1/5 Erika S. 1 year ago on Google
My
experience
at
this
hotel
has
been
very
disappointing,
I
checked
out
a
day
early.
The
reasoning
is:
-Service
was
very
poor.
We
asked
for
a
dog
bowl
twice
and
did
not
receive
it,
we
had
to
go
to
the
front
desk
to
finally
collect
it.
We
asked
for
hot
water
and
received
2
broken
kettles,
was
promised
a
working
one
which
never
arrived.
-when
we
arrived
to
our
room
there
were
dirty
tissues
in
the
bathroom
and
someone’s
old
bottle
of
wine
in
the
mini
fridge
-the
Wi-Fi
access
code
was
not
available,
the
front
desk
did
not
know
it
and
we
did
not
have
access
for
multiple
hours
while
they
tried
to
figure
out
what
was
going
on
-when
we
brought
this
all
to
the
attention
of
the
front
desk
host
on
duty
at
the
time
she
was
very
understanding
and
said
she
would
advocate
to
management
for
us
to
receive
a
refund
for
the
2nd
night
with
no
penalty
given
our
poor
experience
and
that
we
would
be
checking
out
early.
Upon
speaking
with
the
manager
today
there
was
no
apology
for
the
poor
experience
and
he
was
adamant
that
we
would
be
charged.
I
asked
for
the
name
of
the
GM
of
the
hotel
to
speak
further
and
I
was
told
I
would
not
be
able
to
receive
his
full
name
While
I
am
a
fan
of
other
viceroy
properties
this
has
been
a
very
disappointing
experience
due
to
many
different
issues
with
no
path
to
let
us
out
of
the
rest
of
our
stay.
I
will
be
sharing
my
experience
with
Viceroy
corporate
as
well.
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