I originally posted this review on Yelp - reposting it here to boost visibility for rat owners who might be considering All Pets. At this time, fellow rat keepers tell me that All Pets has, if anything, declined in its quality of care since I last visited them. I have a lot of compassion for vets and hate leaving negative reviews, but I still cry for my lost pets every day and I've decided maybe this review will at least help someone else. In September 2021 a gravely serious illness befell my pet rats. I'm an experienced rat keeper and I knew right away it was something unusual, likely (sadly) brought in by recent accidental contact with other rats. They developed severe pneumonia that wasn't responding to standard care. Their symptoms perfectly matched Sendai Virus (a highly contagious and often fatal illness). I placed an emergency appointment at All Pets, where I had received good care before, and brought in my two sickest rats. After I was already there, I was told I would be charged for 2 emergency appointments. The vet barely looked at either rat & was cold and dismissive of my concerns, claiming this was just a common respiratory illness (mycoplasma, which virtually all pet rats carry). I was chastised for administering emergency standard treatment on my own... then prescribed duplicate medication (with dosage info for only 1 rat) & told to continue with a less aggressive form of treatment than I'd already been doing. Which I had already done, and which already hadn't worked. I requested a test for Sendai. I requested antibiotic injections, oxygen therapy, or anything to boost their chances of survival. I was refused. The vet didn't seem to care at all. The visit took about 20 minutes. To add insult to injury, I was charged almost $500 for this visit. Both rats died a few days later despite my round the clock care. I took one of the remaining rats - also dying - to another emergency vet. Despite offering all the treatments All Pets refused, they were unable to save him, but they were horrified when I told him of the treatment my rats had received at All Pets. The vet said this was the worst rodent illness she'd seen in 20 years of working with rats and couldn't believe anyone could mistake it for mycoplasma. She felt the care I'd been offering before visiting All Pets was BETTER than what they had recommended. My little friend's body was sent out for testing, and - lo and behold - he had Sendai Virus. All Pets may not have been able to save my rats due to their severe illness, but there was no reason to gaslight me & ignore my concerns. There was no reason to price gouge me for nonexistent care. I left All Pets feeling like my family was completely alone, with no added tools to comfort or help my tiny friends. I have since started seeing another vet who takes the time to listen to me, respects my knowledge of my own pets, and actually seems to love working with my rat family.

Yikes. Service has gone downhill majorly and cost has gone up. The renowned staff that made this place incredible all left, and patients weren't notified. The exam rooms were water damaged, filthy and stripped for parts on my visit. When presented with the estimated cost, a bunch of items were tacked on which weren't discussed with me. The vet that finally saw my dog after a 1hr 20min wait (beyond our appointment time) then fed my dog a handful of marshmallows without asking me, like what the heck? Absolutely absurd conduct and not okay. A vet of all people should check if it's ok to feed someone's dog something. Bizarre, expensive, slow, and genuinely not the standard of care this place used to uphold. After 5 years of taking my pup here, we won't be back.

I recently had to bring my 17-year old cat in for end-of-life service. It was a devastating time for my partner and I, and VCA staff members were highly attentive, sensitive, and nurturing from the first call to the last moments. They gave us all the information we needed, gave us space and options to think about what we wanted to do to help our furry family member, and were able to provide emergency care on short notice. I will plan on bringing all my future pets to them! Their prices are reasonable as well. Thank you VCA!

“Hello, I called the hospital last Wednesday to make an appointment for my dog. The receptionist had to tell me that all the doctors were leaving at the end of the week for another hospital in SF and there would be no one to see my dog. That they were trying to find replacement staff but it wasn’t looking good. Having to find out this way that my veterinarian (Dr. Gilbert) has left - no email, no phone call (still) and I have a dental cleaning I have been waiting 6 months for, and have been paying in to a plan for - is unacceptable.”

They're not taking new clients, until December! (Too few vets, & too many dogs in the city) I called today. They were very helpful for suggestions on how to treat my dog, tho. And also suggested going out of SF to find a vet. I will definitely keep them in mind, for the future!

Dr Elizabeth Gilbert, front desk ladies and the vet assistants were AMAZING!! They thankfully gave me a last minute appointment to treat my sick guinea pig. They were friendly, professional and honest. My piggy is ALIVE & HEALTHY thanks to Dr Gilbert and her friendly/helpful team. I am so grateful to and blessed I found them!!!

The staff at All Pets is amazing! I recently got a puppy and I really cannot say enough about how helpful they've all been. Due to Covid it was slightly difficult to find a general practitioner that was taking new patients. Fortunately they've worked out a process where you wait in your car while they take your pet in and do the exam. All of the staff was very helpful and understanding with my questions. Dr Gilbert spent almost 40 mins going over questions and tips. She even text me on a Sat morning to give me test results. We've found our vet.

