1/5 Colleen G. 4 months ago on Google
We
booked
4
nights
at
the
Hotel
Del
Sol
but
left
after
one.
We
were
a
family
of
5
and
were
attracted
by
their
family
room
and
pictures
of
a
light
and
bright
room,
and
fun
courtyard
and
pool.
Unfortunately
when
we
arrived
everything
was
dark
in
the
courtyard
despite
having
a
fiteplace,
lights
and
warmers
by
the
pool.
We
had
to
ask
to
have
the
fireplace
lit
and
a
warmer
lit
so
swimming
would
be
possible.
The
fireplace
was
lit
and
we
enjoyed
a
glass
of
wind
outside
but
the
warmers
never
lit
so
the
kids
never
got
to
swim.
The
front
desk
person
was
unfriendly
about
having
to
come
help.
She
treated
us
as
an
inconvenience,
we
took
her
away
from
her
cell
phone
both
times
we
asked
for
help.
We
even
tried
to
help
ourselves
as
we
could
feel
how
inconvenient
we
were
but
were
told
"Guests
aren't
supposed
to
do
that".
In
addition
to
the
treatment
by
staff
the
hotel
does
not
provide
the
amenities
or
overall
feel
that
the
pictures
do.
The
courtyard
is
all
but
deserted
although
it
has
great
potential.
The
rooms
are
also
cramped
with
no
where
to
put
anything
or
unpack.
After
unpacking
our
family
of
5,
we
had
to
repack
and
transfer
to
another
hotel.
The
staff
person,
Tiffany,
very
reluctantly
allowed
us
a
late
check
out
so
that
we
could
wait
to
repack
everything
until
we
could
check
in
at
our
new
hotel.
She
had
told
my
husband
no
but
allowed
it
after
I
came
in
and
basically
begged.
No
smiles,
no
warmth
and
no
interest
in
assisting
us.
I
have
some
reality
based
pictures
that
I
will
try
to
post.
I
suggest
looking
at
the
traveler
photos
when
making
your
booking
decision
and
not
the
hotel's
photos.