2/5 Courtney O. 1 year ago on Google
It's
in
a
great
location,
the
hotel
is
very
close
to
shopping
and
public
transport
to
key
areas
like
fisherman's
wharf,
lombard
street
and
the
golden
gate
bridge.
That's
where
the
positives
end
for
us.
Firstly,
the
room
is
misadvertised.
Much
smaller
than
we
were
anticipating
-
they
must
advertise
the
"Queen
Suites"
which
are
slightly
bigger
and
leave
you
under
the
assumption
you've
got
ample
room.
But
with
4
suitcases
in
a
tiny
box,
we
were
struggling
for
space.
There's
also
NO
amenities
on
site
-
no
fridge,
microwave,
laundry.
And
the
bathroom
sink
is
located
beside
the
bed.
On
a
side
note
-
if
you
want
to
do
laundry
they'll
send
you
over
a
street
to
their
sister
hotel,
The
Bartlett.
Secondly,
we
experienced
extremely
poor
customer
service
whilst
we
stayed
here.
When
I
was
5
minutes
into
my
first
shower
of
our
stay,
I
was
preoccupied
washing
my
hair
and
my
husband
who
had
been
in
bed
on
his
phone,
yelled
out
that
water
was
starting
to
run
out
under
the
bathroom
door.
I
turned
off
the
water
and
looked
out,
it
turned
out
that
the
shower
didn't
retain
water
inside
and
was
running
out
from
the
bottom.
This
resulted
in
my
main
suitcase
getting
soaked
and
A
LOT
of
my
clothes
completely
soppy
and
soaked.
Keeping
in
mind
it's
autumn
and
without
any
laundry
services
on
site,
my
clothes
didn't
dry.
My
husband
went
downstairs
to
tell
the
front
desk
that
our
room
was
flooding
and
the
man
asked
what
did
that
mean
and
so
he
showed
him
a
photo
of
the
big
water
puddle
infront
of
the
bed
and
the
man
didn't
say
anything
and
started
typing
away.
My
husband
requested
a
room
change
and
the
man
wasn't
really
talking
to
him.
After
my
husband
made
mention
of
wanting
to
check
out,
he
handed
him
2
new
cards
so
we
could
move
rooms.
The
next
day
when
we
returned
the
2
old
cards
from
the
flooded
room,
there
was
still
NO
apology,
no
offer
to
comp
our
laundry
services
at
their
other
hotel
so
we
could
have
dry
clothes
and
no
mention
of
a
discount.
Extremely
disappointed,
I
wouldn't
recommend
staying
here
and
there
are
plenty
of
other
hotels
around
the
street
for
the
same
price.