High Specialty Regional Hospital Ixtapaluca image

High Specialty Regional Hospital Ixtapaluca

General hospital

🫤 They sucked super, we came from far away, I spent the whole morning getting a taxi, to take my father to his appointment for an endoscopy with his wheelchair, so that they go out to say that the doctor didn't come, reschedule! I can't believe they don't have backup doctors, don't suck, they abuse p... People often mention hospital, para, atenci, good, todo, staff, doctors, pero, service, attention,


Address

Carr. Federal México-Puebla Km. 34.5, 56530 Ixtapaluca, Méx., Mexico

Website

www.hraei.gob.mx

Contact

+52 55 5972 9800

Rating on Google Maps

4.00 (696 reviews)

Open on Google Maps

Working Hours

  • Saturday: Open 24 hours
  • Sunday: Open 24 hours
  • Monday: Open 24 hours
  • Tuesday: Open 24 hours
  • Wednesday: Open 24 hours
  • Thursday: Open 24 hours
  • Friday: Open 24 hours

Featured Reviews


Frequently mentioned in reviews: hospital (26) para (12) atenci (11) good (10) todo (10) staff (9) doctors (8) pero (8) service (8) attention (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 2/5 Karrie T. 2 years ago on Google
    (Translated by Google) They sucked super, we came from far away, I spent the whole morning getting a taxi, to take my father to his appointment for an endoscopy with his wheelchair, so that they go out to say that the doctor didn't come, reschedule! I can't believe they don't have backup doctors, don't suck, they abuse people's needs, I hope they never find themselves in a situation like this!!! (Original) Se super mamaron, venimos de lejos, anduve toda la mañana consiguiendo un taxi, para llevar a mi padre a su cita para una endoscopia con su silla de ruedas, para que salgan a decir que no llego el médico, que reagenden! No puedo creer que no tengan doctores de reserva, no mamen,, abusan de la necesidad de las personas, ojalá nunca estén en una situación así!!!
    41 people found this review helpful 👍

  • 4/5 Alfonso M. 1 year ago on Google • 369 reviews
    Excellent staff, very attentive and friendly, Excellent prevention measures, The medical staff, very good and explicit in their diagnoses and reviews.
    7 people found this review helpful 👍

  • 5/5 Silvia V. 2 years ago on Google
    (Translated by Google) It is the best hospital in the area, very good attention, all the staff from doctors to nurses, strict in terms of surveillance, I have nothing but gratitude for all the good attention (Original) Es el mejor hospital de la zona muy buena atención todo el personal desde médicos enferas estrictos en cuanto a vigilancia no tengo más que agradecimiento por todas las buenas atenciónes
    20 people found this review helpful 👍

  • 1/5 Dulce H. 9 months ago on Google • 3 reviews
    I couldn't even give one star, they gave my niece a pass to be treated there, she has been bleeding for days (it is not due to menstruation) she even has to wear a diaper since the feminine pad is not enough for her. They told her that it is normal because of the implant she has and that she must bleed a lot for 3 months so that they can treat her, they only hurt her and they sent her to the health center to have the implant removed, she spent hours for nothing. She already feels very weak and can see it, but it seems like she has to be dying for them to give her attention.
    18 people found this review helpful 👍

  • 1/5 Alt F. 7 months ago on Google • 24 reviews
    It is a hospital with a lack of personnel, the facilities are very good, but there are no doctors and the laboratory services are poor, why is there no personnel prepared for this, it is no use having a good hospital with good facilities and equipment if it does not have the right personnel. for the care and the worst thing is that they still tell you that the hospital works properly! And finally it is a shame that having good facilities they limit you to using them, such clear proof is the play area for the little ones that is closed all year round and They are only open when an authority arrives to visit the hospital, only at that time do all services function properly! And that happens in most institutions like CEREDI, where the playground is closed all year round, according to them so as not to mistreat the facilities! 🤔 so I don't see the joke that the areas are there if they can't be used!
    11 people found this review helpful 👍

