I just checked into the ER, from the moment I walked in I felt uncomfortable. The nurses looked at me like I was virulent. Literally just have a painful sore throat but this is how people treat you as a black man is SF. Then when I saw the doctor, he kept telling me I had to take the pills instead of a liquid because the liquid form is “too hard to come by”. When I went to the UCSF Walgreens across the street, the clerk stated they had plenty and always do. Not sure why the doctor is making this so difficult for me. They obviously saw how swollen my tonsils and uvula are, I can barely drink water. I’m truly unhappy with this visit and wouldn’t recommend people of color to visit UCSF ER. They probably would prefer we didn’t anyways. Turns out I had cancer, but gratefully ended up beating it💜

The worst. Had a heart issue and was taken by ambulance to the ER. 5 hour wait before even a chest Xray. Then nothing for several more hours. Staff didn't communicate with any of us in the waiting room about wait times etc. Then my doc tried to get UCSF Echo Lab to get me a heart monitor and they screwed up the order and made me wait 4 days to get the right one because they wouldn't amend the order. They made my doc resubmit. The quality of care may be good here but the incredible bureaucracy and terrible staff attitude are truly unacceptable.

I’ve been an ER nurse for 10 years and tonight was my first ever trip to an ER for care. I chose NOT to be seen at my home hospital for privacy reasons. UCSF is the cleanest ER I’ve ever entered. The atmosphere was quiet and controlled. The wait times were long, but that’s any ER providing competent care, so a wait was expected. The staff members were kind, caring and competent. The triage nurse asked many times how she could make me more comfortable while I waited. The doctors listened to my complaint and advised a resolution. WILL forever use UCSF for any ER needs in the future. Hands down a great experience overall.

I presented there with severe kidney pain, a prior diagnosis of a kidney infection, seizures, fever, and symptoms indicative of serious bacterial infection. They made me wait an hour and a half to see a doctor, who then after another two hours discharged me saying that my symptoms were likely due to drug use (because I reported disordered thinking). I honestly barely drink alcohol. When I started crying saying I was worried I might get sepsis, they aggressively told me I was taking a bed from someone who needed it more. I then called One Medical who told me they never received a request for medical records, which would have shown blood tests proving my condition. I’m so utterly heartbroken by this. I am not a doctor but work in the healthcare space and the lack of professionalism is beyond egregious. Update: One Medical is full of angels who believed me and got me on IV antibiotics ASAP. I am still foggy from the seizure while I was in the ER but I still remember them accusing me of being high. I’m a young female tech professional, if it matters at all. Major shoutout to the security guard who believed me and offered me tissues, and to the nurse who urged me to not go home and go back to another doctor. You saved my life. Sepsis is no joke, and I just needed antibiotics, my condition tanked due to them not believing me. I’m floored by what has just happened. Update two: Telling a patient that “it’s not possible for the bacteria in UTI’s to cause bacterial meningitis or seizures” are not just rude and wrong statements, they’re malpractice. My condition has stabilized but I had several unnecessary febrile seizures because of this place refusing to give me care. To anyone who reads this review, please don’t let this kind of thing happen to you. Go anywhere else. UCSF please believe your patients. You almost killed me.

So settle down, this is not a fast food restaurant, if you are there for less then an open wound it will take time. If you need blood work that will add to the time, so be prepared! Personally I have a greater respect for all of the professionals that were involved with my visit starting from the security, the receptionist, the lovely girls at triage, the nice guy who found my vein to take blood without me feeling it. Yes, it took time, a very long time in fact but I wasn't in pain and I wasn't bleeding, it was fine. I was treated and looked after by a collection of people who have devoted their lives to look after us, I wished I worked with such a loving group. Make sure you are kind to them, they deserve to be treated well. Be patient! Thank you all at UCSF ER 🧡

Worst experience in the medical facility - EVER. Waiting room is visibility dirty. No one is cleaning periodically. I was there for about 8 hours. Intake occurs over an amplified speaker - so everyone hears everything. UCSF team members lacked empathy and professionalism. The exam room i was seen in was also very dirty and was also being used as a hallway so people were just walking through. At one point the nurse came and I asked what was i doing there. When i requested a snack because I hadn't eaten in the 8 hours they told me i could leave and find food near by - but i would have to re-check in when i returned. When I let them know that wasn't ideal they invited to the hallway exam room where i overheard the intake nurse and other staff members discussing how "unreasonable" my request for a snack was. Although my blood sugar level was dangerously low (50) UCSF is not prioritizing, care, hygiene, or basic human respect. Incredibly disappointed. UCSF is the ghetto. GO ELSE WHERE.

