1/5 Mee T. 3 years ago on Google
December
2019.
Manumea
have
absolutely
disgusting
customer
service.
So
I
was
conned
in
to
canceling
through
booking.com
and
book
directly
through
Manumea.
Worst
decision.
Correspondence
was
shocking.
Unfortunately
I
had
to
cancel
two
rooms
due
to
measles
outbreak
and
family
members
pulling
out.
I
arrived
in
Samoa
a
day
early
before
check
in.
I
desperately
in
need
for
a
shower
and
to
settle
my
two
kids
arrived
at
Manumea
and
asked
Luna
the
manager
If
I
could
check
in
earlier(
of
course
willing
to
pay
extra).
At
the
time
there
were
no
rooms
available
which
is
understandable.
As
a
result,
I
went
to
another
hotel
for
the
day
to
rest
and
was
waiting
at
10am
for
the
manager
to
call
as
arranged.
She
took
my
contact
details,
however
did
not
receive
a
call
and
therefore
remained
at
our
new
hotel
until
our
original
check
in
time.
About
10pm
that
night
the
manager
called
me
asking
for
my
whereabouts,
abusing
me
for
not
returning
to
the
hotel
and
I
told
her
it
was
so
late
and
I
never
recieved
a
call
earlier
in
the
day.
They
over
charged
me
$70
AUD
which
I
was
advised
by
the
managers
daughter
that
I
would
not
be
refunded
for.
She
yelled
at
me
and
threatened
that
if
I
didn't
return
to
the
hotel
I
would
not
be
receiving
accomodation
and
a
refund
of
$1700
of
my
deposit.
I
refused
to
return
to
the
hotel
as
I
was
fearful
of
the
ill
treatment
id
receive
during
our
stay.
I
decided
to
not
return
because
she
was
yelling
at
me
over
the
phone.
I
could
not
believe
how
she
handled
the
matter.
So
appalling
the
way
Manumea
have
handled
this
whole
situation.
She
then
yelled
at
me,
Forcing
me
to
pay
for
2
rooms
that
was
not
required
after
I
explained
that
people
pulled
out
due
to
measles.
That
is
the
reason
why
there
is
a
deposit
for
security
on
your
behalf.
Luna
was
so
argumentative
and
hanging
up
on
me
during
our
conversation.
Next
time
lady
fix
your
attitude,
dress
appropriately
for
your
guest
who
are
present
in
the
dining
area.
She
came
out
to
serve
me
with
sleep
still
in
her
eyes
and
a
towel
wrapped
around
her.
She
appeared
to
not
know
how
to
use
the
computer
and
looked
like
a
mess.
Never
in
my
life
have
I
encountered
such
discrepancy
with
a
hotel.
From
bookings
to
even
phone
call
conversations.
I
am
happy
to
spend
my
hard
earned
money
on
our
local
people
who
are
respectful,
understanding
and
compassionate.
Even
if
your
hotel
is
not
five
star,
your
poor
service
reflects
this.
Just
a
tip
if
you
want
people
to
come
back
and
invest
in
your
business,
excellent
customer
service
is
a
priority
and
the
personality
of
the
business
is
the
only
reason
why
people
WILL
return.