  • 5/5 Hilario M. 4 months ago on Google • 6 reviews
    I was hospitalized, they have magnificent first-class care, all the staff are very attentive, from specialist nurses, very grateful to the hospital, I owe them my life, thank you very much.
    12 people found this review helpful 👍

  • 2/5 Carlos P. 1 year ago on Google
    (Translated by Google) I came to donate blood but the process is too slow, I arrived at 7 and at 12:30 they told me that I am not a candidate, I had already donated 5 times but here they say that I came out with low iron when I had always come out with low hemoglobin above average, I saw that many people left with the same result, we were around 100 and they came back to about 50, most of the low irons went to the end, it even makes one think that they no longer wanted to work (I went 66). It must be said that the attention is always very cordial and perhaps I think from my ignorance but it seems strange to me. (Original) Vine a donar sangre pero el proceso es demasiado lento, llegué a las 7 y a las 12:30 me dijeron que no soy candidato, ya había donado en 5 ocasiones pero aquí dicen que salí con el hierro bajo cuando siempre había salido con la hemoglobina por arriba del promedio, ví que mucha gente salió con el mismo resultado, eramos alrededor de 100 y regresaron como a 50, la mayoría de los de hierro bajo fueron al final, hasta da a pensar que ya no querían trabajar (fui el 66). Cabe decir que la atención siempre es muy cordial y tal vez opino desde mi ignorancia pero se me hace raro.
    9 people found this review helpful 👍

  • 5/5 Chiken d. 8 months ago on Google • 135 reviews
    It is a hospital that, due to its structure, gives confidence and rapport, very clean and impeccable. There is service for almost everything or everything, I cannot be sure since I only went to a single area. As for the staff, they are attentive and willing to help you. The staff appears to be few according to the size of the hospital, few offices providing service, three offices attended the service and only one provided service.
    1 person found this review helpful 👍

  • 5/5 OMR 2 months ago on Google • 139 reviews New
    Very good service from the friendly and attentive staff, it really exceeded my expectations

  • 5/5 Lizeth Urbina Z. 6 months ago on Google
    1000% recomendable excelente servicio, atención tanto de médicos, enfermeros,servicio de limpieza, alimentos. Gracias por todas las atenciones! Salvaron la vida de mi padre! ❤️🫁
    7 people found this review helpful 👍

  • 5/5 Olgui R. 8 months ago on Google
    Muy agradecida por haber salvado a mi hermano del COVID, lo lleve sin pensar que podrá recibir esa triste llamada, pero gracias a ustedes y a dios él sigue con nosotros, no tengo palabras solo un corazón agradecido por su labor y su empatía con los todos los enfermos, además de que no nos cobraron absolutamente nada, Dios nunca nos soltó de su mano y todo se acomodo a favor de la vida de mi hermano, el mejor hospital en atención,en limpieza en cordialidad son muy humanos, gracias!!!🫶🏻
    6 people found this review helpful 👍

  • 1/5 Nelly O. 11 months ago on Google
    pesima atención de pediatria, mi hija llevaba dolores muy fuertes de apendicitis aguda y me la recibieron al oaso de 4 horas y tuve q esperar 24 horas mas para qje simplemente me dijera el cirujano que ya tenia programadas sus cirugias que tenia que esparar otras 24 o 48 horas para que pudiera entrar a quirofano, la verdad jamos volveria ahi mi hija no recibió ni la mas minima importancia que requeria, pesimo hospital
    4 people found this review helpful 👍

  • 5/5 Guadalupe Otlica P. 11 months ago on Google
    Mi mami estuvo ahi, por un tratamiento medico por año y medio. Excelente atencion en general. Y una felicitacion en especial al dr Yamil Gastroenterologo. Muy agradecida con todo el personal.
    4 people found this review helpful 👍

