North East Medical Services (NEMS) - San Bruno Avenue image

North East Medical Services (NEMS) - San Bruno Avenue

Dental clinic Medical clinic Pharmacy Community health center Optometrist Care services

One of the Most Reviewed Pharmacies in San Francisco


Address

2574 San Bruno Ave, San Francisco, CA 94134

Website

nems.org

Contact

(415) 391-9686

Rating on Google Maps

3.90 (102 reviews)

Open on Google Maps

Working Hours

  • Friday: 8 AM to 6 PM
  • Saturday: 8 AM to 12 PM, 1 to 5 PM
  • Sunday: Closed
  • Monday: 8 AM to 6 PM
  • Tuesday: 8 AM to 6 PM
  • Wednesday: 8 AM to 6 PM
  • Thursday: 8 AM to 6 PM

Featured Reviews


Frequently mentioned in reviews: time (10) medical (9) doctor (9) good (9) blood (8) call (6) staff (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Shayna Z. 1 year ago on Google
    Terrible experience ever! My mom had an appointment for blood draw at 11:40. Then she waited there with empty stomach for 30 minutes! But couldn’t get her turn! It turns out the reception desk forgot to check her in! After 45 minutes, she finally got her blood draw. Then the nurse forgot to do her blood cell count! They have to put a needle in my moms arm twice! The most careless and disorganized service! The most terrible experience EVER!
    6 people found this review helpful 👍

  • 5/5 Wesley K. 2 years ago on Google
    I get my medical care here. I'm pretty healthy overall so I can't review from a perspective of someone that needs more attention but in general I have found scheduling appointments to be quite fast and quick, often with same day appointments if you call early or within a few days. You may just not get to see your preferred doctor if that matters to you. One downside though is that the doctors seem to move frequently. My PCP has changed maybe 3+ times over the course of 3 years. If you have a more complicated medical history, the shifting provider may become a little more problematic for you.
    2 people found this review helpful 👍

  • 5/5 Mae B. 3 years ago on Google
    Always an amazing visit! My OB Dr Lee is amazing. Helps me a lot. The appointment representatives are very helpful too. They are very organized and will help you with insurances and all. It’s like a one stop shop for, this clinic helps you with everything even with fixing your insurances or applications. Sabrina is also very helpful over the phone. I didn’t get the other names of the employees in Stockton St., San Francisco. But the guy who is in charge with the billing and insurances is very good. Everyone is always courteous here. 5 years my clinic, and counting. Would recommend! M. Dodge
    1 person found this review helpful 👍

  • 5/5 Nasa R. 5 years ago on Google
    Friendly and accommodating staff. Doctors are very busy but still do spend the necessary amount of time with you. The first day i had to wait over an hour to see the doctor despite having an appointment, seems to me that the doctor's are overbooked but you still get good service though. Apparently it's a nonprofit. Drug price is reasonable. Diagnostics test cost is reasonable. If you don't have insurance, they can accommodate you on a case by case basis. And offer a really fair price to people who really need it
    1 person found this review helpful 👍

  • 1/5 Siu Lo B. 5 years ago on Google
    The medical clinic is a joke, when Dr. Pan is on a vacation, there isn't any intern on the site to follow up with her patient, the front desk receptionist scheduled a patient with an appointment to follow up a result of a CT scan but after waiting for more than 45 minutes, nobody knows where the CT scan report is, what a joke of this clinic, unprofessional medical faculty and lousy medical system, wasting a patient time and risking patient's health if abnormality found in the CT scan report, no medical staff will be available to explain and refer the patient for further exam with specialist asap because the pcp, dr. pan is on vacation. Putting patient's health at extreme danger isn't worth to run a medical center like NEMS.
    1 person found this review helpful 👍

  • 1/5 LU L. 1 year ago on Google
    To be a family doctor, when ask Dr. Pan to fill out some medical form, the answer is will be charge between from $70 to over 150 to filled it. Depend on the insurance company coverage. So, think about before use they are service and will be looking for a new one ASAP
    1 person found this review helpful 👍

