One of the waitress at the ham table has a bad altitude, black hair, and a tanned, mean face. I walked in, worrying that I can't finish a paella myself. Another waitress was trying to tell me how big is the pot and kindly told me I may not finish it. But she tried to make fun of me : of course, if you eat a lot. I didn't think the joke is funny. Instead she was rude and unhelpful at all. The seafood paella (12.5pound) I have to say was too salted. The seafood was fresh. I also had a drink. Quite nice. Better than the paella....

Over 10 waiters for 20 tables and 20 mins wait for a plate of ham... being spanish I have seen restaurants working faster with 50 tables and 5 employees. And the portions are ridiculous. The wine is great though

Don't really complain, but service is bad. I've only given it 2 stars, as one of the young ladies clean my table as I arrived. Whilst sitting and waiting, and waiting..... no one attempted to ask what I'd like. One team member just kept looking and then putting her down, walking past me and doing other things. What I would say to the young lady, is you're in the wrong business. In the end I had to approach the bar area and ask if her colleague wanted to serve me.

The seafood Paella was very disappointing as it had two pieces of squid on three prawns. Obviously trying to save money. I pointed this out to the staff and they said they would let the chef know. I think the management needs to know. Spent over £50 and still hungry. Only so much rice I can eat in one go.

very nice ham paellas, I super love it.

Good ham and wine but unlike before, if you order ham they play a little trick where they don't ask you which grade or quality you want.. You end up with a bill of 34 pounds for 100g of ham and 2 glasses of wine. Same thing if you order from the deli counter, they don't ask anymore which ham you want and give you a more expensive one. Fair enough it's up to the buyer to watch out but personally I don't like this attitude.

The first waitress didn't take our order correctly and my partners food was left off our order!. Ad there was just the 2 of us I found this very bizzare! I asked for 2 seperate dishes, both were not available! And when my partner eventually had his meal arrive, it had been rushed and wasn't cooked properly. Wasn't a very good first impression

Waste of money and very little flavour. My brother and I bought a cone of jamon, 2 cans of diet coke, a sandwich and some jamon serrano to take home which cost £35. The two members of staff who served us were so rude and very much lacking in good customer service skills. Won't be returning ever. Good thing my Mother brings some over with her whenever she visits from Spain

The service is not exactly terrible. But it's almost terrible. The waitress brought me the wine without allowing me to taste before serving it. The bread wars hard and kind of passed. The idea is very good, but for a place so high priced, it should be much better. It lacks the sense of experience. You don't feel welcome or even comfortable. The products are good and the idea is amazing. It's a pity.

Been here with my friends a few weeks ago and both the food and service was amazing. We had the cheese assorment and the 75 % ham and I truly recommend them!! Also, the staff were super helpful and made some good recomendations - special mention to Rosa and Rafael. Great quality-price.

First time here, given the price range I expected better quality care for the dishes, had the Spanish omelette as a starter and it tasted like it had been reheated in a microwave as it was lukewarm and lacked any real texture as the potato tasted like mush, the only positive being the ham which tasted fantastic. For the other dishes I ordered I felt extremely disappointed as I could clearly tell no love or care had been taken into making the dish as it was easy to see the carrots had been brought pre prepared, same goes for the red peppers and too much stock was used along with the addition of the cured ham which made the whole dish unbearable salty after two bites and again it was all just one texture which was mushy Thoroughly disappointed as paying £12 for a paella I expected better quality.