Carbon Health Urgent & Primary Care San Francisco - Irving Street image

Carbon Health Urgent & Primary Care San Francisco - Irving Street

Urgent care center

👍👍 This is my first time to use this facility. I Googled COVID Rapid PCR Test. Carbon Health on Irving St., listed, and is very close to where I live. So this is a very convenient location for me. I called, and Alba answered the phone. She was knowledgeable, clear and concise. I followed her inst... People often mention care, staff, time, Carbon, Health, appointment, test, medical, great, urgent,


Address

2131 Irving St, San Francisco, CA 94122

Website

carbonhealth.com

Contact

(415) 231-2546

Rating on Google Maps

4.60 (564 reviews)

Open on Google Maps

Working Hours

  • Friday: 9 AM to 7 PM
  • Saturday: 9 AM to 7 PM
  • Sunday: 9 AM to 7 PM
  • Monday: 9 AM to 7 PM
  • Tuesday: 9 AM to 7 PM
  • Wednesday: 9 AM to 7 PM
  • Thursday: 9 AM to 7 PM

Featured Reviews


Frequently mentioned in reviews: care (18) staff (15) time (13) Carbon (13) Health (12) appointment (10) test (8) medical (8) great (8) urgent (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 joshua j. 1 year ago on Google
    The young lady who was working at the front desk - Alba - was focused, courteous, efficient, professional and handled all the individuals who came in with tact and exactitude. I used to manage a Covid test site and this woman would have been a star performer. Stellar customer service skills.
    1 person found this review helpful 👍

  • 5/5 Blair K. 1 year ago on Google
    Dr.Patel has been the doctor I’ve been searching for for 2 decades. The thoroughness, thoughtfulness, bedside manner and intelligence impressed me on both visits. I have found my main doctor and would follow her anywhere. The staff and PAs are extremely attentive and professional as well.
    1 person found this review helpful 👍

  • 5/5 Robin A. 1 year ago on Google
    This is my first time to use this facility. I Googled COVID Rapid PCR Test. Carbon Health on Irving St., listed, and is very close to where I live. So this is a very convenient location for me. I called, and Alba answered the phone. She was knowledgeable, clear and concise. I followed her instructions, downloaded the APP, scheduled my appointment, and upon arrival, Alba processed my appointment without hesitation. While waiting, as well as being escorted by the Medical Technician, I did notice the facility to be clean and well lit. My vital signs, COVID 19 PCR, FLU A & B, RSV Test’s and Flu vaccination were processed within the next hour. Christian, the Medical Technician administered the Flu vaccination with competency. As a registered nurse I do recognize competency. I only made an appointment to have the COVID PCR Test. However, appreciate the fact that Ray, the PA took the time to ask whether I would also like to be tested for Flu A&B, as well as RSV. This prompted me to inquire for whether I could get a Flu vaccination too, and he was able to accommodate my request. I was able to get a lot done within a small window of time. Thank you all for your efforts on my behalf. Best Regards, Robin C. Awai BS., RN
    1 person found this review helpful 👍

  • 1/5 Jack 1 year ago on Google
    Medical professionals tried to tell me an X-ray for broken rib was medically unnecessary. When asked about price transparency, no help was provided. I was worried they would mark it as medically unnecessary and leave me to deal with insurance over the huge bill. Broken system with incapable workforce.
    1 person found this review helpful 👍

  • 4/5 Le Ping S. 1 year ago on Google
    I did pre employment medical checkup yesterday, the staff and doctor were very helpful. They open 7 days a week and the price was very reasonable. The test results was out in the same day. Great place to do medical checkup.

  • 5/5 Tina M. 7 months ago on Google
    This was the best urgent care I've ever been to. I was travelling through the country from Georgia and was hoping I didn't need to see a doctor, but my condition wasn't going away so I took a chance here based on the Google reviews. I couldn't believe how friendly the staff was and how much they treated me like a human. The girl at the front desk took the time to hear my situation and gave me some options for figuring things out. Apparently I got scammed a bit with my insurance and what I was paying for wasn't actually insurance. The whole staff was very sympathetic and cooperative with my situation. Something that was really stressful became so easy to navigate having people around me that genuinely cared and treated me like I wasn't a stranger. I genuinely believe this staff had my best interest at heart, and I could feel it. Thank you all so, so much. You've taken care of me at a time when it's been hard to take care of myself and I am so grateful ❤️ Wish I had a place like this in Atlanta.