I am proud, very protective, obsessive bunny mommy and over the 10 years I have lived in SF, the professional, incredible, kind, loving, amazing staff of All Pets have made every single appt with my bunnies, even in my saddest moments of losing one of my fur babies, the absolute best. Their compassion, connection and love is beyond compare. If you are seeking the best care for your furry or feathered friend, All Pets Hospital is most amazing place for all the types of care and every type of animal friend. A special note of gratitude to Dr. Barr and Olivia who have been unendingly there for me & my buns over the years and have made my experience absolutely beautiful in every way! THANK YOU!

Staff is sweet and loves animals. The walls of the exam room are very thin so if you have a nervous animal make sure to comfort them, the sounds of other animals can get loud. The vet is very knowledgeable about rabbits, which can be hard to find. Google can be weird about walking directions- be careful!

We love Dr. Gilbert and all the staff here! Our puppy has had quite a few ongoing health issues since we got her and they’ve taken such great care of her. They are always kind, responsive, helpful, and talk through all your concerns without making you feel rushed. I also appreciate that they follow up the next day after they see her to make sure she’s doing ok. Would highly recommend if you’re looking for a vet.

This review is for Dr. Elizabeth Gilbert - she's so fantastic! My cat was recently diagnosed with HCM and Dr. Gilbert was super helpful in explaining what that means and what the next steps are. We needed to see a cardiologist next, but I could not get an appointment until 2-3 months later and Dr. Gilbert offered to help me with any referrals or talk to any of the cardiologists I had called to see if we could get a sooner appointment since the results of his bloodwork were pretty alarming. She reached out to all the places I had called and was able to find me a cancellation within the next week or so with a great cardiologist and I was able to snag the appointment! She's so helpful, communicative/responsive, and knowledgeable and I really felt like she went above and beyond to provide great care to me and my cat.

This place is totally gone downhill the receptionists are rude, the place is filthy, and it only has interim veterinarians. If you love your animals I recommending not taking them here.

Was able to see my dog earlier then his scheduled appt. Very happy about that. Helpful staff. Good vets.

Extraordinary hospital for pets. Excellent customer service and a very dedicated care for our pets!🐕 Number # 1......

All Pets has been my veterinary clinic for 25 years now. Never an issue have always taken excellent care of my girls. Other than getting their temperature taken my cats have always enjoyed their visits there. Dr Alix Hermann is the best and has always made us all feel part of a family not just doctor patient.

We love our vet, Dr. Elizabeth Gilbert, even though we've never met in person, only over the phone. So 5 stars for her, but 3 stars for how long it takes to get through for phone consultation or making an appointment. So many pets, I guess. Averages out to 4 stars as we feel like our pup is getting decent care, even if it takes a while...

I called first thing in the morning as my pet was sick and needed to see a vet ASAP. I was able to get an early slot over the phone after someone else cancelled. Dr Gilbert took time to read our dog’s medical history ( you’ll be surprised how many doctors skip this) and checked olive very thoroughly and gently. Staff were friendly and fast. I received the meds quickly too. Cost of meds were pretty standard for SF prices.

The people here are incredibly nice, but their failure to communicate with their clients is unforgivable. I’ve been coming here for years, but I’ve had enough. My dog went in for surgery earlier this month expecting the same vet we’ve been going to, but when I dropped my dog off they told me it was going to be a different vet I’d never met, because my vet was sick. Their response: “no one called you to let you know? So weird!!!!!” That easily could’ve been a one-time fluke, but it was merely the cherry on top: Additionally... 1. No appointment confirmations via email or phone. (This is a recurring issue) 2. No call the day before surgery to remind pet owners about do’s and don’ts (Vet had mentioned this is a routine practice. It’s not) 3. Pre-surgery I signed paperwork asking to be emailed copies of surgery materials (radiographs taken while my dog was under anesthesia). Never received. There are a few other things that happened, but are more specific to my dog’s situation. Again, these people are so nice, but they don’t have it together. Going to find a new vet from here forward. Hopefully my case is the exception and not the norm.

It's always been a pleasant visit whenever my pet bird needed to be care for. The staff and veterinarians are professional.

The ladies behind the front desk were personable and very courteous. The nurse and doctor were very professional and took care of my cat very quickly and efficiently (she wasn’t happy about being there , so the fact that they made the visit very quick was very helpful)

$550 for a chest X-ray. Simon Med charges $80 for a human chest X-ray with no insurance. Criminal.

It seems like there is only one vet here and she is clearly over worked and I feel great sympathy for her so its the corporate leadership that I am going to complain about. I have been here for over 1.5 hrs for my appointment and the cost is astronomical. I have to skip some of my dogs treatment because the estimate is insanely high. Thousands of dollars! I miss the old All Pets Hospital that I have been going to for probably 10 years.