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Hollister Co. image

Hollister Co.

Clothing store Womens clothing store Fashion accessories store Shoe store Mens clothing store Lingerie store Dress shop Swimwear store Denim wear store T shirt store Underwear store Beach clothing store

Trendy chain retailer with Southern California-inspired apparel & accessories aimed at young adults. People often mention store, staff, Hollister, customer,


Address

865 Market St Suite 227, San Francisco, CA 94103

Website

www.hollisterco.com

Contact

(415) 957-5495

Price rating

$$ $$

Rating on Google Maps

4.20 (194 reviews)

Open on Google Maps

Working Hours

Permanently closed.

Featured Reviews


Frequently mentioned in reviews: store (18) staff (8) Hollister (8) customer (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Wanted R. 2 years ago on Google
    I’m visiting sf for the first time and I came to this hollister for a new shirt after I spilled coffee on it. I entered getting a sad welcoming. I start looking through shirts and I accidentally dropped one and before it even hits the ground this woman who assuming she was the boss, the way she was bossing everyone around automatically yells at me when I’m not more than 6 ft away “CAN YOU PLEASE PICK THAT UP PLEASE!” smiles and rolls her eyes at me. I continue to the front to pay having an amazing conversation with the cashier until the boss comes and disrupts the conversation telling him what to do. There was no line behind me, I felt more disrespected when she told him to go do something else without even finishing the conversation I was having. I was about to sign up for the rewards before she interrupted, she got rid of him before I could even give my email, she didn’t ask me again and I didn’t want to ask her about it because she looked like she was about to boss me out of the store.
    6 people found this review helpful 👍

  • 1/5 Palak B. 4 years ago on Google
    Worst staff ever. I bought two shorts on a sale couple weeks ago but since they didn't fit very well, so I went to return today. One of the shorts weren't scanned on my receipt so I would have to get store credit even though there was nothing I wanted to buy from this store. Fine, I agreed to store credit. Here's where it gets interesting: Since the shorts wasn't on the receipt, they can't give me full price on store credit which is 20% deducted from the price I paid for the shorts. Why would I return something and still have to pay 20% of the original price. Why should I pay for something that clearly was a mistake by hollister staff. If their staff didn't know how to operate the register, they shouldn't be working there. This is the way hollister scams their customers.
    6 people found this review helpful 👍

  • 1/5 Feministe pas m. 1 year ago on Google
    Very bad experience. Rude and inexperienced staff . Nobody welcomed us properly, we asked for the fitting room which was closed nobody came to open it . When I tried some clothes on someone from the staff picket my personal jumper up and put it behind the counter. When I tried to take it back from there I was told off by a conceited manager with a very bad manners and bad customer relationship ! At the end I did not buy anything because of the rude staff !
    2 people found this review helpful 👍

  • 1/5 Confident S. 1 year ago on Google
    This place is rude & service was not helpful. The workers were judgmental and unwelcoming. In addition, there are NO female staff. The clothes are to expensive for what you get. This location should close.
    2 people found this review helpful 👍

  • 1/5 ketki j. 1 year ago on Google
    I have filed a complaint for horrible customer treatment against the security and staff of the SF Westfield Mall Hollister store. Details of the incident have been submitted Hollister customer care twice, this happened on June 30th around 6 pm. The issue was flagged as urgent but it has been over a week and I have still not received an apology yet. Shame on Hollister.
    2 people found this review helpful 👍

  • 1/5 M. A. 1 year ago on Google
    Got profiled while in here overly friendly to the black people that were in the store I noticed I was in there for only 15 minutes with my boyfriend had 5 different associates come up to me and asked if I needed help or started working near the spots where I was standing. If you were worried of me stealing just tell me to put my bag (which was see through) at the front counter so I can shop in peace. Literally I WORK AT THIS MALL.
    2 people found this review helpful 👍

  • 1/5 RayBandzzz V. 2 years ago on Google
    Bad customer when I visit the store I didn’t even get welcomed in also the cashier and the manger were very judgement I had my receipt and same day purchased they told me the soft I brought smelled and I felt very judgement the items I had been in my car
    1 person found this review helpful 👍

  • 5/5 jessie s. 2 years ago on Google
    Hollister is a Quality store in a Beautiful Mall 😍
    1 person found this review helpful 👍

  • 5/5 Ramin D. 5 years ago on Google
    Previously I posted a 2* review here about a bad experience with Hollister's call centre. Since then, the company has solved the issue in the most professional way and I'm really pleased with how they managed package delivery and bad call centre representatives. Have been a loyal customer for a long time and still will be.
    1 person found this review helpful 👍

  • 5/5 Michelle C. 7 years ago on Google
    Despite the sometimes messy store, which is understandable because of all the customers messing things up, the store has decent things with awesome customer service. Don't really understand why people gave this store 1 star, especially if it has to do with shipping. The store obviously can't do anything once you order. The store also has no control on how long the shipping takes.
    1 person found this review helpful 👍

  • 5/5 Jayce F. 3 years ago on Google
    This retail store has everything I needed for my upcoming trip! I am so thankful for their workers because they helped and assisted me the whole time. I will surely recommend this retail store for everyone!

  • 4/5 Seng S. 5 years ago on Google
    This is my second go to clothing department store when I am looking for a good pair of fitted jeans. They are my first choice when it comes to sweater or dress shirt as they tend to be less branding than their competitors. However, I really do wish they had more of an option for non-ripped jeans for their epic flex line up. What I do like about Hollister overall is that they fit me just right and I really do not have to second guess the size or fitting. That is important for me as in these days when a lot of people seem to sacrifice fashion for comfort. Comfort first, fashion second...maybe because I'm also in my 30's and not quite the 5'7" 120lbs they were looking for but I consider myself to be fairly fit with an athletic built. I'm 5'7" 177lbs.

  • 4/5 Marta S. 4 years ago on Google
    Store was good and products were abundant. Great sales zone with lots of stuff with discount. We purchased a couple of things and we got a 20% discount for our next purchase.

  • 5/5 jeremiah t. 5 months ago on Google
    I truly appreciate Hollister’s superior customer service and it’s my tremendous honor to give Hollister a top 5 star rating. I truly thank the entire Hollister store team. They always make sure I gain an incredible shopping experience.

  • 1/5 Fefe H. 4 months ago on Google
    the most difficult place in the United States to refund . Baffling. 👎


Open on Google Maps

Amenities


  • Payments
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Men's clothing
    • ✓️ Women's clothing
  • Accessibility
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ Delivery
    • ✓️ In-store pick-up
    • ✓️ In-store shopping

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