1/5 Lauren D. 1 year ago on Google
This.
Was.
Awful.
I'd
like
to
think
we
are
fairly
loyal
Hilton
customers.
This,
by
far,
was
our
worst
Hilton
experience.
We
booked
a
suite
reservation
at
this
location
a
week
prior
to
traveling
and
digitally
checked
in
the
day
before
arrival.
At
7:30
the
evening
of
our
arrival
(we
were
20
minutes
from
checking
in),
we
receive
a
phone
call
stating
that
because
they
"had
not
cleaned
our
room,"
they
had
no
availability
for
us.
They
left
us
hanging.
Ten
minutes
later
Hampton
calls
us
back
and
states,
"We
booked
you
a
suite
at
a
Hampton
one
exit
away."
Nope,
it
was
about
8
miles
away
and
there
were
several
Hilton
properties
in
between.
When
we
arrived
at
the
other
Hampton,
we
quickly
realized
that
they
did
NOT
book
us
a
suite
but
rather
a
room
with
two
queen
beds.
This
was
not
going
to
work
for
our
family
size.
The
new
property
did
not
have
suites.
We
were
stuck.
I
called
back
to
the
original
Hampton
where
we
booked
and
spoke
with
the
same
guest
attendant
who
called
to
cancel
our
room
who
put
me
on
hold
and
called
to
yell
at
Danielle
at
the
Hampton
property
we
sat
at
in
the
lobby
(we
could
overhear
her
unprofessionalism).
Danielle
was
completely
professional
though.
NONE
of
this
was
her
fault.
All
the
Hampton
of
Estero
did
was
blame
everyone
but
themselves
for
all
that
was
going
wrong.
I
say
this
because
when
I
got
back
on
the
phone
with
the
guest
attendant,
she
transferred
the
phone
to
the
assistant
manager
Jalyn
Bratt
who
refused
to
tell
me
the
name
of
the
guest
attendant
because
I
quote,
"I
made
her
cry."
I.
WAS.
STUNNED.
Are
you
kidding
me?
I
made
her
cry.
The
only
person
who
should
be
crying
was
the
attendant
at
the
Hampton
we
were
at
who
she
just
yelled
at
and
US
who
were
displaced
in
the
evening
with
an
exhausted
one
year
old
because
we
had
been
traveling
all
day.
Jalyn
then
told
us
to
drive
back
to
the
hotel
where
we
originally
booked
and
she
would
personally
clean
our
room.
On
our
way,
our
one
year
old
fell
asleep.
He
then
woke
back
up
when
we
got
to
the
Hampton
in
Estero.
We
could
not
get
him
back
to
sleep
for
four
more
hours.
It
was
the
worst
night
ever.
Because
of
an
alleged
"system
issue,"
we
were
promised
plastic
key
cards
to
be
slid
under
our
door,
but
-
yep,
you
guessed
it,
that
never
happened
either.
We
never
got
our
keys
to
our
room.
The
room
was
comped
because
I
insisted
on
it.
I
am
not
sure
that
was
even
enough
at
this
point.
We
had
come
down
excited
because
our
son
had
been
accepted
into
an
elite
program
at
the
university
but
we
could
barely
keep
our
eyes
open
on
the
tour
the
next
day.
This
Hampton
needs
customer
service
training
and
to
know
how
to
manage
a
property
when
close
to
capacity.
Also,
if
you
have
guests
who
have
digitally
checked
in
24+
hours
in
advance,
is
there
no
priority
given
to
them?
You're
really
going
to
cancel
their
room
at
7:30
pm
in
the
evening?
Leave
them
hanging
because
you
didn't
clean
their
room
and
then
refuse
to
tell
them
the
name
of
the
person
they
spoke
to
on
the
phone?
I
have
never
been
treated
so
poorly
at
a
Hampton.
When
we
finally
arrived,
we
came
in
quietly.
Jalyn
tried
to
do
damage
control.
She
offered
to
give
me
a
hug.
I
really
didn't
know
what
to
do.
I
was
so
stunned
by
all
that
had
taken
place.
I
have
never
been
so
glad
to
leave
a
Hampton
before.
When
I
got
to
breakfast
at
9:30
am
attempting
to
sleep
-
there
were
two
bagels
left,
three
pieces
of
fruit
and
some
cereal.
We
are
staying
at
Hampton
in
NYC
next
week.
I
can
only
hope
that
we
have
a
much
better
experience.
We
sure
wont
stay
at
this
Hampton
ever
again.
They
will
throw
you
out
on
the
curb
without
any
hesitation!