What we liked: -Room was ready when we arrived, before check in time. -The style of the hotel in general was very pretty -They provide a shuttle service that takes you up to 30mile distance -Breakfast and room service was good What we didn’t like: -Location. Although SF is now full of homeless people there are better areas than this one. After 6pm the area gets very dangerous. We had to take a taxi 3 blocks away from the hotel. -Staff doesn’t seem to care about your difficulties. -Lacking of lights in the bathroom. Specially in the shower, difficult to even see. We wouldn’t book again in this hotel.

Unfortunately we didn’t have a great experience here. We checked in at 5pm and the room wasn’t ready. They couldn’t give us a time nor did they offer any refreshment options. Charmaine’s the roof top bar is cool & trendy but it is a real faff to get to and they are very uptight with seating & timings. Don’t be fooled by the cool rooftop. Rooms are basic but we did have a comfortable bed. The main reason for the x2 stars is the location. Tenderloin is terrible for homeless and this hotel is situated in the heart of their meeting point. The days/nights we stayed there, there were over 100 homeless people grouped by the hotel entrance. I felt really unsafe leaving the hotel. You will see LOADS of Urban Alchemy people trying to help support the homeless but sadly it isn’t enough. We both agreed that we would never stay here again.

A beautiful hotel to stay in but not a very good location. While the style was on point and the beds comfortable, there were police outside of the building every night and trash and homeless everywhere. I know this isn't really in their control and it reflects a much larger, city-wide problem, but still. To pay to much to stay here and have this around you is pretty disappointing. They offer a complimentary car to help with the fact that it doesn't feel safe to walk down the street but it's on a first come first serve basis, so you can end up waiting a while. The staff were very friendly but that doesn't help much when you are being so overcharged. The restaurants seem nice but the menus are actually pretty limited and the free coffee in the morning was terrible. The experience of the rooftop was especially sad, $200 for 2 fish tacos, 1 plate of tiny meatballs, and 3 cocktails!!!!! All to sit at tiny seats with totally impossible tables to try and eat anything and a huge group of drunk and screaming people next to us. It was a pretty bad experience. The images online are what you get in the room etc but it pretty much ends there.

just had the royal afternoon tea. to say the service was exceptional would be an understatement. the sandwiches were delightful and the treats were great, too! the only thing i would change would be the when the food was brought to us. the sandwiches and and desserts were served separately—which was a little strange as they are generally served together and that is what i prefer. regardless, the ambience was so peaceful and quiet. really, really wonderful. definitely will be back!

Proper is well proper. With its roof top dining and cocktail hours. To the line always gathering for entrance. Proper is a far cry from the neighborhood surrounding it. It’s swanky spend $20 on a drink kinda place. It felt good dressing up for a night on the town. Just don’t detour a half block up to Civic Center: you just might get robbed.

Hotel and staff were wonderful. The rooftop bar is a great place to have drinks at night to see the city lit up. The room and the decor were super nice for a small room. The huge huge drawback is the hundreds of homeless that congregate outside. My guess is COVID made it much worse. While no one bothers you while you are walking around, it seems at least 60% of the stores and restaurants in the vicinity were closed. The hotel restaurant was good but super pricey. $30 for breakfast per person for eggs is nuts.

AVOID THIS HOTEL FOR ALL EVENT PLANNING!! Tried to work with them to plan a surprise wedding engagement and it was hands down the worst customer service experience of my life, resulting in a complete abandonment of my plan. A few “highlights” of this experience: -I called their event coordinator/manager 28 times over the course of a number of weeks and not only did no one ever answer, but my calls were never returned. -I spoke to multiple concierges, front desk staff, even a restaurant manager for their rooftop bar/lounge, all of whom promised to pass my requests for a call-back on, still no return call. -I tried using the online contact option as well as email and it was only then that someone named Erika got back to me, although this still took a substantial period of time. -And even then, we set up a time to chat and…no call nor any follow up. Just unreal considering the occasion and potential benefit to the hotel, and it resulted in me having to completely change my original plans. This ridiculous experience unfolded over 6 weeks in the fall and I’ve yet to hear from the hotel in terms of any sort of follow-up or apology. Bottom line - don't put yourself through the hours of pain and frustration and look at other options. I ended up working with a boutique hotel (Hotel G) nearby in SF which went above and beyond, and the proposal ended up being more perfect than I could have imagined. They’ve got a customer for life.

