I just checked in and out in a few... Absolutely disgusting. I have photos and videos of all the bedbugs crawling all over the pillow and sheets... Gross gross gross. Old and new blood stains in the bedsheets. I never felt so disappointed and frustrated. And it's not a cheap place at all considering I paid for a private room with a private bathroom more than $120 per night! I had to argue to get a full refund immediately. Please do not do this to yourself.

I have stayed here more than once and would stay here again. It's exactly what you pay for. The rooms are spacious and it's in a great location, yes there are homeless but it's a city what would you expect. I never felt threatened. It's a great spot especially if your just going there to sleep. It's in a really central location right next to bart bus stops and trolley. It's always open and available also the building is a really cool Victorian, I would 100% recommend. Hopefully will be staying there soon.

Nice rooms, friendly staff. Would not book again. But no elevator, so we had to carry the suitcases to the third floor 😅 (normally not really a big issue but we were making a 3 month road trip so you can imagine the suitcases being a bit heavy and all) Apparently the hotel is in the Tenderloin neighborhood. I had no idea when I booked this but this is not the neighborhood for tourists... Do yourself a favor and do a quick Google search about the good and bad neighborhoods before you book a hotel 😂 In the end we had no trouble with it, as long as you just walk straight to Union Square (2 minutes) and not the other way because that actually was scary! Also loud music at night and a lot of people shouting but that was part of the Tenderloin problem not the hotel. In the end we had a nice stay but I would book something else next time.

Similar to other reviews, I wished that I did more thorough research before booking. Elite Inn is located at Turk Street which is within the tenderloin hood that as researched, is the “containment zone” for the homeless in San Fran. Right outside Elite Inn are public portable restrooms that the homeless go to wash up. There were homeless people down the streets using and dealing drugs, as well as defacating in public. I was hypervigilant throughout the trip which made me feel unsafe. While I wish that more resources are available for the homeless, Elite Inn is not what you are looking for if you hope for a restful holiday. Generally, the homeless are more preoccupied with themselves and would not bother you even if they are shouting in the streets. Nonetheless, if you can afford to pay more, please just look for somewhere else. The room is also definitely darker than what the pictures show online. The bathrooms are shared with others, which is what you can expect at hostel stays for the same prices so you really pay for what you get. There is a microwave and refrigerator but no hot water.

My room and bed was infested with bed bugs that left multiple bites on my arms and legs. I took photos of the bugs which were fully adult size (1/4"). Showed to proprietors who only said basically, "We have lots of guests coming in and out and can't control these things." I'd expect more than a shrug from someone concerned about their guests and business, but that was the response. I wouldn't recommend anyone stay here, ever. The included photos are from the second day of my stay when I saw the bugs in broad daylight before I left.

the location is okay. it's close from places that you would want to go to in san francisco but on the other hand, it's in the tenderloin neighborhood so it may not be the safest place for you to stay at. the room is spacious and they provide you with soaps and shampoos. the service was okay - the lady at the lobby would answer my questions nicely but one time when i rang the bell more than once because i wasn't sure whether it was working, she outrageously ranted at me, telling me not to ring the bell for two or more times. after all, when you consider the price, it's a decent place for you to stay but if you aren't broke then you should look for hotels.

i counted close to 100 insect bites all over my body, arms and feet. i didn’t notice until i was on the plane ride home. no air conditioning. the fan they provided didn’t extend higher than the level of the bed, so the flow of air was BARELY making it fresh through out the room. the top bedsheet was smelled like cigarette. it was kinda hard to shower cause the shower head didn’t move or change setting

Value for Money. Located close to Powell metro station. Was staying in a room with private bathroom. Cleaning service is everyday. Toilet and shower was clean. There is no lift in the hotel and is located on 1st and 2nd floor of the building. You need to ring the bell next to the entry door on ground floor to get access to the hotel. The ring bell is white button next to the metal gate door at the entry. Wifi internet is included in price and works very well.

No private showers or restrooms in the room. You have to share the restroom and showers with other guest! They also never came to change the sheets, giving us clean towels or take out our trash so be prepared to be cleaning up on your vacation. When I asked the front lady where we were supposed to throw our trash she said outside the building. Not realistic at all if you have small children, giving there is only a shower and it’s not private. Bring shower shoes the shower was not very clean and there were other people’s hair stuck in the shower it was disgusting. Let’s just say dry shampoo was my best friend for our 5 day stay. Literally took in and out shower to wash off my face and body . I would also recommend bringing your own towels as well, we did.

The place is owned by a family, the father is nice but the daughter is very nosey and ease drops into our conversations when we pay for privacy. She knocked on our door numerous times complaining asking why we were using the sink when I was shaving getting ready for my day. Then she adds about the music that was being played off my (phone) while I was on Instagram. Honestly the walls are very thin to get her to complain that much. I'm very considerate and know better not to be loud, it's not like the sound level was playing off a speaker? My neighbor that was renting a room right next to me complained about the same thing as well amongst the owner being very nosey and was very disturbed. The TV doesn't even work, the bed is very dirty. When we payed for the room through hotel.com and got to the front desk the daughter told me that the payment didn't went through just so she can act like she has some authority, made me wait even though I was showing her the confirmation email right in front to her face. She does not do her job she didn't want to rent a room to my fiance and told her there were no rooms available when it said online that it was available, I had to book the room myself and she still gave me a hard time made me wait and made me walk to the atm down the street with all my luggage, mind you other hotels wouldn't do that to me. I wouldn't recommend coming here. Worst hotel in SF

There were at least 2 bed bugs in the room. We were transferred to another room but we found there also 2 bed bugs. We didn't search for them longer than 3 minites. The receptionist refused to refund money. Here is crazy.

The rudest most miserable agent ever greeted (or barked at) us as we came it (her name is Nikki P). This was a hotwire reservation, prepaid. I booked the room for a third party who did not have a credit card available. The hotel requires as $250 deposit (which is not disclosed on hotwire either prior to booking or after confirmation); they said it must be on the third party's card that matches the reservation name or in cash. They would not take my card, either ATM or Credit. From the moment we walked in we were treated with suspicion, were not looked at in the eye; the agent was dismissive bordering on hostile. I several times tried to have a calm conversation with her, to explain the circumstances, and each time after two words she interrupted and yelled; she refused to participate in a civil conversation. I called hotwire, they cancelled the reservation, and on our way out I attempted, again very calmly, to give feedback on the customer experience; again, she was dismissive, rude, and closed the window in my face. While I am irritated at the $250 policy and the lack of disclosure, I am much more upset at the way I was treated; as an annoyance, not as a human being. Even more interesting, while Nikki P was on the phone with hotwire (apparently to the hotwire agent she was not polite with them either), she put that agent on hold to check in two young ladies from France. Who's room was booked by a third party, who didn't have credit cards or cash, and she gave them no issue. I am a frequent travel and a professional. I don't expect much from a 1.5 star hotel in San Francisco. I do, however, expect to be treated with dignity and respect. This did not occur. Nikki P should be ashamed at the way she treats people. She way she interacted with another person was disgusting. Disgust is a strong word. I chose it carefully