If you need an ER don’t come here - literally any other hospital in the city is better. They don’t have a lot of services I ended up having to go to UCSF the next day since there’s no woman services on site for ultrasounds. Plus, the nurses that were working were super uncaring and made me feel like I was wrong for asking questions about what medications, procedures, and next steps. They were more concerned with having time to laugh and be on their phones and any questions were met with annoyance. The only person that came to check in during the 4ish hours I was there was the doctor. She and the intake nurse were the only people there with a shred of empathy and warmth. In the end, the only thing of value was getting pain pills to help me get through until I could see another provider. Update: Never received a bill until the FINAL notice. I paid the bill and two days later got a message that I’m late and haven’t paid via text. When calling their payment team, I was told they need the receipt forwarded to them because they don’t have the record and I have to submit more forms for a zero balance statement. Not only was this hospital incompetent in their services but they also are incompetent in their billing departments. Worst healthcare experience I’ve ever had in my life. I will never go to any medial institution associated with Dignity Health.

The negative reviews you are seeing are an accurate reflection of how this hospital operates. I recently had the unfortunate experience of visiting St. Mary's Medical Center and I would strongly advise anyone to stay far away from this hospital. The emergency department was completely chaotic and disorganized. I found myself wondering if I was even still a patient as I waited for hours without any updates or attention from staff. One of the major issues at this hospital is the lack of charge or break nurses. As a result, the nurses on duty are often overworked and stressed out, which only makes the situation worse. The nurse to patient ratios have been alarmingly high, with as many as eight patients per nurse. This is well above the legal limit stated in California law, and it is clear that this is putting patients at risk. In August 2022, an article was published with the headline "Nurses at St. Mary's Medical Center say low staffing is jeopardizing patient care." Unfortunately, this has proven to be true and it is disappointing to see that nothing has been done to address this issue. Overall, I would highly recommend avoiding St. Mary's Medical Center at all costs. The lack of staffing and poor management is putting patients in danger, and it is not a place where you can expect to receive quality care. It is a shame that more is not being done to address these issues and improve the hospital's overall performance.

Went to the ER with an anaphylactic reaction due to tree nuts. Not a single staff member checked the severity of my throat, which was closing, even though I requested a nurse to at least look. Last time I had an allergic reaction, I was in another city and the nurses had debated on whether to put a breathing tube in me bc of the severity, so to not even have a single staff member at least look at my throat seems incredibly irresponsible.

As a healthcare professional for over forty years and a prior employee of CPMC/Sutter, as well as a massive stroke survivor with over years of hospital experience. I was pretty disappointed at what I saw yesterday visiting my 92-year old mom with a broken knee cap on the eighth floor. The bedsheets were wet due to a poorly inserted cath and when I notified the staff, the woman who came in was rude and grumpy. She literally just pulled everything off the bed and tossed them one by one, onto the already wet floor. There was no remote for calling the staff during emergency or turning lights/TV on and off. The ceiling fell off the waiting area so we had to relocate to the lower floor. My siblings avoided calling about her due to rudeness over the phone. The bedside cart with drinking water was pushed all the way to the other end of the room and unreachable. My mom's arms and hands, as well as her mind, are perfectly functional. I don't think a Covid surge could justify all of the low nursing staff quality.

Came here for a routine mammogram, ENDED UP IN COLLECTIONS!!!! St. Mary's was nearby and in network, so that's where I went. I received a standard exam, but was told I needed an additional sonogram bc of dense tissue (NOT unusual, 50% of women have it). On March 9, I received a bill for almost a hundred dollars, even though this is standard preventative care that should have been free. On April 8, I was told my payment was overdue. Calls back and forth to both insurance and St. Mary's have failed to resolve the issue. By May, I was in collections. The exam wasn't even complete until mid-march, so they must have sent the account to collections at the earliest possible opportunity. This is both cruel and grossly irresponsible, as it is not unusual for insurance to take three or even SIX months to finish reviewing a claim (the time period I've been informed my appeal will require). I have never heard of a medical facility siccing a collections agency on a patient so fast, nor without any good faith attempt to resolve the dispute. I now receive weekly collection calls which cause me great anxiety and distress. My credit rating (which was spotless before I made the mistake of coming here) has been ruined. Because I was foolish enough to trust St. Mary's I now have a black mark on my credit that will take months or possibly even years to clear up. Yes, I've filed an appeal with insurance and am pursuing legal options but my point is this should have never happened. Learn from my mistake friends - DO NOT COME HERE IF YOU CAN HELP IT

