A Beautiful hotel stay and we definitely will come back again! We had an amazing two bedroom suite, with a full kitchen, all of the amenities and everything was clean, organized and the hotel staff was absolutely amazing, from the front desk check-in, to housekeeping, etc. we loved our complimentary morning breakfast, a full breakfast bar with hot breakfast items and we loved the grill/pool/fitness center… They have a great aerial view of a beautiful lake where you can go fishing. 10/10 we highly recommend staying at this hotel!!!

Fairly new property by the mall. We stayed in a 2 bedroom 1 bath Suite. Rooms were very clean. The only thing Negative thing we experienced was the sheets had those annoyingly little cotton pills on them which had us a little uncomfortable to sleep... Breakfast there is the typical fare and the staff was very friendly.

If I could give their service a 0 star rating I would. This review is SOLELY based on the customer service by the manager, Juan. My fiancé and I booked for 3 nights but had to leave a day early expectedly. After confirming multiple times if we could check out early with different receptionists, we got the “ok” and that we would not be charged. Not only were we charged for the night, we have contacted the hotel daily for 3 weeks to get in contact w the manager as he is the only one who could resolve the issue. Two reports filled with Marriott and still no return calls- only notification is the manager denied the request of a refund. Finally, today we were able to reach Juan. I’m not sure he should be in the customer service business. Though he admitted to knowing our situation and admitted that his front desk inappropriately authorized us to leave early, he declined refunding us or settling this issue. It was a straight “no you left early and that is not our policy”. He never once returned a phone call or message acknowledging that he received our information. I’d also like it to be known that we are platinum elite members and it’s not like this is our first Marriott stay. The situation was handled completely out of control. Coming from someone who knows customer service, you would think one would want to make the customer happy, not here. The moral of the story is the manager admitted they were wrong, ignored us for three weeks, and still did not want to make it right. EDIT: Wow, now I can confirm that you are a liar too. We reached out multiple times hence why you knew our story when we finally got a hold of you three weeks later. You can see through our Marriott account that we checked into another Marriott that same day and did not stay at your residence. The room was vacant for housekeeping, starting at 9 AM. Just your defensive comments show exactly the type of person you are.

This is a very quiet location. The staff is professional and very friendly. Our suite had all the necessary amenities and was very spacious. The pool in the back is large and overlooks a beautiful pond. We will definitely be back for another stay in the future.

Great location for us as close to a lot of shopping and restaurant venues. Front desk staff very professional and helpful as we checked in. Coffee and cold water available in the lobby and a goody bag was given on check in. Room layout is great with a kitchen and small living area. Perfect for our overnight stay. Bed was comfortable and tv acceptable. Shower was great pressure. Breakfast was very basic but gave us our start to the day. Online late checkout then on our way. Definitely coming back. #stevensleavin

I really enjoyed this hotel. The entire staff was great, but Sonia in housekeeping was amazing and should be housekeeper of the year for the entire Marriott brand. The location is quiet and convenient.

A quick getaway from our home in St. Pete was made even more pleasant by a stay here. From the moment we arrived we were greeted and treated so courteously by Travis at the front desk. Then in the morning we enjoyed breakfast and the employees were attentive and cheerful. We were also greeted professionally by Juan, the manager as we explained to him that we enjoyed our stay! Our room felt like an apartment to ourselves and was very clean and well maintained.

We recently stayed at the Townplace Suites in Estero, Florida. It is a new hotel with a great location near Coconut Point Mall and a short drive from Naples. Rooms are very clean, and some have balconies which look out onto green space. Breakfast was both varied and excellent. There are also many nice Italian restaurants close by in the mall as well as in Bonita Springs just minutes to the south along Highway 41. However, what impressed us most about this particular hotel was the front desk service. In particular a relatively new employee (Travis) who was passionate about his job and his hotel. We were staying at the hotel for seven days under two reservations one for five days (no balcony) and the other for two days with a balcony. Not only was this young man professional but he was very personal and caring about ensuring his customers had a good experience at his hotel. The hotel was fully booked so we were unable to get an upgrade to have all seven days in a room with a balcony. However, Travis arranged to have both rooms on the same floor to minimize the time and effort in the room change. He even went a step further and made sure the balcony room in the last two days was cleaned first thing in the morning so that we could make the room transfer early in the day and then have the rest of the day free. Marriott Bonvoy is indeed fortunate to have such an employee that represents their organization with such dedication and professionalism. We wish him well in is future career in the hospitality industry.

The bathroom pipes had a loud noise coming from them every morning at like 5am but otherwise everything was great. Rooms are beautiful & clean.