  • 1/5 Dawnatilla M. 1 year ago on Google
    USELESS. Went through extensive questioning for 2 phone calls prior to the "doctors appointment" ON THE PHONE, only to be told to go to general hospital 10 seconds into the call. Worst place ever. Talking to you Dr. Pan/phan/Chan/?. You really shouldn't be a doctor. Racist.
    1 person found this review helpful 👍

  • 5/5 Suhuyini M. 11 months ago on Google
    I've been going here for years! Primary care doctor is located here, eye doctor, dentist and Pharmacy are located in the same building, what a convenient!
    1 person found this review helpful 👍

  • 1/5 Santi G. 2 years ago on Google
    Took 2 weeks to get lab results back that should have had a turnaround time of a couple of days max and to top it off, once I finally got my results I realized they didn’t run the one specific test that I really needed them to run. Horrible experience, would not recommend.

  • 2/5 Joanna D. 4 years ago on Google
    Went to see obgyn for a first time did not received any pregnancy advice felt rushed and uncomfortable, no blood work no urine sample not even a question if I take folic acid, tho place was really clean and assisting nurse attentive despite being very busy, I would not recommend they only deliver with one hospital

  • 5/5 Betsy C. 3 years ago on Google
    Very professional doctors and all friendly staffs. Very good scheduling system. Very efficient, thank you so much North East Medical Service all doctors and staffs!

  • 4/5 Cindy W. 5 years ago on Google
    My kids & I've been going to NEMS for over 17 yrs now. We've been to the Chinatown, Leland & San Bruno facility. Most of the Doctors & staff are pretty good & friendly. Dr. Phillip Chow (My kids' pediatrician since they were 1 yrs old) is the Best. He is always very patient & answers all our questions. He even answer questions we didn't think of asking. Also, occasionally if I brought my other son, he would squeeze him in at his brother's appt time to get his immunization, flu shot or answer a quick question. My kids' dentist (Dr. Sit) is also pretty good. Her assistants that does the cleaning are however not so good (too rough). Dr. Jonathan Wong (during pregnancy & after giving birth) & Esther Chan (yearly checkup) are also pretty good OB doctors. The only negative with NEMS facilities is they are only open M-Sat 8-5pm (closed 12-1pm for lunch). They do have answering service afterhours & if an emergency, they can have the doctor on call to call you back within 30mins. If the doctor on call think you need to go to emergency care or hospital, they will usually tell you to go to CPMC & they would call CPMC to give them a headsup that you are on the way or send in a referral to them. Wait time to make appt by phone is 1-5min. Wait times to check in is 1-7 mins. Wait time for nursing assistant to check your blood pressure, weight, height & getting to the room) is 3-10 mins. Wait times to see doctor is 5-30 mins.

  • 5/5 Vanessa C. 1 year ago on Google
    I've been going here ever since I moved to the city 8 yrs ago. I love it! My children love their pediatrician too.

  • 1/5 Danielle A. 1 year ago on Google
    Horrible!!! This place is absolutely the worst. The reception staff is incredibly rude and disrespectful. I’m definitely taking me and my children out of this clinic.

  • 5/5 Luc 4 months ago on Google
    Update: Second visit for fasting blood draw. Staff were efficient and good at reading body language. Some clients/PTs can be Chinese supremacist, but staff is professional and they’re for the medical organization. Wait time is the same. ~~~ I had a fasting blood draw. Front desk is great, clean seating, very competent staff, and I trust in their method. I also signed an HIV health form related to blood testing perhaps an SF thing... As a humble sample, (+/-10 min.) wait time.

  • 1/5 stephy c. 4 months ago on Google • 1 review
    San Bruno Northeastern Hospital in San Francisco, dental assistant, this woman's service and attitude are extremely bad, she verbally attacks patients, and every word she says is barbed! It’s a good conversation, this is the second time! I don’t know how many people were offended by her! Very bad experience twice! Very disappointed with Northeastern!
    2 people found this review helpful 👍


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