Impossible to schedule physical therapy appointment. I needed physical therapy 10 years ago, but i was never able to get on the phone with anyone and schedule it. I even told them over voicemail these are the times im available please just get me scheduled they never could. Fast forward to now im having the exact same problem with attempting to schedule physical therapy there. Don't wast your time with St Marys if you need physical therapy even if they are the most convenient location

My boyfriend's grandad was admitted here after a tragic stroke that left him in need of therapy to regain use of his legs and right arm. This medical center is calm and quiet. Also parking is free on nights and weekends which is a relief in SF. They make the rooms more of a comfortable stay. He will be released tomorrow after 36 days of constant treatment, so thank you for everything you have done to make him comfortable and get that smile back!

Unfortunately in the last year is been very sad to see the poor quality of dedication and customer care. My mom is 74 years old and she has been coming to the clinic for 15 years. She complains that her appointments got cancel few times, she doesn’t get the right help cuz she is Spanish speaking I mean before they used the blue phone for interpreting. Hope it gets better. Thank you.

The emergency room is a disgusting place. Here, instead of helping you, either they will harm your health and you will lose healthy parts of the body, or they will not provide any help simply by measuring the pressure and keeping in line for 5 hours. The bill for this will reach several thousand dollars. If you want to save your life and money, avoid this place, because people are bullied by slow staff and bash patients with long waits and lack of professionalism

First time visiting this facility and my experience was pleasant. Dr. Ryan Cudahy demonstrated a high level of understanding of what was going on with my hip pain and recommended some prescriptions. I’m looking forward completely healing to write part 2 of this review. Stay tuned!

I was a patient at St. Mary's a long time ago. I was really sick, and I spent most of December there that year. I was a student at University of San Francisco, so I was far from home. The doctors and staff went out of their way to make me comfortable, and I had a great holiday season despite being very sick in the hospital. I have always looked back on that period of time with fondness despite the inconvenience of dealing with my illness. They really did make me comfortable.

My wife had a procedure scheduled at 6:30am and we were instructed to check in at 6am which we did. The prep took no more than 15 min but then my wife was left on the bed rails for more than an hour. At 7:50am I questioned the nurses, and was told the procedure was supposed to start at 7:30am and that the doctor/physician hadn’t arrived yet. I underwent the same procedure at a nearby facility a few months back and the whole process was a lot smoother. Anesthesiologist called the day before to walk me through the procedure; two nurses helped me check in and get ready in 15 mins; procedure started right after; and I was released in about an hour from my arrival.

I arrived 40 minutes before my procedure (after being recommended to arrive 30 - 45 minutes early). But with long check-in and registration lines, few staff members to process intake, and numerous inefficiencies (e.g. computer systems crashing and having to be restarted 3+ times) the whole registration process took more than 50 minutes. I was then told (quite rudely) that I would miss my spot because I was late, even though this was not true. I had to explain the situation to at least 3 separate times to different staff members. They grudgingly slotted me in 2 hours after the initial appointment time. I hope this deeply disappointing experience, where staff blames patients for process inefficiencies, is the exception rather than the rule at St. Mary’s. Otherwise I would recommend everyone with an upcoming procedure here to consider other hospitals and facilities in the Bay Area.

