2/5 Patrick W. 1 year ago on Google
I
used
to
be
a
frequent
guest
at
the
W
SF
back
when
it
was
Starwood
but
had
not
visited
since
Marriott
took
over
the
W
Brand.
I
did
try
and
stay
last
year
but
before
arriving
I
read
that
the
restaurant
was
closed
and
I
asked
the
hotel
what
they
were
doing
as
an
alternative,
but
they
had
absolutely
nothing
for
Platinum
Breakfast
(other
than
1k
points
per
stay
which
is
a
HUGE
downgrade),
so
I
opted
for
another
hotel.
I
had
high
expectations
for
this
stay
as
I
had
previously
loved
this
hotel,
but
as
a
frequent
traveler
in
Marriott
brands
(and
staying
at
W
Brands
lately),
I
knew
service
levels
were
still
suffering
post
pandemic.
Unfortunately,
it
started
low
right
from
the
beginning.
I
had
confirmed
a
Studio
Suite
in
advance.
When
I
arrived,
I
was
given
a
corner
room
that
almost
seemed
smaller
than
standard
rooms
(Room
2109).
I
inquired
about
upgrades
to
larger
rooms,
and
I
was
told
no,
because
it
was
a
busy
weekend,
and
nothing
would
be
available.
I
checked
on
the
app
and
saw
that
every
room
type
was
available
for
the
length
of
my
stay
and
beyond.
I
was
basically
DOWNGRADED.
Once
settling
into
the
room,
then
I
realized
the
major
issues.
Smaller
rooms
should
be
easier
to
clean,
right?
Well,
this
one
not
only
had
carpet
stains,
but
I
quickly
found
out
that
the
"Marriott
Commitment
to
Clean"
was
actually
a
Commitment
to
Ignore.
Not
only
were
their
stains
on
the
carpet
and
dust
and
dirt
in
the
windowsills,
I
found
a
previous
guest's
room
keys
sitting
on
the
counter.
Obviously,
the
room
was
just
"re-set"
and
not
inspected
or
cleaned
at
all.
I
guess
the
promised
sanitizing
was
out
of
the
question.
We
then
went
to
get
some
ice
and
noticed
that
the
ice
bucket
was
half
filled
with
standing
water.
It
was
disgusting!
Thats
not
the
worst
part,
I
then
found
a
pair
of
women's
"play-style"
lingerie
slightly
soiled
sitting
on
the
floor
by
the
sofa.
I
mentioned
the
cleanliness
issues
to
the
Front
Desk,
but
the
representative
simply
stared
at
me
and
then
asked
if
there
was
anything
else
I
needed?
I
should
have
been
a
bit
more
insistent
that
they
take
it
down,
but
I
was
so
shocked
I
did
not.
The
room
setup,
although
smaller
than
what
I
wanted
and
pre-confirmed,
was
also
not
great.
There
is
no
storage
at
all
other
than
the
closet.
There
are
no
drawers
at
all
or
other
places
to
keep
clothes
or
anything
else.
If
you
have
two
suitcases,
you
are
going
to
have
to
keep
them
out
as
there
is
no
place
to
put
them
in
the
closet.
Other
than
the
Front
Desk
and
Room
Condition,
we
had
a
nice
stay,
although
the
Room
is
really
what
we
paid
for.
The
rest
of
the
staff
we
interacted
with
were
friendly
and
helpful.
The
breakfast
staff
were
great,
and
the
food
was
amazing!
Kudos
for
them
for
sure!
Actually,
the
only
place
I
was
every
recognized
or
thanked
for
being
a
Marriott
Elite
was
from
the
hostess
at
Breakfast.
The
bellhop
was
also
quite
nice
and
helpful
when
we
checked-out
and
needed
to
store
luggage
for
a
bit.
This
is
not
the
W
San
Francisco
it
used
to
be,
and
it
is
clear
they
are
struggling
in
the
important
areas
yet
seem
to
be
able
to
excel
in
the
softer
areas
of
the
experience.
I
hope
they
are
able
to
fix
these
issues,
as
I
love
the
W
Brand.
1 person found this review helpful đź‘Ť