I don't know how to succinctly describe everything wrong with the place. I've been going here for a year and I haven't gotten anywhere with some very serious health issues. For one example, after 11 months of asking, I finally got one of the three referrals I had requested. Meanwhile other referrals were made that were simply wrong. The providers are limited to only 5 minutes per patient and most of that time is wasted on trying to remind them what happened in the last appointment. They're great about pronouns and trans issues but that's not enough. They need to do better. Getting my pronouns right while I'm incapacitated from health problems isn't good trans health care.

I've been going to Lyon-Martin for about 3 years now for HRT, and I desperately wish I could give them a better rating. Unfortunately, they are unorganized, dismissive, and forgetful. They are impossible to contact. I've been trying for over a month to update my insurance information. Their phone menu has no administrative options (only hours of operation, appointment scheduling, and referrals). I decided to ask the scheduling receptionist for help. I was told they were unable to do ANYTHING other than create or reschedule appointments. They said they would have somebody call me back who was able to update my information. Nobody called me back. This was mid-February. My pharmacy says that a refill request for my Testosterone was denied, which I'm assuming was because the insurance they have on file is outdated and invalid. I have tried every way of contacting them, but everything is a dead end. I don't think anybody even checks the email they have on their website.

The worst experience I have ever had. Lyon Martin is unquestionably immoral and borderline illegal. I have waited for over a year for referrals from this terrible clinic. Doctor's visits are limited to 15 minutes, referrals are poorly handled, and phone hold times have reached over an hour. The staff are some of the most incompetent, negligent, forgetful health care providers I have ever seen. They are worse than clinics in many of the developing countries in which I've lived. It's common for a doctor here to simply forget to send in a referral or for a patient to wait four months to see a therapist. When I finally was referred to a specialist, they sent me to a hospital a month later that didn't take my insurance and turned me away, only for me to have to wait another month. Be sure to avoid: Dr. Calvin (will ignore some requests and rush others), Max the referral coordinator (doesn't return calls, didn't handle referrals, then the referrals expired after they didn't handle them), and the random homeless-person poop and needles on the sidewalk outside. Go anywhere else and STAY AWAY FROM HERE.

I agree with alot of the negative reviews here.I have been suffering from a life threatening gum infection,and their provider "nurse"(was it an actual doctor I just spoke to?! cos she didn't feel like one to me..) misdiagnosed me several months back. I asked for antibiotics and they wouldn't prescribe me even after I told them it really feels like an infection,had all the symptoms months ago. Now the infection has advanced. I called them today and they told me everything is booked up til next week. Ridiculous! So I actually resorted to paying an online doctor who immediately just prescribed me antibiotics. So far in my experience,Lyon Martin totally unreliable. You're better off seeing an online doctor or visiting an ER nearby. So far not so happy experience with them,and thinking about it their misdiagnosis could have killed me. When I told them I have high blood pressure too all they did was send me a cheap hbp machine,which caused me to have a panic attack and it broke within weeks. Healthright 360 sucks!!!

Update: never rely on their hours on Google. They change their hours frequently. You will end up wasting so much time behind their closed doors. Since health right 360 took over Lyon-martin, the quality of services have plummeted significantly. Also it takes very long to talk to the front desk of the clinic. Most often I have to get connected to billing or pharmacy or substance abuse departments to ask questions about my Lyon-martin appointments, cancellations or any questions. It's a very sad state of affairs for the only clinic for poor trans people in sf bay area. If health right 360 cannot offer reliable services, they should not control lyon martin. They are basically transphobic. Ugh.

Poor service, I've been waiting WEEKS for a neurologist referral i was promised. Constantly having to remind staff about it and reminding them of my symptoms. Absolutely ridiculous and i'm fed up with it, hard to reach them over the phone lately as well.

Context: I am transfeminine, have numerous health concerns/issues not least of which is chronic disabling pain from a botched vaginoplasty + subsequent failed attempts to address it, and for the last 5 years have frequently received inadequate and/or outright negligent care from a variety of doctors + surgeons. I sought out the Lyon-Martin heath clinic because I had heard good things about it and that it is very focused on trans competent care. On my first (and likely last) visit, I spent 3 hours giving my medical history to a nurse by the name of Javier (sp?), who was very patient, kind, and empathetic. Between him and the receptionist (who was also very kind) I felt optimistic that I would receive the care I need, or at least feel like my health needs were cared about. However, following my intake, I only received a ~10 minute appointment with a doctor by the name of Mimi (sp?), which is apparently par for the course at Lyon-Martin, as I was told by Javier that doctor appointments are a maximum of 15 minutes long. My case is very complicated, so Javier spoke with the doctor prior to them (I don't know Mimi's pronouns) seeing me in order to lay out what concrete, immediately addressable issues I wanted to receive (or at least start to receive) treatment for, which included a simple breast cancer exam and taking a look at a dermatological issue I had recently begun to experience on my arms. Much to my surprise and frustration, Mimi spent the little time I had with them talking about administrative stuff that could have easily been handled by the receptionist, completely ignoring any of the health concerns I showed up to have addressed. When I tried to advocated for myself within the limited scope of what was being discussed (as I had no time to advocate to the degree I needed to), I only received push-back and dismissal, both behaviors that caused me to experience the familiar feeling of invalidation by a doctor. I was even told by the doctor that the follow-up appointment I had scheduled for the following day (that the nurse strongly believed I should have) was pointless, and that I should maybe come back in 6 or more weeks. The entire experience with Mimi felt procedural and devoid of empathy. I literally went to a "trans competent" health clinic and was given no health care, which is particularly infuriating as I noted numerous times during my intake that I was there because for 5 years I have received inadequate and negligent care from doctors. Needless to say, I'm disappointed and irate, though sadly not surprised. I should not have to experience this kind of treatment at a health care clinic that advertises itself as trans and queer competent. I wish I could recommend Lyon-Martin, but I would being doing the trans/queer community a disservice if I did. If you have no other options for receiving treatment, sure, but even Kaiser with all it's numerous failings has been a better experience for me. I came to the clinic hoping to finally get the care I need, and left jaded, depressed, and angry.