Front desk hospitality is terrible, at least the one lady I spoke to. Don’t expect early check-in if you’re in need of it. We ALL get it, 4p check-in is what is acknowledged… but, don’t tell your customers early check-in can be requested after 12p if the option isn’t available, then proceed to robotically keep stating between the two. Can early check-in be requested after 12p or is check-in a solid 4p? It’s a simple yes or no. When I have to ask repeatedly with no straight answer, that’s nonsense. Get it together!

Nice hotel, pet friendly but the nicest thing about this hotel is the staff. Juan in particular at the front desk. He is very compassionate, professional, well spoken, friendly and welcoming. He worked during Hurricane Ian and did an amazing job. In this overwhelming, unfortunate, devastating situation on the west coast, Juan displayed all his amazing qualities to ensure the guests are taken care of and things run as smoothly as possible. I heard another guest thanking him for his hospitality as well. Thanks again Juan, you are truly one of a kind.

First TownePlace I’ve ever stayed at and it was great! Had an issue the first night that was apologized for and swiftly taken care of. The pool, fitness center, and common spaces were all squeaky clean. The GM of the property, Iris, runs a first class establishment. Will definitely stay here again if I’m in the Fort Myers area.

Extremely unprofessional service. Couldn’t check in upon arrival. Had to leave all my luggage and walk around Coconut Point until they had a room available. They called me several hours later to say my room was ready. When I arrived to check in, they made me wait as they were talking to someone who was booking a room through Expedia. I stood there waiting for 3 of them to answer questions for someone on the phone. The young lady in training tried to check me in, but could complete everything as she was clearly still learning the computer system. I finally check in only to find out my phone doesn’t work in the room. I asked the woman at the front counter and she said “I know, I have to stand by the front door to get calls on my cell phone.” I asked to checked out and the manager is totally rude and hides in his office. I am trying to work in the area and cannot use my mobile phone. My son cannot get a hold of me if I’m in the room, only text or FaceTime, no telephone service. Not the service I have ever experienced at a Marriott in my life. Very disappointed. The manager refused to refund my room. I am now booked at another hotel in downtown Ft. Myers.

Loveeeee the room I got it was private and ducked off. The staff are friendly and made it super easy to check in and out. Definitely visiting again

Great staff. Nice rooms, nice pool. This was a great stay during my work trip!

Juan Esponda was extremely helpful and kind - he went above and beyond for our group who wanted to grill poolside.

First time there....I had a king Studio room, which had a dish washer, king size refrigerator, all thee appliances....Great location, plenty of places to eat..

Great customer service from Ann, Isamor, and Yvonne at checkin. Attending Manager took care of a minor issue quickly. Rooms were clean and the hotel was well kept. Enjoyed breakfast.

The rooms are nice! I wish that they'd offer a little more lighting though. The breakfast was very well organized and offered a lot of options. They kept it very clean. We watched a few guests take excessive amounts of food out of the breakfast area, that was sad to see. The patio was really nice. Nice pool but no hot tub. The desk staff was very polite. Ample parking. Close proximity to a good variety of stores.

Quite new and modern hotel with lots of parking space right in front. Room was clean and tidy. Breakfast was ok. Waffles, coffee, muffins, yogurts, omelette and some fruits. Nothing to complain about. Would stay here again.

Very nice hotel placed in a nice location within walking distance to many shops and dining. The staff was very friendly and helpful with any questions we had. Our room was nice and clean with modern amenities such as refrigerator, mini range and microwave. Room and a nice big flat panel TV with many cable channels to choose from. In the back of the hotel were two large BBQs available to grill sitting on a nice patio. Had a decent sized pool. Including was a very nice selection of breakfast items in a nice dining area. The people preparing the cooked food were very pleasant as well. Because of the friendly staff, nice rooms and the ideal location for shops and dining I highly recommend staying here.

My husband who is disabled and I don't have any thing good to say. They are charging us $233 for just sleeping one night, but first they had a double charge showing on our account. We checked in at 7:30 pm and left very early the next morning. We did not even get coffee. They are also charging us $83.63 for our care dog, which they did not even tell us would be extra. Not only that but they waited 3 days to take this out of our account. We are both on Social Security fixed income. We had saved for years to take this trip. Our dog left no mess on the property, we never even took a shower there, all we did was sleep in the bed which was way too big for the room. Now I would like to ask you, how would you like for your grandparents to be treated this way!

Beware when booking! I double booked my hotel by mistake and ended up staying at a different hotel during a near by conference. TownePlace was completely unflexible with the cancellation policy and charged me for 3 nights, even though I never checked in on night 1. I request credit on 2 of the nights as a compromise and they were unwilling to make any accommodations. Beware when booking at this hotel as management will prioritize profits over customer loyalty.