Generally wonderful attentive staff, but I wish a few of the ER staff would have more patient empathy. I came in at 10:30pm on a Friday with abdominal pain. It was my first time walking into an ER in the U.S. During my tests, a woman asked me to sign several forms regarding my bill. The bill was quite large and I asked her to explain to me how the charges were adding up. She impatiently told me they couldn’t tell me and raised her voice at me when I asked her for clarification. This exchanged happened a few times throughout the night. The whole process made me feel like they were trying to sell me something rather than look out for my health. I had hoped that ER staff would have had more training being patient with patients. I wish they tried to understand more how the patient was feeling - they’re in pain, want to take care of their health, but also don’t want to be left with a $10k hospital bill that they cannot pay and will run them into long-term debt. Having someone yell at you on top of that is not professional. However, the nurses here were excellent. They were so kind, friendly, and made you feel comfortable at all time. They really knew how to deal with patients and how to treat them when they’re going through a difficult and confusing time. One of the nurses who treated me told me she was working on her off day because the hospital was so overwhelmed. It was clear the nurses and staff really cared about the well-being of the community. The residents were also very kind, caring, and informative. I would highly recommend Dr. Bailey, who was able to diagnose my abdominal pain and give me clear, actionable next steps.

Eric O'Brien in physical therapy is a miracle worker! I couldn't walk in February, now I'm able to do things I haven't been able to do in years with minimal to no pain.

I send all my love to you, Julia. Hope you are doing well. I thank you for being so lovely and kind to me during my stay. I'll remember your lavender shirt (that you stole from your partner) forever. Sincerely, Ali.

I have a MRI referral and I just want to schedule my appt. But this place never picks up their phone or return voice mails. How are patients expected to get care

I am experiencing with some difficulties. If I am asking to update a few medical specialists recommendations no one wants to do it. They refused. Research nurse told me: you can leave the clinic. Nurse, who took my blood pressure squeezed my hand very hard. I told her about it, but she ignored me. All night after this I spent with cold patch over my hand feeling pain and discomfort.

Horrible registration process. No matter what you’re doing, you must register at the same office. The wait times are horrible. Only two people doing registration for the entire medical center. I waited close to an hour just to get a quick “walk-in” procedure. Getting from registration to the different departments it’s like going through a maze. Very time consuming. Completely unnecessary. Allow at least 1-hour for registration. Another 30 to get lost around the building and going to different floors for each procedure. At least another 30 mins for parking. Ugh! Disappointed.

They were very rude last night & treated me like a second class citizen.. I came in because I had fallen & knocked myself out for about 45 minutes. They didn't even have a wristband on me & started having me sign documents & asking how I was going to pay for it. The only good thing I can say is that it's not as bad as St Francis

I was at their ER for severe pain in my stomach area. My hospital is UCSF but the ambulance brought me here bec UCSF is closed for.ambulances at that time. An hour after I had my first dosage, the pain came back and I was calling and trying to get the attention of the nurses who are a few feet from my room as I was in so much pain. Someone finally came in and out of frustration and sheer pain, I shouted at him saying I'm in a lot of pain ane have been calling for 30 minutes. I even called the landline twice and it still took them a long time to send someone. When this nurse returned to give me medicine, he was like, "Well your medicine is here, do ypu want me to give it to you or not?" He can see I'm in the middle of changing my clothes. His demeanor changed when I checked his name. I have never been treated so rudely in a hospital. Note that I didn't even want to be there in the first place. The ER wasn't as busy compared to UCSF. I saw four nurses at the nursing station earlier just chit-chatting so I know someone is available. The attending doctor came to me and I gave her the feedback. Hopefully the behavior improves. On my way out, none of the nurses even bothered to ask if I know my way out. At UCSF, EVERYONE is pleasant no matter how busy they are, even at ER. All of my visits at UCSF for a year during my cancer treatment, and my visits to the ER last July,.everyone is pleasant and empathetic. I was at St Mary's for barely three hours and it was my worst hospital experience. I checked out of St. Mary's and I'm now in UCSF, my hospital. Btw the nurse's name is Nicky, and I'm intentionally omitting his last name. #StMary'smedicalcenter #UCSF

