I called a week before to order a joe to go order I was explicit - that I needed to pick up the coffee at 6:45am and reconfirmed it would be ready - when I got there today at 6:45am the coffee had not even been brewed - no I’m late to a community event . - this is not the first time - however it will be the last time I go to this location.

Every occasion I have visited this location it’s never been a good experience. The waits are long, food underwhelming and today was the last straw. I won’t be returning. I got an “almond croissant” and they basically gave me the one that should have been a give away item.

I find that the baristas here provide terrible service. I ordered ahead & another got their order first. Then they placed my order in the mobile order section on the side despite me being in front of them but other mobile order was at the regular pick up counter. I felt discriminated.

The worst one. They are soooo slow. Hot drinks are never hot enough and mobile orders are never in the right place.

Frappe tasted like soap and made me sick. The girl who rang me up and the girl who was baring kept giving me dirty looks. I'm never buying from this location again, and others shouldn't either.

This location has the slowest service of all the many Peet's stores I've visited, causing lines regularly. When I was able to finally order my 1 pound of coffee to be ground, it took way too long as the 2 employees seemed to prioritize other work. I asked if Peet's still gives a free cup for birthdays, as mine was the day before, and I mentioned I didn't receive the notification or add to my Peets acct. The server didn't respond at all. I'm going to switch to a local roasting that sells small batches.Peets has gotten bitter and/or bland, and customer support now outsourced to India only told me to keep waiting when it's already been 13 days for delivery of a pound of limited batch of beans from only a few miles away across a bridge! Peets was sold to a German Investment company that may explain its decline. The online discounts are no longer worth wondering when it will arrive. I bought other beens while waiting for Peets and am disputing the charge to my CC. Bye, bye, Peets!

Great Coffee, filthy, dirty, bathroom. Disgusting for a place that serves food and drinks.

Barista who took our order was nice but might have been high, he looked out of it. Our order never went through. After waiting for 45 minutes and asking multiple time to hear responses like “I’m working on it right now” we find out that our order isn’t even on the list. We had to leave because we were in a rush but a 45 min wait for coffee that you never get is unacceptable. No refund, no nothing.

Coffee perfect brewed only the lemon scone was not chewable ☺️

Order through the APP and just stop by and drink is ready. Once there was a glitch in the APP and made it up to me with a free beverage. Staff are always cheerful and friendly. If you don't order thru the App it can be time consuming, depending on the hour

Hit-or-miss. I mostly do order ahead for my drink and for the most part, I usually just come in and grab my order at the designated pick up area. Today, I ordered ahead as usual before I headed over. My drink wasn't ready when I came in so I waited until I noticed that people ordering in-store AFTER I came in were getting their orders already. I then asked one of the baristas to check on my order that I submitted about 20 mins ago. It appears that they didn't even see the order so I showed her the receipt on my Peet's app to confirm that it was the right store. She then finally made the drink and casually just placed it on the counter saying "Here you go" in an impolite way and turned around quickly. I thanked her anyway and left, just to realize it wasn't even the right kind of tea that she made me. From the time that I ordered, it took about 20 mins for an incorrect drink and it was as if I was an inconvenience to them. I have a lot of respect for baristas because I know how rude customers can be to them when they're just trying to go through a busy shift, but I think this could have been handled better - like a simple "sorry about that" would have made a huge difference.

Great place to study although it does get chilly but thats better than being out in the summer heat! The black tie is always consistent and great! Awesome staff with lots of seating in and out.

Got some whole beans...BIG BANG. Haven't had yet. With that I got a free medium roast...don't know what type 😞... with a splash of cream, to cool.

Used to be our favor place w my best friend, RIP my Little Timon 🐶

I usually go here and work in my laptop. Like any other Peet’s coffee, they have a good place and good food. It’s very convenient since Walgreens, grocery market, Krispy Kreme, Subway and others are nearby. It’s very convenient and safe. It’s very relaxing and when you look far away, you can see the mountains.

The website states the store opens at 5:00 am. When I visited this morning 3/1/22, the store sign stated it opens at 5:30 am. Since companies are on the internet and their hours are posted, employees need to make sure their posted hours are correct. Google emails company’s periodically to remind them. This is the age of social media so it’s each company’s responsibility to use social media correctly, which includes providing accurate information to the public.

Coffee was good, service was fast. The cheese danish and cinnamon roll I had seemed old already even though it was early still

This is by far my favorite Pete's location in the East Bay. I usually stop by early mornings on the weekdays and the morning shift crew are spot on. They always get your order right while working efficiently and greeting you with a smile! The regular patrons love this place as well! The employees know their orders by heart.