged care / nursing home is nice. Good facilities, good environment. The majority of the staff is great, however like anywhere staff changes. I would recommend this facility, but always keep an eye on your old folks no matter what or where they maybe.

Beautiful place and Bright smily helpful people

When my Dad first moved in in August 2022, I was quite impressed with the place. However a couple of months went by, the level of care decreased a lot. The food was very average! They were always losing his clothes and never had laundry back on time. The majority of staff were rude and arrogant ( apart from a couple of amazing nurses) The GP didn't act fast enough on 2 serious health issues which resulted in my Dads health deteriorating rapidly. When he passed away in June 2023, I never even got a follow call or email or condolences.. I did, however, get a very rude call 2 days later telling me to promptly collect his belongings. I sent 2 emails to accounts in regards to his payments after he died and I never got a reply. I wouldn't recommend this place. I honestly believe my dad would still be alive today If he was cared for correctly.

They honestly worst at dealing with any issues currently covid at nursing home they didn't let anyone know

Been going to the lake for 25 years and new staff an new management have changed the place, bartender, very rude backed up with a even ruder manager....disappointing,