Never enough to say thank you to St. Mary’s Medical Center. The Best Doctors and Nurses team supported my parents when they in suffered illness at moment. God blessed you St’Mary Medical Center Million thank you to all of you ! 🙏🙏🙏❤️❤️❤️

Came through for sepsis/kidney stone blockage. Amazing ER and acute care! Kudos to Dr. Ko, Dr. Jin and Dr. Jalife Bucay especially. Incredibly kind and compassionate staff. Warm blankets everywhere! Definitley won my trust for future emergencies (and I pretty picky about hospital care if you've seen my other reviews) Kept my socks to remember my stay.

This facility does not show concern for seniors, especially if they are dying. They will call the police if your family are trying to comfort a family member when they are dying. One nurse in particular was Beyond Rude. Not sure what her problem is. I wonder why she works there if she is not happy with her job? I would NEVER recommend this facility to Anyone. The Ordacity to call the Police and deny a priest from praying over a sick patient that’s Dying. The head nurse this evening is the one that chose to call the police and kick out a visiting family member. There are continuous issues with this head nurse that seems to be a miserable person.

Went to the ER and received absolutely zero treatment, told my injury was minor and needs nothing. Few days later got stuck with 2800 dollar bill, are you kidding me? With this kind of predatory pricing it’s funny they are called dignity health. There is absolutely zero dignity to prey on people like this.

Since VALET Parking is not available due to COVID many individuals have struggled to get a parking space and have been late or missed appointments! This has been incredibly difficult for the disabled! Plz figure it out. One woman I was told was out of breath because she had to park a distance from St. Mary’s just to get to the cardiologist appointment. Again plz figure this out! Patients are asking their doctors if they have other offices other then St. Mary’s! Thx for listening!

I have anxiety about going to the ER. I always ask who is the doctor due to the way I was treated by Dr. G (I don’t know how to spell his name, but they called him Dr. G). My experience was great, the drs and nurses, even though I am in the ER, the energy was awesome! One of my best experiences ever. Thank you!

I had to go there to refill my anti seizure medicine because I couldn't find a Doctor in S. F. who would help me. They treated my very nice even though I am homeless because the DMV automatically suspended my drivers license causing me to lose everything and now live on the streets. I am 72 and sleeping in the cold, wet, filthy streets, losing my mind and life but the nice people at St. Mary's refilled my prescription, and treated me with respect when almost everyone else treats me like human trash.

Very professional staff. Doctors, nurses, and all personnel very knowledgeable, friendly, helpful, and caring. The hospital had sophisticated and modern equipment, it was clean, and well organized. It was a difficult procedure, but a good experience. Thank You St Mary’s Hospital for taking such good care of me.

Kentfield rehab is the worst facility I've ever experienced. My brother was in there for physical therapy it was supposed to be everyday. He got it once a week and when I called the director to talk to him he never called me back.Do not being your loved ones here you'll be sorry.

Great care. Great staff. Showing up for my surgery, everything was on time and everyone was so nice. Met by very nice man who took me back to or area. Was so friendly and even got my wife a pillow so she could be comfortable in waiting room. Dr. Feldstein and Brooke are fantastic and kept me informed at every step of the process. Will def repeat if I have another procedure.

Registration was quick and fast for X-rays. Everything Wawa’s done in less than an hour. I must’ve gone at the right time and day about 3:30 on a Thursday afternoon. Only reason I didn’t give 5 stars was an employee didn’t have their nose covered by mask just the mouth.

My first time going there was frustrating coming from Kaiser where things are clearly labeled and places are easy to find and there are directories everywhere. But after some changes and more help staffed throughout the place coming and going to st Mary’s is much easier and the staff is very helpful and kind. Doctors are well informed and efficient.

