So I “made” an appointment for my son this morning for 11:31a at the 2288 Market St location. We arrived with a few minutes to spare. At check-in, the receptionist informed me that I’d actually made the appointment for their 1600 Market St location, NOT the one I came to. 🤦🏾‍♂️Way to go, Damon. He was super helpful and asked what my son was being seen for so that he could verify whether or not the 1600 Market St location could actually accommodate him. X-rays? ✅ They do. This gentleman even sent them a message explaining our mixup and let them know we were on the way…..We’re there about 15 minutes later. The receptionist greeted us warmly and got us checked in. Monica at the 1600 Market took us back to an exam room and my son squared away. Then Melissa, the PA, examines his hand and they did X-rays on the spot. Melissa came back and reviewed the X-ray results with me, encouraged me to take photo copies of them for further reference, and advised us on next steps and at home care. So now the will follow up with the pediatrician and Ortho. I just wanted to give a shout out to the wonderful people at both the 2288 Market St & the 1600 Market St locations of Dignity Health Urgent Care. We really appreciate your graciousness in accommodating us when the mix up was totally my fault. Thanks again. We know where to find you guys when there is a need. Much love. 👍🏼

Don't come to this place if you have an urgent care health issue, they are never available, answer the phone. I even scheduled a virtual visit and no one showed up, no call no show very unprofessional.

They do not share any cost of getting a Covid test but require you to accept their terms beforehand. Highly unethical business practices imo, especially considering their talk of Christian compassion. This is not what one would expect from this kind of institution but rather transparency and trust-building measures.

I went to this urgent care on 5.29.2022, 6.3.2022, and 6.6.2022. On my first visit, I was seen promptly and had my vitals taken, received a COVID and Strep test (both negative), and was seen by a doctor shortly thereafter. I had some minor cold symptoms and was told to treat them with OTC methods. Then my symptoms worsened. I got a sore throat and cold sores on my lips. On the 2nd visit, I was prescribed an anti-viral for herpes and cough suppressant for the throat. I was also told to take painkillers as needed. The symptoms worsened and I was in pretty bad pain all around. On the third visit, I felt neglected. The doctor seemed to have forgotten to come into my room after the nurse took my vitals because I waited a long time and the intake nurse seemed to have thought my room empty and was surprised to see me when she walked in and said she'll go get the doctor. I had a fever of 100 degrees. Then the doctor then swabbed my cold sores to test for herpes and told me the test would be finished sometime later that day but I should continue finishing the anti-viral. He didn't talk about running more tests - if the facility wasn't equipped to do so, he could have told me to go to different urgent care. He told me to just sweat out the illness with painkillers too. He didn't ask if I had any questions. When he was leaving, he didn't tell me if I needed to wait in the room for the nurse to finish up with me or if I could just leave. Today on 6.8.2022, I went to the San Francisco Hospital Urgent Care and the quality of care was extremely different. The nurses and physician asked a lot of questions, explained why they were ordering certain tests, and explained everything they were prescribing me, including antibiotics. They prescribed me generic Tylenol and lidocaine for pain management too. I am going to stay away from Dignity Health.

Fast and efficient Friendly Professional I had a really last minute visit, the clinic was able to take me in very quickly, with surprisingly little paperwork. Both the nurses and the doctor demonstrated a lot of care to not just my symptoms but my overall situation as well. Thank you!!

Nice, clean, kid-friendly office and helpful staff. I hope to not be sick again anytime soon, but if I am, I will definitely come back here!

Staff was amazing, super sweet, they saw me immediately. The fact that they had an x-ray in the facility is a HUGE plus. Highly recommend

Amazing doctors, Nurses, and physician assistants. Takes their time to know the patients and do the tests they can and consult other doctors if necessary. Amazing care.

This hospital brand is so mismanaged! Overcharging AND making bill payment absurdly hard. Something simple as paying your Bill is crazy difficult because they've chosen incompetent vendor. They will of course assumed you're refusing to pay and report your bill to collection agency and accrue more fees. Dignity indeed!!!

Going to the doctor’s can sometimes be nerve wracking but I’ve been to this location now twice for urgent care needs and both times, left feeling like I had been heard and well taken care of. Both the doctor and his staff were amazing! So happy to have got in for an appointment and was easily able to get antibiotics! Thank you so much!

When I arrived to Dignity-GoHealth on Halloween night for chest pain I was really nervous as I have never been to urgent care before. The staff was all women at the time (which I loved) and I was able to been seen very close to the time I online checked-in. I felt that everyone working was super patient and empathetic while also taking my concerns seriously. They even gave me and my sister Halloween candy! When I was given the OK to leave I felt that things were explained to me very clearly and I left feeling a lot less scared by the pain I was experiencing. I would definitely go to this urgent care again and would recommend this place to friends and family. Thank you so much!!

I had an INCREDIBLE experience here. I am used to urgent care facilities in the area taking a long time and receiving very little personal attention. I had the opposite experience here. The staff here was so incredibly kind and took care of me immediately. They were so patient-centric I got my results back from this office after they had closed. I will never go anywhere else for care!

