(Translated by Google) Great experience, contrary to what the reviews read. Quick booking times, very kind the girl at the reception (she helped me without asking her for help, but she did the same for the patient who preceded me to the totem pole), waited 5 minutes and immediately called by Doctor Albanese, kind, courteous and anamnesis perfect. Eco- outcome - explanation and advice. OPTIMAL! (Original) Ottima esperienza, contrariamente a quanto letto nelle recensioni. Tempi velocissimi nella prenotazione, gentilissima la ragazza alla reception ( mi ha aiutato senza averle chiesto aiuto, ma ha fatto così anche per il paziente che mi ha preceduto al totem), attesa 5 minuti e subito chiamato dal dottor Albanese, gentile, cortese e anamnesi perfetta. Eco- esito -spiegazione e consigli. OTTIMO!

Unfortunately it is not possible to give 0 star. Wanted to see a doctor for my kid who had fever for 3 days despied negative covid test but have been told we will be denied entry if he has temperature over 37.5! What kind of medical center will refuse sick patient? Shame on you!

dont go to this place ! i would give it 0 starts if it would be possible. we went there to do a CPR test for Me my wife and my 1 year old daughter in order to travel. We prepaid Online and so when we arrived there i was told that it’s gonna take 4-5 working days until the results are out. When booking the apointment online i did not see that it would take so long (since the pcr can not be older then 72 hours in order to be valid to enter a country). So we realized that it’s not gonna make any sense to do the tests since the results would arrive so late. So i kindly asked the Woman at the reception if we could get a refund (164€) and she told me that it was not possible due to the 24h cancellation policy. There was absolutley nothing they could do about it ! So nobody lifted a finger in this Center not the Doctor or the people at the Lab, nobody at all since we did not get tested . When asking them if it would be possible to do a rapid test it was also not possible, we would have to book it seperatley and pay for it again even tough they took 164€ from us ! It was the 28 of December right after Xmas in the most dificult Year of 2020 and instead of ‘helping’ and just giving us a refund they did nothing. It’s truly sad the times we live in and how it’s just a business and nobody cares at all, for sure not at this place. MERRY XMAS TO ALL OF YOU !!

(Translated by Google) I entered this medical center and the young lady at the entrance with a pass didn't let me in because I was without a mask. He did not ask me in the least what I should do and I just wanted to get information for a possible appointment. I also asked if he had a mask supplied for the customers and he replied that obviously they do not have one. Being a private center a really bad service especially for the great rudeness and little cooperation found at the reception (Original) Sono entrata in questo centro medico e la signorina all’ingresso con sufficienza non mi ha fatto entrare perché ero senza mascherina. Non mi ha minimamente chiesto cosa dovessi fare ed io volevo solo prendere informazioni per un eventuale appuntamento ho chiesto inoltre se aveva una mascherina in dotazione per i clienti e mi ha risposto che ovviamente loro non ne sono dotati. Essendo un centro privato davvero un pessimo servizio soprattutto per la grande maleducazione e poca collaborazione riscontrati alla reception

(Translated by Google) Always found very well in all Sant'Agostino centers, fast, courteous, always clean environment, excellent prices considering that we are not in the public. I've been here in corso Vercelli several times. A note of merit to the nurse who takes the blood samples, I don't know if it is always her but I have always found the same, amazing how the needle does not feel at all, never had signs and it is also very fast! (Original) Sempre trovata benissimo in tutti i centri Sant'Agostino, veloci, cortesi, ambiente sempre pulito, prezzi ottimi contando che non siamo nel pubblico. Qui in corso Vercelli sono stata più volte. Una nota di merito all'infermiera che fa i prelievi del sangue, non so se sia sempre lei ma ho sempre trovato la stessa, incredibile come l'ago non si senta minimamente, mai avuto segni ed è pure velocissima!

Specialist centers with various choices of opening hours and doctors. I must say that on the site you can really choose well who to visit, as there is a complete list of doctors located in each location. All competent. I don't give 5 stars for two reasons: sometimes it happens that doctors do a visit too quickly, without checking for other pathologies related to the situation...just enough time for the visit and off you go...second reason, prices are increasing too often! The great thing about the place was its high quality and convenience... it would be a shame if it were to go missing. For the rest everything is coordinated, clean... it should also open in Rome...

Very disappointed by the attitude, no flexibility, no desire to help. We could not find a place for a molecular Covid test express so we booked a normal, paid online and then at the reception tried to see if there is any space to do an express one. No possibility, money were not refunded, no empathy, moreover paid on top to do a rapid one (with quite some effort). It does not say when booking that you lose your money if God forbids you need to change anything; the only possibility is to postpone by one week. Thanks a lot, never again, will drop my account immediately. I understand the policy but the attitude is really what bothers me.

Customer service and reception very helpful but the nurse that took the swab test was very unprofessional, doing the test I think not correctly which I was surprised the result was available. She put the swab in my nose pushing as hard as she could, even if I was trying to tell he to slow down as she was hurting me. Worst nurse ever. She had black air and not sure if she was Asian. If the management want to check who she is my patient code is C000819569 and I took the test on the 11/06/2021

I did rapid COVID test in this center to recieve a green pass. And after 24 hours i still havent recieved nothing. Only printed negative result with which i cant even take a flight i need. Super "fast" and "efficient" service!