I heart Lyon-Martin so much! They do deal with staffing issues, as it seems like possibly a difficult structure to work within, as many non-profits are :/ The doctors and staff do the utmost best they can with what they're working with. From time to time I do have to "re-train" new staff or doctors on my severe health issues. And on important issues I do sometimes need to manage the process somewhat to make sure things don't slip between the cracks. They consistently get me the referrals that I need, and treat me with care and respect and even friendship and I love them.

I am 49 years old and Dr. Gorton is the best doctor I've ever had in my life. He is very nice and understanding and listens to you and is very smart. He has a way of making people relax. I feel very lucky that I got him as my doctor. Everyone else here is nice, too. I can't believe this place is real. Nice happy people that make you feel comfortable. I am very grateful. ❤️

These people are criminals. They failed to follow up on my mammogram and other tests that were ordered. I can't even make an appointment anymore! They failed to catch ADHD, and treated me like a child. They terminated my therapy sessions without notice and without an alternative. Transmisogyny runs rampant. There is a complete disdain and disregard for people who are not AFAB. There are less HRT options here for trans women also. You'll notice that testosterone implants can be used for AFAB. But there isn't any estrogen options for trans women. Even though that technology exists. So... To trans women every where! Hear me out! We deserve so much better than the at best 'lip service' and at worst make fun of what you're wearing in front of the waiting room crowd. If I had more resources I'd take these criminals to the cleaners! So. If you're a trans woman stay FAAARRR away from this place!!! It's not worth the headache. Plus there are better HRT options elsewhere. You don't ned to mess around with people that don't have the slightest idea of what it's like to walk in a trans woman's shoes. If you tell them they will quite literally laugh in your face!!!

They said these tests would be free and now not only are they trying to charge me $300 but the lab is also charging me $300. It’s been over 6 months with me calling often to try to get it resolved. Don’t go here if you can help it

Services at Lyon Martin have improved 1000x since separating from HR360! I had some very discouraging experiences at LM in late 2021, early '22: it was not the LM I knew from a decade earlier! It was substandard care & I found it frustrating & unacceptable, frankly. Thankfully, this womyns health care clinic chose a better path for their clients by walking away from HR360 (&all of that funding I'm sure!) & personally I think it was a courageous & totally patient-centric move on their part, & I applaud them for it!

I have had extensive health problems since I was a child which my abusive caretaker refused to address as I aged. Once I reached adulthood and was finally able to seek independent healthcare, I found that the majority of doctors available through Medi-cal simply refused to even consider that I would have tbe health problems I spoke of due to my age and not having been previously treated. This is not so with Lyon Martin! Like any clinic that treats patients with poor or nonexistent insurance, they are often hard-pressed for appointments, but they do the best they can with the resources available to them, take the time to listen to your input on your own health conditions, and always do their best to help their patients in whatever way they are able to. They are also wonderful for trans patients; they treat us like human beings! I plan to stay with them for as long as they'll have me. Thank you, Lyon Martin.

They don't know what they're doing here. keep prescribing people outrageous 20mg estradiol valerate a week. Calvin ghosted on me because he thinks I need therapy instead of medication, and won't help me get therapy. constantly getting bad referrals for physical therapy. probably better for SF health insurance. referrals for gender surgery are good here and they didn't gatekeep me for HRT that's about it. 4 year relationship ending

I've been trying to get in contact with this doctor MyeshaI've been trying to get in contact with this doctorIt's as if she would like for me to go through withdrawals every time I need a refillWhat can I do to stop her from doing me like this

When it comes to transitioning care they are the best but don't bet on trying to get in to see anyone when you are sick. Don't forget to follow my account for more great ideas on an eventful day in the bay area!

It's not too bad. I was skeptical at first,but looking into it their staff is very good. Calvin is with a good doctor imo. I never felt that much rapport with my old doctor at Castro Mission. These people understand and they will not judge you.

One of the men that answer the phone always gives me the worst help whenever I contact the clinic. He always gives such condescending attitude and makes it seem like patients are bothering by asking for help or following up with questions. He makes the clinic such an uncomfortable place to visit or contact. I understand the clinic is understaffed but his nasty attitude makes it so much worse. It's the reason I'm transferring clinics.

Kind, patient and caring from reception to exams to blood draws. I have had numerous unpleasant experiences with other medical professionals. At Lyon Martin I always feel, heard, seen and respected.