1/5 Nikki C. 3 years ago on Google
We
arrived
from
Houston
early
Friday
morning
at
midnight,
4/30,
and
we
were
supposed
to
have
a
King
Bed
with
Sofa
Bed.
The
reservation
stated
that
but
the
first
room
we
went
to
did
not
have
a
sofa
bed.
I
went
back
downstairs,
had
to
wait
because
there
was
only
one
person
at
the
desk,
and
was
told
that
we'll
have
to
keep
checking
and
seeing
until
we
find
a
room
with
a
sofa
bed
because
although
they
are
listed
as
having
a
sofa
bed,
it
might
not.
I
was
given
a
new
key
went
up
to
the
new
room
and
luckily
it
had
a
sofa
bed.
But
then
we
discovered
that
there
were
no
sheets,
pillow
or
blanket
for
the
sofa
bed
so
I
went
back
downstairs,
had
to
wait
again,
and
got
the
sheets
for
the
sofa
bed.
We
again
had
a
stay
for
Monday,
5/3,
because
we
drove
from
Athens
but
had
a
very
early
flight
out
Tuesday
morning.
When
we
arrived
Monday
evening,
the
same
thing
happened.
The
first
key
we
were
given
did
not
work,
I
went
back
downstairs,
had
to
wait,
and
the
key
was
re-programmed.
Went
back
to
the
room
and
there
was
no
sofa
bed.
Went
back
downstairs,
had
to
wait,
and
was
told
there
were
no
rooms
with
king
beds
and
sofa
beds.
I
told
her
that
I've
already
paid
for
the
room
and
I
need
a
room
to
accommodate
3
people.
She
eventually
found
a
king
bed
with
sofa
bed.
Went
to
the
room
and
there
were
no
sheets,
pillow
or
blanket.
The
positives
were
that
the
staff
was
nice
but
obviously
overwhelmed
either
because
of
poor
upper
management
or
perhaps
the
hotel
opened
too
soon.
The
room
was
nice
but
needs
more
light.
We
probably
will
not
stay
at
this
location
again
and
I
definitely
would
not
recommend
it.
We
normally
stay
at
Hyatt
properties
or
Holiday
Inn
and
might
just
continue.