I’ve discovered Patient reviews are extremely helpful &important to most of us getting help or treatment. Some lucky people may encounter really good staff or doctors that day, while many do not. Everyone’s experiences are truly different. Those who told others to “chill out” in their actual experience review—- what right do you have?? My personal experiences at UCSF are a mixture of good and bad. The good ones are wonderfully good and the bad ones are horribly bad. I agree with several patients that many staff at UCSF DO NOT TAKE THE TIME TO COMMUNICATE with patients most of the time. That is very bad because all these add up to patient nervousness and despair. This is supposed to be a teaching hospital. Even some doctors don’t communicate as in my case after angiogram. And then attempted to sent me onwards towards surgery without speaking with me!! Isn’t that horrifying? I put a stop to that one. Filed a complaint too. Will be filing one with the medical board soon. Some staff are very good at subtly pressuring patients toward someone or something you do not want. Not all doctors are equal. Read their background, experiences and reviews. If you can’t find any review of them, that tells you something isn’t right already. STAND up for yourself. LISTEN to your gut feeling. READ & ASK lots of questions. KNOW when to push back when answers aren’t forthcoming. Doctors who don’t like answering your questions are those whom you need to stay away from. Always note the time and the name of the person you’ve spoken with, no matter who it is. Even when you are staying daily at the ward or at emergency. Then write or type this down. I always carry a little notebook with me. In this way I have a record of events of that and every day. This is extremely important because I discovered one Cardiacthoracic dept staff coordinator fabricated a nasty 45 mins conversation on 5/5/23 with me that never took place. She posted this under Notes in MyChart. Luckily I found this out a week later. So I filed a complain, submitted evidence and requested a thorough investigation w/the CEO about her unprofessional conduct. Which tells you to go read all notes under “Visits” in MyChart to make sure that what was documented was really what happened. I took her accusation at slander extremely seriously. I’m still awaiting a reply to see what next steps need to take. Best wishes to all patients in your treatment and journey.

I think we can all forgive ER's and employees for not having capacity and or long wait times. When a UCSF on-call doctor tells you have to go to the ER immediately, you have to take an ambulance, they will call ahead to tell the ER in advance, and yet you don't get seen within 5 hours, however, you just have to say that the UCSF medical system is out of control and ineffective. I am sure the doctors are great if you can see them. The wait room is filthy and crowded, and the likelihood of getting care if you aren't bleeding to death is low. The result is never anything but you are stable enough to leave so go and see a doctor - there is no resolution at UCSF ER other than congratulations, you are not dying, good luck figuring out your problem when you talk to another doctor.

I went today to UCSF Emergency because I wasn't feeling well from my throat, and was seen quickly. The entire personnel was very kind and helpful and after speaking with the doctor, I was very impressed with the attention I received from the doctor who was very kind and caring. I definitely recommend UCSF Emergency Clinic because I left very pleased with the help and attention that I received from all of them who assisted me.😊👍

To UCSF emergency Room Parnassus St., San Francisco ER department manager His name is Gino, spelled GINO or GENO, JINO or JEENo, Geeno He hides his name tag for obvious reasons See my review on Y E L P for pictures I went in and experience prejudice from the lead desk clerk. I was attacked with blood on my face and the clerk let several other people who came AFTER me be seen my a doctor first. Their problems wasnt as urgent as mine yet the clerk made me wait. You'll go in for treatment, but only get mistreatment!

Not a good experience. Waited many hours with a medical situation that even they admitted would result in admission but for the fact that they were very busy. In the end they sat my son in a corner with an IV. They appeared to be extremely disorganized. 80% of the people they called into the waiting room over the 6 hours we were there were not even in the waiting room. Other than the disorganization, the personnel did their best with what they had- lack of rooms, personnel and resources. I love UCSf for medical treatment but the ER is just a mess. I’m editing my review and giving 3 stars instead of 2 bc their patient coordinator came into the waiting room, apologized for the wait, explained what is going on and that they have 90 people for 40 beds and they are going to be moving people upstairs to rooms. That being said I’m very concerned regarding whether my son will receive the appropriate standard of care due to how impacted they are.

Extremely kind and compassionate staff. I cannot be more happy with the care I received here, every nurse and doctor went above and beyond to help me with anything I needed. Thank you so much, as someone who has a chronic condition and has to visit the ER for flare-ups, I know good care, and you all went above and beyond for me in so many ways. I appreciate everyone here so much, thank you for all you did for me and all you do for every other patient. Always will be my go-to ER for my chronic condition. Thank you again, so much!

Came here and it’s been 12 hours total. If you need immediate attention, I would steer clear of this place. However, if you get past the wait then the nursing staff are actually very nice.

I think everyone ought to read up on "60 ER secrets" 🙃 have patience. You have super hard working people for hours on end making the world a little better. And thank your nurses and doctors.

a patient came in urgent need of care, was made to wait a LONG time… advocated for herself multiple times asking for help, more desperate each time & was dismissed every time with “there are no beds available.” They continued to admit seemingly more-stable patients…after an hour she was starting to fade so a **man* got up and told the staff this lady needed help. They were able to take her to the back for monitoring and pain meds immediately…... YIKES.

My issue may have been more on the serious side so i was seen immediately. The nurses at triage were extremely friendly and competent. I met with a doctor and a nurse practitioner who addressed my health concerns, all within 10 minutes. The tech that drew my blood was amazing and i would say this is the best ER experience I’ve had. We were just visiting the city and i felt very well taken care of. If you have a serious health concern, this is the place to go.

Best experience ever. They're fast they're professional. The staff is trained and so knowledgeable. I dropped the plate on my foot and they had to remove my toenail. We nothing too fancy but I appreciate it it. Thanks for doing a good job. My toenail grew back perfect.