1/5 Chris S. 11 months ago on Google
My
wife
and
I
are
from
out
of
state
and
were
visiting
family
for
the
holidays
in
December
of
2022.
When
we
saw
there
was
a
local
F45
we
went
and
asked
about
drop
in
classes
or
a
class
package.
We
explained
to
the
instructor
we
were
from
out
of
state
but
attended
F45
classes
at
home
and
would
like
to
continue
our
workouts
while
we
were
visiting.
The
instructor
recommended
a
10
class
package
which
was
around
$300
-
never
did
they
tell
us
that
it
would
expire
if
we
did
not
use
all
of
the
passes.
Well
we
only
used
about
half
of
our
passes.
We
noticed
in
the
F45
app
that
the
package
said
it
expired.
We'll
be
back
in
town
visiting
again
in
May/June,
so
we
emailed
asking
about
the
expiration
date.
The
response
we
got
was
rude
and
defensive,
saying
that
we
were
clearly
instructed
the
classes
expired
(we
were
not,
and
why
would
we
assume
they
would?
We
figured
it
was
like
a
gift
care,
no
expiration
date).
On
top
of
that,
the
owner
then
told
us
that
we
were
silly
for
even
buying
a
pass,
as
they
offer
a
20%
discount
to
members
of
sister
gyms
(which
would
include
us).
By
that
logic,
it
would
have
been
cheaper
to
just
do
drop
in
sessions,
rather
than
buy
a
pass,
and
we
would
have
not
had
to
worry
about
expiration
dates.
I
have
no
idea
how
the
owner
couldn't
connect
the
dots
there;
obviously
if
our
options
were
clearly
explained
to
us,
as
they
insinuated,
we
would
have
gone
with
the
drop
in
sessions
at
a
discount.
The
fact
that
we
bought
a
pass
in
the
first
place
when
drop
ins
would
have
been
cheaper
should
have
been
a
clear
indicator
that
there
was
a
lack
of
communication
to
us.
We
honestly
did
not
expect
them
to
honor
all
of
the
remaining
"expired"
passes,
but
were
hoping
for
at
least
some
kind
of
goodwill
gesture.
What
we
did
not
expect
was
a
rude
email
and
accusatory
email
from
the
owner.
This
was
such
a
put
off
that
we
have
no
interest
in
returning
to
this
gym.
Keep
in
mind
this
is
also
a
studio
who,
when
we
were
attending
in
December
of
2022,
more
than
half
of
their
TVs
(critical
to
the
workout,
as
it
shows
what
each
station
should
be
doing
as
well
as
keeps
time)
were
broken
with
either
dead
pixels,
lines
down
the
screen,
or
hues
were
totally
off
(some
of
the
screens
were
permanently
tinted
blue?).
For
the
money
they
charge
to
go
here,
you
would
expect
white
glove
service,
but
instead
it's
dark
and
dingy
with
no
natural
light.
Additionally
the
attitude
of
the
owner
is
completely
unacceptable.
There
are
plenty
of
other
fitness
options
in
the
area,
and
if
you
value
a
good
experience,
I
would
recommend
that
you
look
elsewhere.
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