The decor, layout of the hotel and our suite was uniquely designed and very cool. The first thing I noticed was you have to get buzzed into the hotel in order to get in. Didn't think much of this until later... The reception area had a bunch of cool art work and I really liked how they had a coffee bar set up in the lobby area. I'm a nerd for stationary and noticed their room keys immediately. Not that this detail was going to make or break our stay but I appreciated the nice thick card stock envelope the room key as in. We rented the suite on the top floor with the corner view. The suite itself was also eccentrically designed and I loved how everything wasn't matchy matchy but still looked really good when they were placed altogether. It was also a nice touch they had pencil-yes pencil in the rooms instead of regular pens. Although the hotel and the area may be historical, the only drawback was the area outside of the hotel. As a petite female, I did not feel comfortable walking around by myself. The only time I was ever outside, I made sure my husband was going with me. Not that this was the hotel's fault, it would have been nice to maybe get a heads up as an out of towner who did not know the area very well. There were a lot of druggies and homeless people sleeping on the streets. It made more sense after we noticed this why guests had to be buzzed into the hotel. Hotel itself is beautiful but I probably would not rent a room here if I was staying here by myself.

The Proper is lovely, and the service was excellent, but the location is not to be desired. I have to give three stars simply on location, if it were for only the hotel, I'd give five. Our room was small but clean, the price was fair as it was midweek, and the dining was priced rather high, but worth it not to have to Uber or walk to a restaurant/lounge. We did enjoy Charmaine's Rooftop, it was very nice and comfortable. Walking down the street was a scary, very poorly managed part of San Francisco. We have stayed in the city multiple times, and have felt safe, this location was out of our comfort zone. Whatever you do, don't get up early and try to find a Starbucks while your husband sleeps in, trust me! Sad, because the hotel is great, it's just in a rough location.

Very lovely hotel in San Francisco. The staff was very welcoming and friendly and the rooms were beautiful and I slept very well and had everything I needed. The building itself is very beautiful and it is kept very clean. I visited here as a solo female traveler and overall felt safe. I was cautious to not be out too late nor too early as the area did tend to get a bit sketchier during the later hours. However, in spite of this, I felt safe walking all the way down to the ferry building and around the area. I have nothing but good things to say about this hotel and my experience.

Fantastic room, lobby, roof top bar and restaurants. Service was next level! Location great for shopping and CBD, with all large cities, was a problem with homelessness but harmless and hotel staff keep you safe in and out of transport, the hotel car and driver was an added bonus and nearly always available

Our room was beautiful and comfortable. Nice staff. However, when we went to the bar for drinks we were sat by the staff and then not given any service for approximately 30 minutes. After we finally ordered we waited another 30 minutes for our drinks. I asked for our bill because we had a show and after it didn’t come for 20 minutes I had to find an employee to help us. We were then overcharged but I had no time to fight it bc we were going to be late. So, nice rooms but avoid the bar/restaurant.

We came here to celebrate our wedding and everything was perfect. We were welcome by the staff, and everyone is extremely friendly. We loved the eclectic decor, the quality of the food and drinks, the cleanliness of everything. Our photos are stunning, our guests happy. The only downsides are the parking situation (most people don't want to pay this much for valet), and the neighborhood is definitely not great. But it was walking distance from city hall, and we even got a ride there. We will recommend the place to anyone as a lovely downtown oasis that will meet all your needs... and recommend that people stay in the hotel. :)

Wonderful space to host a corporate event and happy hour! The Proper Hotel team was so helpful throughout the planning process and on the event day. Would definitely recommend working with them and the Charmaine's Rooftop team.

Fantastic hotel with great service & comfy beds. As others have mentioned, the surrounding neighborhood has gotten rougher since COVID, but everything the hotel can control they’ve done well. Have already recommended to a few friends - we’ll definitely come back.

