2/5 Jo N. 7 months ago on Google
Short
version:
DOUBLE
CHECK
FOR
TO-GO
TIPS
Staff
added
an
unauthorized
18%
tip
for
a
to
go
order.
Called
and
didn’t
get
a
call
back
the
next
day
as
promised.
I
had
to
physically
go
back
to
BStar
to
take
care
of
it.
No
management
present,
staff
was
able
to
provide
a
refund
but
excuse
was
they
‘pressed
the
wrong
button
for
tip’
after
my
card
had
been
swiped
and
SIGNED
with
total
amount.
———
On
8/29/23
we
placed
an
order
for
a
tea
leaf
salad,
fiery
basil
with
chicken,
and
miso
cod,
brown
rice,
and
coconut
rice
for
a
to-go
order.
The
total
came
out
to
74.54.
Two
days
(8/31/23)
later
I
called
BStar
to
inquire
why
my
cc
statement
had
92.03
charged.
They
said
they
would
contact
the
manager
and
call
me
the
following
day.
No
call
on
the
next
day
9/1
On
9/2/23,
I
walked
to
the
restaurant
and
to
take
care
of
it
and
asked
to
made
it
right.
I
asked
for
management
but
lady
at
the
front
she
said
she
can
help
me
out.
She
refunded
me
but
justified
it
by
how
the
staff
need
to
‘manually
punch
in
the
sales
and
may
have
accidentally
put
in
wrong
button.
I
dismissed
her
plea
as
there’s
no
excuse
for
this,
as
a
consumer
I
now
have
seconds
thoughts
when
adding
my
signature
for
to-go
orders.
(Do
I
cross
out
the
lines
for
the
non
service
tip?)
We’ve
been
regulars
with
dine
in
and
take
out
at
bstar
and
Burma
superstar
for
at
least
a
decade
now
and
this
has
really
tarnished
the
trust
and
integrity
for
this
organization.
I
almost
always
tip
at
least
20%,
even
with
subpar
service.
Adding
one’s
own
tip
warrants
this
google
review
and
shady
reputation
of
this
establishment’s
staff.
We
will
be
spending
our
money
elsewhere
on
clement
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