Pessima accoglienza . La receptionist sotto mi ha mandato su senza manco guardarmi in faccia. Ho chiesto devo prendere il numero e ha risposto di no . Arrivo al piano per l’accettazione e la prima cosa che mi chiedono è stato il munerino . Quanto al medico che mi ha visitato, prima ha risposto a messaggi sul cellulare, poi a quanto pare mi ha fatto una visita con un extra controllo senza informarmi. Morale mi sono vista addebitare extra soldi senza manco specificare per cosa, sulla mia forma di pagamento registrata nel loro sito . Impossibile parlare con loro perché alle 17 di venerdì c’è già la segreteria. Il medico avrebbe dovuto informarmi del costo aggiuntivo. Non esiste che mi addebitino costo così . Peraltro senza fattura ! Prima e ultima volta !!!

Veloci, precisi. Bell'ambiente. Ho prenotato facilmente, mi sono trovata molto bene. In particolare ottima impressione della dottoressa Mariotti D'Alessandro ( neurologa ). Professionista empatica, precisa, con il dono dell'ascolto del paziente. Molto brava e scrupolosa. Unico appunto per la struttura: temperatura tropicale. Nella sala di attesa faceva così caldo che mi mancava l'aria.

I had a genetic visit at the center through an insurance fund, I had a very good experience, from the acceptance phase at the reception to the visit. Very kind, accommodating and friendly receptionists. Dr. Orsini, exhaustive in her explanations, attentive to detail, precautionary and empathetic. The direct payment system of the patient's fee, following online registration, is very convenient. This time I didn't use the online check-in at the totem, that seems convenient too. Thank you

My wife and I arrive in the waiting room and take the check-in number. We wait and when the display should call our number, it calls two numbers later (a total of three numbers were missed). After protesting and accepting, we waited in vain for an hour without anyone calling us. We had to ask for a refund with cancellation of the appointment, also because we had the car parked on blue lines to be picked up by a certain time. Result: money spent on parking on blue lines near the metro, money spent on metro tickets and a lot of wasted time. Thanks, at least we know where not to book anymore!

Such nice and helpful people all around. From the people at the reception to the pediatrist I always take my son to. Dr Pozzi.

The receptionists and nurses are so kind. It is hard to find for non native speaker.Thank you for your attention

Odontoiatria : ho chiesto un preventivo per problemi seri non carriette, come leggo in certe recensioni di gente che ha i soldi da buttare e che se le inventa le carie, vergogna !. Molto accurati ed esaustivi , ho avuto ben 2 visite e 3 preventivi con medici molto accurati e competenti . Prezzi medio- alti, per me troppo alti e quindi sto pensando di fare altre visite.

Stamane dovevo effettuare una visita privata con un endocrinologa della struttura, per poi effettuare un ago aspirato con biopsia convenzionato con Unisalute, la signora dello sportello accettazione mi comunica che il documento di Unisalute non è corretto in quanto riporta solo la richiesta della Biopsia, quindi o pagavo € 150,00 per farlo privatamente (ovviamente visita preventiva da loro richiesta obbligatoriamente a parte) oppure chiamare Unisalute per far modificare la richiesta. Chiamo Unisalute nel giro di pochi minuti e le impiegate si parlano tra loro, anche perché il documento era corretto!!!! Morale la "Gentile" signora dell'accettazione mi comunica che ormai non c'è più tempo perché la Dottoressa è passata oltre con gli appuntamenti! Stendo un velo pietoso, una notte insonne per questo esame doloroso, permesso al lavoro di due ore e non fare l'esame per una persona inadeguata ed incompetente. Ho sbagliato a non rivolgermi ad un superiore, ma di principio l'esame li' non lo avrei comunque più eseguito. Le persone sono essere Umani, non macchine per far soldi! Cara "Signora" impari a stare al mondo, non si gioca con la salute delle persone.

(Translated by Google) Bad communication channels and disappointing specialist visit. I needed to contact them urgently on the day of my visit and there was no way to speak to anyone. The telephone number dropped the line after the recorded message; the recorded message said to connect via chat, and the chat messages were completely irrelevant to my request; no one has ever replied to the chat. I sent an email to which - of course - no one has ever replied (and 3 days have passed already). The specialist visit lasted a total of 5 minutes. The doctor (dermatologist) asked me some basic questions and gave me a diagnosis without really listening to the problem. I brought photographs to show the evolution of my symptoms, which he absolutely did not consider. He gave me and confirmed the diagnosis in 5 minutes, despite denying that he had the symptoms he listed. Very little trust in this center, I will avoid and advise to avoid. (Original) Pessimi canali comunicativi e visita specialistica deludente. Ho avuto bisogno di contattali urgentemente il giorno della mia visita e non c'è stato modo di parlare con qualcuno. Il numero telefonico lasciava cadere la linea dopo il messaggio registrato; il messaggio registrato diceva di connettersi via chat, e i messaggi in chat erano del tutto non pertinenti alla mia richiesta; nessuno ha mai risposto alla chat. Ho mandato un'email cui - ovviamente - nessuno ha mai risposto (e son passati 3 giorni già). La visita specialistica è durata in tutto 5 minuti. Il medico (dermatologo) mi ha fatto qualche domanda di base e mi ha dato una diagnosi senza ascoltare a fondo il problema. Ho portato fotografie per mostrare l'evoluzione dei miei sintomi, che non ha assolutamente considerato. Mi ha dato e confermato la diagnosi in 5 minuti, nonostante abbia negato di avere i sintomi che mi ha elencato. Pochissima fiducia in questo centro, eviterò e consiglio di evitare.

Girls at check in below totally incompetent. I arrive 10 minutes late and they make me miss my first appointment. For the second appointment they are 40 minutes late, I ask and it turns out that the girls at the reception desk had not accepted me. Incredible...the only St. Augustine so disorganized...change the people who don't work.