  • 5/5 MONO EN M. 2 years ago on Google
    (Translated by Google) I would like to tell you about my experience in reality I have not been treated myself. My close relatives are the ones who have been cared for, I can say that they have received great care. I can say that the world of hospitals is the same anywhere there is always tension, pressure and stress, I am empathetic with people in the public sector because the price is not fair and they cannot give more than their share . I wish all health workers were aware that today the people who go there are out of necessity and there is no one who does not fight for one more day for their life or that of their family member. And in general, it is a high-level public hospital that is the best from the eastern area. (Original) Quiciera platicarles de mi experiencia en realidad no he sido atendido yo . Mis familiares cercanos son los que han sido atendidos , puedo decir que han recibido una gran atension . Puedo decir que el mundo de los hospitales es el mismo en cualquier lugar siempre existe la tension, la precion y el estes ,soy empatico con la gente del sector publico aveses no es just o el precio y no puede dar mas de lo que les corresponde . Ojala y todos los trabajadores de la salud fueran concientes que today la gente que va es por nesecidad y no hay quien no luche por un dia mas por su vida o por la de su familiar .Y en general es un hospital publico de altura el mejor de la zona oriente .
    4 people found this review helpful 👍

  • 5/5 Sandra T. 1 year ago on Google
    Servicio y atención exelentes ! Doy gracias a Dios y a todo el personal del hospital ! Siempre estaré agradecida por el trato tan humano de todo el personal hablando desde el camillero hasta el cirujano todos muy profesionales ! Que Dios los bendiga siempre !
    3 people found this review helpful 👍

  • 2/5 emmanuel f. 1 year ago on Google
    (Translated by Google) The truth is that the treatment in specialties and emergencies is quite comfortable, they are quite efficient only that there is a detail in the support unit since in medical appointments there is no one who attends and it is horrible to have to wait for hours and there is no one who can schedule you a date (Original) La verdad es bastante cómodo el trato en especialidades y urgencias, son bastante eficientes solo que hay un detalle en unidad de apoyo ya que en citas médicas no hay nadie que atienda y es horrible tener que estar esperando horas y no haya alguien que te pueda agendar un cita
    3 people found this review helpful 👍

  • 1/5 susana maribel morales s. 7 months ago on Google
    Hola Este hospital está súper bien Solo que el personal es pésimo Ya van dos veces que mi hijo se pone mal Y no lo han atendido Está vez estuvimos 5 horas con 20 minutos y no nos atendieron En la pandemia Hai murió mi esposo La doctora que lo ingreso se expresaba mal de los pasientes Al día siguiente de que murió estuvieron usando su celular y muchas cosas más Es muy mala experiencia y a pesar de que metí quejas Hasta lo máximo según ellos en control interno La respuesta fue la misma La estrella solo se pone para poder escribir Lla
    3 people found this review helpful 👍

  • 1/5 Polimark M. 2 months ago on Google • 54 reviews New
    Very bad service

  • 1/5 Dana Justo c. 1 year ago on Google
    Buen día, en mi opinión... Son buenos atendiendo pero a mí abuelita le dieron cita con el neurólogo dentro de 8 meses. Mi abuelita se dió un fuerte golpe que hace que se le valla la vista e incluso sus ojos parezcan que está haciendo bizcos... Se me hace muy mala onda que hay mucha gente que le urge el servicio y den sus citas muy extensas.
    2 people found this review helpful 👍

  • 5/5 Erika Chavarria H. 2 months ago on Google • 24 reviews New
    Good service, excellent speed

  • 2/5 Paola 2 months ago on Google • 19 reviews New
    Although it is a highly specialized hospital, they did not have a cannula for a tracheostomy that my patient needed, we got it but my patient finally died from a bacteria that he acquired in the operating room, not to mention that a cannula is very expensive and difficult to obtain. Apart from that, a nurse behaved very unprofessionally until the doctor arrived and scolded her.

