5/5 Aly M. 4 months ago on Google
From
our
first
point
of
contact
when
I
called
the
hotel
to
ask
if
they
might
help
to
make
my
husband's
birthday
special,
the
staff
at
Stanford
Court
delivered
above
and
beyond.
I
wasn't
sure
what
to
expect
after
seeing
the
renovation
photos.
It
looked
so
new
and
modern--not
what
I
remembered
having
stayed
there
decades
ago
as
a
classic
hotel.
However,
upon
arriving,
I
admired
the
newly
updated
design
and
the
staff
treated
us
like
VIP
guests.
When
I
had
called
a
few
days
earlier
to
ask
if
they
could
help
to
make
my
husband's
birthday
special,
I
had
the
nicest
conversation
with
the
front
desk
concierge
and
he
said
he
would
make
sure
that
we
had
a
celebratory
bottle
of
wine
waiting
and
insured
that
we
would
have
a
nice
view.
Maybe
being
nice
as
a
guest
also
helps
because
he
surprised
us
with
an
upgrade
to
the
Presidential
Suite!
My
husband
and
kids
were
absolutely
beyond
excited
once
we
arrived
at
our
room.
Balloons,
a
lovely
swan
sculpture
and
the
celebratory
wine
was
waiting
for
us.
The
view
was
sublime.
The
bathtub
and
view
of
the
city
was
worth
any
expense.
I
cannot
say
enough
to
thank
the
staff
who
helped
make
this
occasion
so
memorable.
Ray,
Roger
(the
valet
attendant),
and
the
front
desk
(especially,
Averell,
who
delivered
birthday
cake
and
wine
at
the
eleventh
hour
and
made
sure
we
had
complimentary
breakfast
the
next
day,
which
was
delicious!)
truly
went
above
and
beyond
to
create
an
exceptional
experience.
Clearly,
the
staff
at
the
Stanford
Court
are
led
by
great
management.
The
staff
was
engaging
and
warm,
incredibly
thoughtful
and
genuine.
I
hope
they
continue
to
listen
and
model
themselves
after
their
managers.
We
travel
quite
a
bit
and
have
stayed
at
five
star
hotels
all
over
the
world.
I
don't
like
to
skimp
on
quality,
cleanliness,
or
the
experience
when
I
travel.
However,
for
my
husband's
birthday,
we
received
all
of
my
standards
in
spades
from
the
Stanford
Court
and
cannot
wait
to
return
again.
Thank
you
Ray,
Roger,
Averell
and
all
who
helped
to
make
our
stay
so
wonderful!!
Your
warmth,
professionalism
and
attention
to
detail
should
be
a
model
for
every
hotel.
Thank
you,
truly.
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