Stopped in for one night on our way to Napa. The area outside hotel was not the best, But the hotel staff made up for it. 100percent excellent service from everyone on site. Hotel is super clean. Roof top was awesome plenty of fire pits to keep warm. La-bande restaurant on site had excellent service and food. Gym was super clean. Restaurant/hotel food was amazing. We heard the city is working on cleaning up the streets. I would stay again.

The area around the hotel feels like a scene from the walking dead. There's a methadone clinic around the corner, and at night there were 200+ homeless people gathered across the street. So sad and shocking to see the devastation caused by the drug epidemic. Although the hotel itself is beautiful, I didn't feel safe staying here and wouldn't stay here again.

Their staff carried such great energy and always pleasant and helpful. The ambiance of the hotel main floor, restaurants and floors were amazing, filled with all sorts of art and decor that made everything pop. I've never been to an hotel where I admired their art or was comfortable enough to sit in the lobby and have coffee with conversation. KaLani (hopefully I spelled this correctly) you are an all-star, thank you for adding to our cool stay.

Everything about the staff the and hotel itself was phenomenal; however, I have a hard time recommending this property purely based on the location. I arrived fairly late the first night from the train and walked through some very sketchy scenes. There were more than 100 people congregated between the BART stop and the hotel with only one police officer on patrol. We spent a small fortune in Uber costs just getting in and out of the neighborhood during the stay. For that reason, it more or less defeats the convenience of staying in the city. The hotel itself is beautifully curated, the restaurants and amenities are top-notch, the staff is personable and helpful; I just hesitate to recommend it purely based on location.

This hotel has some of the best service I have received, comparable to the Ritz! When I arrived I was promptly greeted with some deliciously refreshing champagne and was warmly greeted. The rooms are beautifully decorated and have incredible Aesop shampoo/conditioner/wash. The restaurants on site are delicious and equally detailed service. Five star service all around! My only disappointment is that the area of town is a little rough, definitely not somewhere you can walk alone at night. The hotel has car service so not a huge issue but for solo female travelers just something to be aware of! Overall, definitely 100% stay there again!

I could not say enough positives about EVERYTHING with regard to The Proper. Super fun, funky, elegant décor. Staff top to bottom were awesome. It's in a rough neighborhood but felt totally safe and it is so convenient to the Ballet. Loved our stay!

This was my first time staying at the hotel. This property was recently renovated and a unique space. The property itself was very cool. They did a great job with the renovation of the restaurant and lounge area. The room we stayed in was also cool and decorated in an eclectic style. I rarely like box cut hotels like Hilton or Marriott but want a first class property and this fit the bill. I didn't get to try it on this trip but would like to go back and check out the hotel restaurant. What I didn't like was the location itself is a little sketchy. This is very close to the tenderloin and you could see remnants of it all around. To be fair, it was raining when I stayed and I was not able to do much walking around. If I had a little bit more time and was able to do some exploring I may have found some gems but not on this trip. The other negative was The limited choice of parking. They do have valet but it cost $80, a little steep even for San Francisco. That's the only option there is no self park or a separate parking garage close by. And if there is a separate garage I wouldn't have felt safe walking from it to the hotel. If I have to go to San Francisco again and not worry about walking anywhere, this is definitely at the top of my list.

We absolutely loved our stay at The San Francisco Proper. This is so much more than just a hotel, the design is amazing and has you feeling as though you are staying in a well designed museum. We spent a majority of or time lounging in the lobby and appreciating the artwork and architecture of the building. The restaurants onsite also receive 5-stars.

We came for Sunday brunch at the hotel's small but enjoyable restaurant. The buffet food was very good: the avacado and salmon toast is a highlight, as is the poached eggs with tomato sauce. It's not cheap, but is certainly refined. The restaurant area is well decorated and makes good use of the space. Downsides included somewhat slow service and the location, which is still one of the rougher areas of San Francisco.