  • 5/5 Matt D. 7 months ago on Google
    Fantastic clinic. The staff are very helpful and professional. We were helped during our visit by Cindy, Hannah and Adriana and they were all excellent. They were able to give my dad the prescription he needed to get insulin pens while here in the US on vacation. Would definitely recommend this clinic to other people!

  • 5/5 Eve F. 5 months ago on Google
    My son and I had the best experience at Carbon Health today! The front desk staff was friendly and efficient. Christy was awesome - she was prompt and thorough in her exam and diagnosis. We will be back! So grateful for their service to the community.

  • 5/5 Lilizhu L. 8 months ago on Google
    My experience at Carbon Health on Irving never felt short in any spectrum! The check-in person is also smiling and helpful. I met the same person every time. I met the new person today, didn’t get to catch his name but he was awesome!!! :) Cindy is my doctor and she is exceptional!!! I feel at ease every time I talk to her. I did an X-Ray last time as well and Michael was very knowledgeable in this area. The staffs are great. The place is clean and not so busy as well! I came in today on Sunday. Parking can be a bit of a challenge but absolutely worth the service and peace of mind I had received! Thank you so much!!!

  • 5/5 Michelle H. 4 months ago on Google
    I’ve been to Carbon Health twice and both experiences have been great. Plenty of appointment availability and they get you in and out quickly while still being personable and taking care of your needs. No need to wait weeks to get an appointment with my GP or sit for hours at the emergency room.

  • 5/5 ds 4 months ago on Google
    Just got back from vacation with an awful head cold. I called them before leaving the house, drove to the wrong location, and by the time l got there, it was 6:30 on a Saturday night. They did a Covid test, called me back the next day with the results, and gave me free samples of a decongestant. They were knowledgeable, friendly and helpful.

  • 1/5 Mariah N. 3 months ago on Google New
    Wish I could give this 0 stars. I was exposed to RSV and told the medical staff when I went in. They told me I most likely had strep throat (a bacterial infection) and prescribed me antibiotics that I later find out were useless since I had a viral infection (most likely RSV). I don’t understand why they would assume it was a bacterial infection when the rapid strep throat test came back negative and I told them I was exposed to a viral infection RSV. They also did not answer my questions until a day later after asking on the app since my symptoms did not improve with the medication they prescribed. The medical assistant who took my vitals seemed more sick than me and was coughing up a storm. They only put on a mask when they noticed I was uncomfortable. I had also paid in full during my appointment but they still tried to charge me an extra 15 several days later. I had to call them out for this mistake. Make sure to double check what they bill you for because it seems like they like to try and get as much money as possible.

  • 5/5 Trudy G. 4 months ago on Google
    This clinic was well run and the medical staff and receptionist were all caring, competent and kind people. Katie Cindy and Mike were on duty at the time I came in with an injury. I can’t remember ever being treated so kindly by a medical team. I left with my injury properly diagnosed and all the information and supplies I needed to help me heal. This was an exceptionally efficiently run clinic.

  • 5/5 Meredith W. 1 year ago on Google
    Every part of the Carbon Health experience was efficient and the healthcare professionals were compassionate and thorough— from the woman at reception to the X-ray technician who took my vitals to the PA who outlined possible care plans based on testing results. This is the third time I’ve used Carbon — always at the San Francisco Irving Street location. Each time, test results came back quickly and I left impressed by the overall operation.

  • 5/5 E C. 1 year ago on Google
    Irving St front desk office were courteous and efficient. Virtual assessment with PA was very smooth, and then I was able to get a PCR test. Was very easy to set up a same-day appointment. 10/10 recommend

  • 5/5 Kat K. 1 year ago on Google
    I was promptly taken care of by kind, skillful professionals on both my visits. The facility is light, airy, and soothing. I can’t imagine a better experience, given I needed urgent care.