  • 1/5 Rubén Vargas N. 10 months ago on Google
    En lo que a mí respecta acudí a emergencias por fractura de clavícula y me comentaron que no tenían par sacarme rayos x, y tampoco tenían material para intervenir me quirúrgicamente, ya que solo atienden a fractura de tercer nivel o sea más complicadas...y pues no creo que tengan aparatos para dificultades que se llegasen a presentar en una emergencia en el quirófano..tengan cuidado...no vayan a ese lugar ya no es eficiente...
    1 person found this review helpful 👍

  • 5/5 misspeque2504 11 months ago on Google
    Excelente atención todos los que laboran se portaron muy amables a excepto de una doctora en urgencias es muy déspota en todo lo demás muy buena atención 👍
    1 person found this review helpful 👍

  • 5/5 Jesus P. 10 months ago on Google
    La verdad es que es muy buen hospital ahí operaron a mi abuelito de su corazón y la verdad no uno necesidad de abrirle tiene una gran tecnología es económico y ahí una atención muy muy buena

  • 2/5 Faby R. 7 months ago on Google
    Hola buen día! Pregunta, sabrán si dan dictamen de discapacidad? O sí, pueden darte tu expediente clínico para un trámite? Porque llamo y bo contestan.

  • 5/5 LESLIE C. 10 months ago on Google
    Alguien que pueda ayudarme No me hacen válida mi hoja que porque estoy con servicio médico en imss pero fui a la subdelegación y aparezco Dada de baja y ya no sé adónde ir

  • 1/5 Valeria V. 1 year ago on Google
    (Translated by Google) It is outrageous that we were rejected by 4 people who had already been donors before, three of us who were going to donate platelets rejected the gold donor O- who had also been a donor before, they rejected him because according to this he was not of the blood type. Lack of commitment and ethics. (Original) Es indignante que vayamos 4 personas que ya hemos sido donantes anteriormente nos rechazaran, tres de nosotras que íbamos a donar plaquetas nos desecharon al donador de oro O- que también a sido donante anteriormente lo desecharon porque según esto no era del tipo de sangre. Falta de compromiso y ética.

  • 4/5 Dayami A. 1 year ago on Google
    (Translated by Google) Does anyone know what type of sterilization they do for women? 7 months ago I had my last BB and I had surgery and they made a small cut under my navel but on my discharge sheet everything is confused, first it says that they had bilateral tubal occlusion and then it says that bilateral tubal ligation but where it says that it says that person I am in my third decade and 34 years old and I am 24 and it says that by cesarean section and no! It was a normal delivery 😐 Could it be that they operated on me well??? (Original) Alguien sabe que tipo de esterilización hacen para la mujer? Hase 7 meses tuve mi último BB y me opere y me hicieron un pequeño corte bajo el ombligo pero en mi hoja de alta está todo confuso primero dice que me hicieron oclucion tubarica bilateral y luego dice que salpingoclasia bilateral pero en donde dice eso dice que persona de la tercera década y de 34 años y tengo 24 y dice que por cesárea y no!! fue parto normal 😐 será que si me operaron bien???

  • 5/5 ELVIA TENCLE J. 1 year ago on Google
    (Translated by Google) A very good hospital the best we have a nice treatment from all the staff I am very grateful to each one of those who treated my son God bless each one for the work they do (Original) Un muy buen hospital el mejor que tenemos un bonito trato de parte de todo el personal estoy muy agradecida a cada uno de los que atendieron a mi hijo dios bendiga a cada uno por el trabajo que hacen

  • 1/5 Sandra 1 year ago on Google
    (Translated by Google) Unfortunate attention in the blood bank. A priori, the requirements to donate are the same as in any other hospital (measuring 1.50m, weighing +50kg, being healthy, not having recent tattoos, not drinking alcohol in the last 48 hours...). However, and even if you meet everything, in reality the requirements are more. I am 1.62m tall and they required a minimum of 62kg to be able to donate, when something like this never happened to me since I donated more times. Other people put more extra requirements also similar. When we claimed that we complied with everything, that we were regular donors in other hospitals and that our relatives urgently needed the donation, a woman/nurse who attended simply told us "look for other donors", as if it were that simple. As difficult as it is to generate a blood donation culture, in this hospital they make it impossible. (Original) Lamentable atención en el banco de sangre. A priori los requisitos para donar son como en cualquier otro hospital (medir 1.50mts, pesar + 50kg, estar sana, no tener tatuajes recientes, no tomar alcohol en las últimas 48h...). No obstante y aunque cumplas todo, en su realidad los requisitos son más. Yo mido 1.62 y me exigieron mínimo 62kg para poder donar, cuando nunca me pasó algo así ya que doné más veces. A otras personas les pusieron más requisitos extra también parecidos. Cuando alegamos que cumplíamos todo, que éramos personas donantes habituales en otros hospitales y que nuestros familiares necesitaban con urgencia la donación, una mujer/enfermera que atendía se limitó a decirnos "busquen otros donantes", como si fuera tan sencillo. Con lo difícil que es generar una cultura de donación de sangre, en este hospital lo hacen imposible.