This is a gorgeous boutique hotel that goes above and beyond in service. We were greeted with a welcome beverage, and as a titanium member we were upgraded and received early check in. While there is no breakfast credit, they do have complimentary coffee/tea each morning and they supply nespresso and filtered water for the room. They knew it was our anniversary and gave us a special gift (sparkling wine and fruit plate) along with a handwritten card. We were blown away by all the small touches. The only negative is the neighborhood, but the hotel car takes you within 3 miles and since the hotel is so beautiful we spent a lot of time enjoying indoors.

We stayed for 5 nights this summer and the hotel was incredible — the building is gorgeous, the rooms are decorated beautifully, and the staff all work hard to make sure you’re comfortable and well taken care of. I was a little concerned about how well our 3 boys — ages 7–11 — would be received by the “fancy” hotel but everyone was so kind and accommodating, even setting up adjoining rooms and doing little things like clearing out the minibar so we didn’t have to worry about the boys getting into it. Always genuine smiles, if I wasn’t going to stay here I’d want to work here because the staff seemed so thoughtful, smart, and easy to get along with. Thanks for a great stay!

Super nice staff, great service, great decor, quiet, love the rooms! But the area is rough! thanks to the hotel who provides rides up to 3 miles radius, just be aware, don’t plan on wondering around. The bar restaurant has delicious choices.

I spent three nights this week at San Francisco Proper. It was my fourth time back in the last year. I’ve been traveling to San Francisco for over 25 years and have stayed at wonderful hotels in that time but this one is my favorite. The lobby is inviting and uniquely decorated. The food at Villon is superb and the staff is knowledgeable, attentive and pleasant. I especially want to call attention to wait staff Lynette and Steven along with bartenders Aaron and Reggie and Katrina at the front desk who all provided exceptional service. I hope you enjoy your stay as much as I do!

Fantastic Hotel and staff are amazing. The restoration of the building is beautiful and the rooftop deck restaurant /lounge is breathtaking. The area around the hotel is a little rough but they have a car that can drop you or cable cars right out front. Because of a different affiliation with Marriott , Platinum members do not get breakfast provided and valet parking is $80 but its still well worth staying.

Beautiful hotel, wonderful food an amenities. If you aren't familiar with the neighborhood it an be a little unsettling, but the staff does their best to offset this fear. The house car is a nice amenity, but the staff is often busy and it takes much longer than 5 minutes for them to respond to let you know whether or not transportation is available. In room dining is wonderful an the roof top deck and fire pits are great. I left items in the room safe and am still working through how to retrieve them, but am optimistic everything will work out. The items were left on a holiday weekend so I'm assuming that when staff is back working full time they will reach out to coordinate mailing my misplaced items. If you are looking for a hotel where you can walk everywhere, this is not the place, but if you don't mind using transportation and enjoy the amenities the hotel has to offer it's very lovely.

Lovely place to stay centrally in San Francisco. The hotel is very nice and the "House Car" service is awesome and, in my opinion, worth it. I would be careful about walking about too early in the morning or after dark at night because it's not in the best area. Your best bet is to take the "House Car" if you want to sight see in the city. I stayed here when getting married at the San Francisco City Hall and it was great for that purpose as it's a 6 minute walk to the City Hall or a 5 minute "House Car" ride. The staff were all very nice, efficient, and accommodating! They also had no issue with storing our 8 inch round cake for us in their freezer/refrigerator and also followed the baker's recommendation of moving the cake out of the freezer and into the fridge 4 hours before serving. Charmaine's is a very nice roof top and limits the amount of people who are up there (they only allow as many people as there are available seats), so it never feels too crowded. If you want to go there for dinner before 8pm, you should definitely reserve in advance. Food and drinks are on the pricey side, but they were good!! All in all, I would stay here again if I wanted to do another staycation in the city for a weekend!

New place in SF with a great rooftop bar. The triangle corner suite is nice and spacious. I wish there were more food options within walking distance, but it'll take some time since the area just started being developed. Getting back to the bar. They have a view of the city and the bay and an attractive cocktail menu—a perfect spot for one of those warm nights that San Francisco has in July or October. By the way, make sure to make a reservation, especially on the weekend.