They billed my insurance saying they gave me oxygen and did something to my ear...tons of lies. They did not help me at all. Not one bit. All I got was antibiotics that did nothing and was interviewed. They preyed on my good insurance and are harassing me for 600 in co pays when I have BCBS PPO with a co pay of 300 for the ER and 40 for clinics. They are liars.

They are always so sweet to me at St. Mary’s. I have medi-cal, so generally my healthcare is not great, and I’ve been having health problems the last two years (I was diagnosed with GERD, esophagitis and Gastritis) ended up in the ER in severe pain several times. They always took good care of me and made sure everything was alright. I always felt I was in good hands. Went to UCSF and had a horrible experience (call that place the chop shop lol), St. Mary’s staff is kind and caring. Can’t recommend them enough.

I went to the ER with a bad skin infection and was given antibiotics then went to their clinic where a girl asked me questions. The clinic billed me a copay of 300 like the ER and I called BCBS to find they billed them for labwork, treatment to my ear and oxygen...which was never anything they actually did. My insurance is investigating them for fraud. Beware this place is nothing but a pile of liars out to steal from you

From my meetings with all my doctors and their teams I have always had the best of care. The Women’s Center and the nurses are so caring as well. I have never experienced such concern and care in any other medical facility

I had surgery at St Mary’s and received excellent care by the medical staff in the surgery dept, The recovery room nurses , the medical staff on the medicine floor and also the wonderful 7th floor nursing staff , I was treated well with good nursing care along with dignity and respect . My surgeon Dr Ziyad Hannon was excellent and performed my surgery with care and expertise and his follow up care was over the top excellent care . I truly recommend St Mary’s for their continuous excellent and safe care

I live on Peninsula but chose a Doctor in SF to do my upcoming surgery. I had to have a test at St Mary's. From my entrance to my exit nothing but wonderful people asking me what they could do to help. I have never seen anything like this in my life. What a wonderful hospital. Makes me less concerned about my upcoming surgery. I know I will be taken care of.

St Mary's consistently has provided caring and skilled medical professionals and staff. The only caveat I would add is that the building is outdated and in need of replacement or renovation.

Save my life I had a off rhythm heartbeat and they shocked me to get my heart back in rhythm a flat line for 15 minutes and brought me back I was on the 8th floor for 30 days nurses doctors was excellent not only save my life but spiritually change my life

Don't let the size of the facility fool you as it is mostly empty. Recently patients had to be sent to St Francis as they did not have MRI staff to run the machine. Equipment is outdated and breaks often. If you're looking for a Catholic Hospital this isn't what is used to be as Dignity Health local Leadership look to combine with St Francis which holds beliefs far from those of the Catholic Church.

I have Mixed feelings— the Supervisors, staff, and resident doctors don’t seem to communicate well for the patient. As a patient I have found parts of what my doctor and I discussed missing from the summary, affecting future orders and recommendations.

I love St. Mary’s - especially the nurses and other staff in the chemo center. It’s a great small hospital that provides excellent patient and care and attention.

Very organized. Quick check in for lab work. Informative and great customer service.

When I was here. It was great service with friendly smiles. With everything that was going on in the ER they still preformed excellent service. Thank you

Staff was very polite and thorough. My appointments were very quick and I never waited. Thank you!

My sister has been hospitalized many times at Saint Mary’s the nurses are terrific she wanted me to post how special Molly an RN from Cork has been to her peace of mind and comfort I wish everyone the luck of getting Molly is there a nurse

I am scheduled for a XLIF spinal fusion surgery in 10days with Dr Kondrashov who I have confidence in and has been supportive considering my workers comp insurance chaos. During my visits to St Marys for X-rays and picking up med records I found the staff to be kind, helpful and knowledgeable excellent. So I’m going into my surgery and hospital stay calm and confident in their ability to care for me and this is a huge relief at a time like this.. I’ll review again after my surgery and stay.