  • 3/5 Rosario q. 7 months ago on Google • 1 review
    Could someone tell me what references they accept, it is that I once went with a referral from the DIF and they did not accept it. I have my son's card in the pulmonology area but I need them to treat him again since he has bronchopulmonary dysplasia and it has become bad in these months, I also know that they do not accept the health center. Could anyone tell me? Which ones do they accept?
    6 people found this review helpful 👍

  • 5/5 Brisa C. 4 months ago on Google • 2 reviews
    This hospital is recommended. I gave birth to my baby 3 weeks ago. I had preeclampsia and did not have any symptoms, which they detected immediately. The attention was very favorable and not at all rude and above all I had attention to everything, I received all types of cases and they were attended to immediately as an emergency. Documents if you are not from the IMSS and are the credentials of the original voter and a copy I hope my opinion is useful to you, that's why I give them 5 stars 💫
    4 people found this review helpful 👍

  • 5/5 Alejandra De J. 5 months ago on Google • 2 reviews
    One of the best care from the emergency room to the floor, in truth, I am super grateful to all the staff, all very kind, I truly carry them in my heart ❤️🙏🏥 and their facilities 100%, my daughter was in the best hands of those doctors and l@ nurses always on the lookout
    3 people found this review helpful 👍

  • 5/5 mr pug g. 4 months ago on Google • 2 reviews
    They treated me quickly and very well. I took my dad quickly, he was having a stroke and an embolism and thanks to the two doctors who operated on him, my dad speaks and remembers everything and thinks very well about what happened to him. I am grateful one day I will thank you for what you did for my father
    2 people found this review helpful 👍

  • 5/5 Maria de los angeles Cruz G. 2 months ago on Google • 1 review New
    The best specialists in Mexico, they operated on my daughter, Oncology surgeon, they treat my daughter, neurology, endocrinologist, psychology, excellent, the guards, nurses, stretcher bearers, laboratory technicians, radiologists, pathology, secretaries, government body, social workers , very professional medical assistants, all if I don't mention someone, thank you very much, a thousand blessings
    1 person found this review helpful 👍

  • 5/5 Rebeca C. 3 months ago on Google • 1 review New
    THEY TAKEN EXCELLENT CARE OF A FRIEND, SHE HAD A WOMB PROBLEM, SHE IS ALREADY VERY WELL... I HAVE A MEGAHERNIA AND I SAID EITHER I DIDN'T OPERATE IN THIS HOSPITAL OR I WILL NEVER HAVE THE OPERATION... BLESSINGS TO EACH AND EVERY ONE OF THE MEDICAL TEAM. I AM REBECA CASTELLANOS I LIVE IN VILLAS SAN NARTIN. THANK YOU IN ADVANCE💓
    1 person found this review helpful 👍

  • 5/5 Ingrid E. 2 months ago on Google • 1 review New
    I got better a few days ago, and the truth is, they are very good doctors. God bless each one of them because they treated me very well from the nurses, stretcher bearers, doctors and each of them are people who value people, their condition and are very humans I recommend them for emergencies

  • 3/5 Mar E. 2 months ago on Google • 1 review New
    Hello, I hope you can help me, they referred me to this hospital for the pediatric service, I don't know if I should arrive early (early morning) or during the day, and if they will see me that day or do I have to make an appointment? It's just that it's far away and I don't know 🙏

  • 5/5 ROSSLYN L. 4 months ago on Google • 1 review
    Excellent Hospital, ten for all the very experienced nurses, the doctors, the residents, everything. The hospital is very clean and cared for. Ten.

  • 5/5 FEDERICO DE LA R. 3 months ago on Google • 1 review New
    Excellence in doctorate


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