  • 5/5 Jane R. 1 year ago on Google
    Everyone was extremely nice, absolutely no wait. The facility is modern and clean. 2 options - quick test and pcr. I needed to know quickly as I’d been with a group dancing so got results back in an hour. I then notified everyone I’d been in contact with. Excellent plus clear guidelines were given on what to do. Very pleased with my treatment. Highly recommend!

  • 5/5 Ashley T. 1 year ago on Google
    I love this location, I’m someone who is typically very afraid and uncomfortable when I need to go to the doctor’s due to previous experiences in Santa Cruz, CA. At Carbon Health, everyone on staff makes me feel welcome and comfortable. The medical assistant I’ve had the pleasure of seeing a few times, Kim, is always so friendly and personable, she makes me forget I’m even sick! The facilities are modern and clean, wait times are pretty minimal compared to what I’ve dealt with in the past, especially when it comes to Urgent Care. Such a dream! I’m seriously considering making the switch and seeing a Carbon Health provider as my primary care provider.

  • 5/5 Janelle M. 1 year ago on Google
    I was a walk in for urgent care. I thought I had bronchitis because I get it several times a year. They told me it could be a 30-35 min wait. I ended up being taken back within 5 minutes and the staff were amazing! The facility in itself was super clean, but what made my visit so great was the staff. Each person was so kind and helpful and they got all my test results back quickly and made sure I had everything I needed. I actually have never had such a good experience at urgent care and I was super impressed by everyone.

  • 5/5 Robert R. 1 year ago on Google
    I From start to finish the process was easy. I made an appointment on line. I showed up and I only had to wait a few minutes. The staff were super courteous and professional. My treatment was quick and handled completely what I came on for. Thanks, Carbon Health!

  • 5/5 pamela M. 1 year ago on Google
    So grateful for everyone who was involved in my care at Carbon Health Urgent care on 10/10/22. I was on vacation from Ohio to San Francisco and became ill. I searched on-line for a walk-in clinic near 47th Ave and read great reviews for Carbon Health Urgent Care! First, the receptionist was so understanding that i was late for my appointment because i couldn't find a parking spot and she was eager to work me back into their busy schedule, so that I wouldn't have to come back. I was promptly called back to a room where i was thoroughly assessed by Meagan, the nurse practitioner on duty. She was very knowledgeable and very kind to me. She described the medication she was going to prescribe to make sure I understood the side effects. In 5 days, I was good as new! Thank to everyone at Carbon Health Urgent Care for such wonderful care and hospitality to an out of state patient!

  • 5/5 Erikson K. 1 year ago on Google
    Alba and Vanessa were fantastic. I walked in an hour before the clinic closed and they stayed late to treat me. I grew up a customer of Swedish in Seattle and this was generally a better experience. Only minus was that I had to wait for 1.5 hours, but I came in during a busy time.

  • 5/5 pedro z. 1 year ago on Google
    Great staff! Dr. Patel really makes you feel comfortable and is very attentive to your needs. I enjoyed my first visit and look forward to working with her moving forward! The experience was very efficient, no waiting!

  • 5/5 Casie S. 1 year ago on Google
    I had a great visit at Carbon Health today. Everyone was so kind and helpful. Dr. Patel was thoughtful with my questions and explained things clearly. Then I got blood drawn right there (so convenient) and Alma was great. I’m really glad I decided to do my primary care here.

  • 5/5 Mags G. 1 year ago on Google
    Great, friendly team, from scheduling to the front desk to the medical team. Felt I got excellent care, and appointments for urgent care were convenient and available. UPDATE: I just have to add that the follow up was fantastic and even got a checking in message to see how I was feeling. The messaging in the app is great and replies are extremely fast and responsive. Very impressed with this group.

  • 5/5 Isela R. 1 year ago on Google
    I love that I am able to book an appointment through the app or over the phone for the same day. The staff at this urgent care are incredibly kind and sweet and always make you feel welcomed, which is nice when most of the patients wish they weren’t there in the first place. The nurse and MA are everything you would expect a physician to be. They update your records in a very timely manner and the app is great for keeping track of everything! Cannot recommend this urgent care enough.


Call (415) 231-2546 Open on Google Maps

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