So convenient and I really trust Dr Dan. I’ve taken my kiddos there numerous times and always gotten incredibly quick help from the great staff and doctors. Finding this urgent care has been life changing.

I've never had a better experience with healthcare in this nation. That says a lot, too. The front desk employees are incredibly welcoming, and the doctor is compassionate and knowledgeable. He fully explained everything to me in terms that I could understand. I'm happy that a facility like this exists in one of the biggest cities in America since it provides a secure area for everyone in the community who needs medical attention.

Honestly and genuinely very impressed by this place and the level of care I've received here. I've come a couple of times for minor ear problems because it's faster and easier than lugging myself over to my PCP, and have always had a quick and seamless experience. I've always made an appointment through their site, which is incredibly simple and quick to do. Yesterday I ended up having a panic attack unlike anything I'd ever experienced before, chest pains and tachycardia and the whole nine yards. It was very scary, but I happened to be a few blocks away and while a part of me felt ridiculous seeking urgent care for a panic attack, I'm so glad I did. I walked in without an appointment in the middle of the afternoon, was checked in within a couple of minutes and was being led into a room. The staff were absolutely lovely, accommodating, and treated me with the utmost patience and compassion when I really needed it most. They were thorough, and even did an EKG to make extra sure everything was okay. The doctor on site, Dr. Park, spent plenty of one on one time listening to my concerns and ensuring I was okay, and was very kind about a very difficult situation. While there was ultimately not much they could do to treat me, simply being in an environment that was obviously caring helped calm me down tremendously. This is some of the most attentive medical care I've received, and from an urgent care clinic no less. Would absolutely recommend checking them out the next time you need urgent care, without a doubt.

Everyone was knowledgeable and efficient. The center was also very clean. My prescription was sent over immediately. Will come back when needed.

The doctor was very knowledgeable and pleasant. They Uber'd me to and from another facility that had an X-ray tech on the premises so I didn't have to ride my bike through the rain. A+ customer experience

Feel sorry about this kind of health care in San Francisco city. I went to Dignity Health-GoHealth Urgent Care, 1600 market street Yesterday and received no any clue what is going on with my health. I still have nausea and headache. My chest is still very heavy. I always had lower blood pressure. But I found myself that my pressure has gone up. I wasted 250$ for waiting a doctor to see me, but I was left with the front desk and a small guy who said himself a Health care provider. He looked so confused and helpless. Can anybody please suggest, where can I go and treat myself. I need medication help.

Got there with Strep throat and fever, nurses were very nice, did a swap, and told me to wait for a doctor. The doctor showed up with an attitude “ Ugh what are you doing here “ told me that I need antibiotics and he’ll send it to my pharmacy on file. It will take 30 min Ok... 2 hr later no prescription on file at my pharmacy. And there's no way to reach that location, no email, and a phone number is a general phone line that only has automated response. I had to reach to my primary care doctor to get antibiotics

Really was treated like a friend who cared about me. The nurse made me laugh and relaxed. And the physician's assistant prescribed the perfect med to crush COVID. So there's a lot to like about Dignity Urgent care!

My friend who was unemployed and on Medicare got a rapid Covid test in December 2021 at this location, which took them just a few minutes. In September 2022, 9 months later, a bill arrived demanding a balance of $151. Apparently they charged a total of $425 for the visit. Unbelievable.

@1600 market street, San Francisco, California, Male doctor was hiding inside somewhere. We only heard his voice. The front desk lady is doing all his work. We are there to see the professional doctor NOT the front desk clerk. Just to let you know all they have a sign saying written something like “ they deserve a respect” but what about our hard earned MONEY we pay for 2 hours of doctors visits.

The online appt platform was easy. Communication with staff via text was very helpful. The actual visit was very seamless. We were in and out in about 30 minutes. Facility was clean and tidy. Doctor was thorough and very personable. I'd definitely come here again if needed and recommend to friends and family.

Very kind staff, took wonderful care of my wife and I. We needed a COVID test to take our cruise and they went out of their way to get us everything we needed.

Thank you to Dr. Park and to the amazing staff who were so attentive and showed me great care. If I ever have an urgent need again, I’ll definitely be back!

Veronica Bocanegra was very warm welcoming, professional and had great customer service! I would definitely come back just for that service!

Do not go here for a covid test. There is no ventilation and you are in a closed waiting room where you would be with other potentially infected people. You have to wait in person for a verbal test result (instead of getting a text) and the staff was very rude. I heard them talking about me and wondering why I came in if I’m having covid symptoms and why I didn’t go to a drive through. They should not be offering covid tests if they don’t want people with symptoms. They should also make it clear online that this isn’t a drive through and does not have an outside testing site (I wouldn’t have booked it either). Apparently the staff doesn’t realize how hard it is to get a covid test appointment right now. Awful experience for a sick person to go through.

My most heartfelt thanks to this outstanding clinic. I started with a telehealth appointment scheduled 2 hours after I booked it, and the doctor gave great advice to get physically looked at and found a way to get me scheduled for that afternoon. Then the doctor on site gave me great advice to go to the ER to get a CT scan and blood work when I thought it was a minor issue. In fact, I had appendicitis, and had an appendectomy performed. Thank you all!