5/5 Jen C. 4 months ago on Google β’ 6 reviews
Nice
hotel,
we
were
looking
forward
to
the
fireplace
in
our
room,
but
San
Mateo
county
just
happened
to
enforce
a
"clean
air
day"
on
the
dates
we
were
staying.
So
disappointing.
The
customer
service
was
good,
not
super
great.
We
felt
like
we
were
being
a
bit
rushed
checking
in
and
weren't
given
direction
or
additional
information
regular
elevator
location,
luggage
carts,
or
where
our
room
was.
When
we
got
into
the
room
and
it
was
really
hot
and
the
heater
was
on.
We
had
to
call
the
front
desk
for
help
with
the
thermostat,
it
was
not
user
friendly.
We
were
told
certain
things
on
the
phone
or
the
website
that
ended
up
not
be
true.
Likely
the
"wine
and
cheese
hour"
we
were
promised
was
actually
only
wine
and
only
on
Saturday,
not
Sunday
too.
So
we
were
not
able
to
attend,
and
we
had
looked
forward
to
it.
The
"spa
services"
were
not
actually
a
spa,
but
a
room
for
massages.
Very
nice
room,
but
the
communication
and
availability
of
the
masseuse
was
not
the
best.
Our
experience
was
mixed,
with
one
good
massage
from
one
person,
and
one
bad
massage
from
the
other
person.
For
the
most
part
though,
very
clean
room,
nice
amenities,
decent
customer
service
and
very
comfortable
rooms.
Even
though
the
weather
wasn't
great,
we
enjoyed
our
time
and
LOVED
the
big
hot
tub
with
a
beautiful
ocean
sunset
view.
Cozy
spot.
Loved
Sam's
chowder
house
nextdoor,
easy
walk
for
good
food.
Overall
great
place.
1 person found this review helpful π