This emergency clinic saved my little dachshund after sand impaction, which almost cost his life with a sudden drop of body temperature, extreme dehydration over 4hrs. He was the sickest among all the hospitalized pets. But with the help of the nurses and doctors over 2 whole days and 3 nights, my puppy got way better with los of energy. Thank you for saving his life! We cannot appreciate more!!

I can't recommend PETS highly enough, both their ER and oncology department. A little over a year ago, my 15-year-old Yorkie was diagnosed with highly aggressive melanoma and Dr. Kimberly Shaffer became his oncologist in the PETS Annex Center. Dr. Shaffer was great at explaining all our treatment options and how they worked. She was super patient with us as we asked a thousand questions, even when we doubted her conclusions because we didn't want to believe our dog was really dying. Franklin hated going to his regular vet, but the staff at PETS treated him so lovingly that he didn't really mind going there. Last week, to our utter devastation, Franklin finally reached a point where we had to end his suffering. We knew we wanted to go to PETS because it was the one veterinary hospital that didn't make him anxious. It was also really nice that we only have to give them a half-hour notice. We actually chickened out on our first attempt to take him in and called to say we needed another day, and the staff was nothing but sweet and understanding of our decision. In fact, that's how that they were every time we called. We did have to go back the next night and they set up a room that was peaceful and private for us to say our final goodbyes. As awful as it felt to lose a member of our family this way, the experience was so much more bearable because of the empathy and love of the people at PETS. Franklin was actually the second pet I've had to say goodbye to at PETS. Three years ago, our cat suddenly became ill, so we went to the ER because we couldn't get an instant appointment at our regular vet. Unfortunately, they were not able to save her that day, but we were impressed with how kind everybody was even then. If I could make them my primary care vet, I would, but that's not what they do. Losing a pet is one of the worst things in the world, and hopefully, you won't have to do the same as us on your visit to PETS, but you can trust that any visit there will be handled with care, competence, and compassion. I honestly, don't know how they are able to maintain this level of care 24/7.

My 2 year old cat Bogey jumped two stories off of our balcony and fell on a cement bird bath last January. He was screaming and covered in blood. I immediately called PETS referral center and brought him in. I was so worried and they did an amazing job. They monitored him for around 8 hours to make sure he didn’t have a concussion, took scans, and ran a full panel. The vet called me after about three hours to tell me how Bogey was doing and how exactly his medicine should be administered. It was around $700 and worth every penny. I also had to bring my cat Bella in because she had a terrible allergic reaction to flea meds. Once again it was amazing service and I highly recommend taking your pets here when there is an emergency! I meant to write this review a while ago but Bogey had his yearly check up since this accident and it reminded me.

I never thought I’d be writing a review of an emergency vet center but here I am. My poor 6 month old baby accidentally ate some grapes (which I didn’t know were toxic) and after some impossibly helpful advice from the ASPCA and this center we decided to proactively give her an IV and keep her here for 48 hours to monitor her kidneys and help flush her out. During this time every single vet and vet tech/nurse was so impossibly kind, supportive, patient, educated, and compassionate. I felt safe keeping my baby there and knew she was in great hands. It’s not cheap, for sure, but pet insurance was crucial and I was so grateful for their care of my pup. I was also so happy they let me visit her and all of the staff throughout 24 hours a day were so so kind. I hope to never come back, but if I do I’ll be grateful they’re here!

I would give them a million stars if I could. Our 9 y.o. Alaskan Malamute, Murray, was diagnosed with anaplastic sarcoma and we were referred to them by our amazing primary care vet (Leah Isaacson @ Walnut Creek Vet Hospital) after we were rejected by UC Davis Oncology for an appointment. I'm so glad it worked out that way because our whole experience from reception, appointment scheduling, Oncology, Surgery and post-op has been amazing and they really moved quickly to help get us in for an oncology & surgical consult to help save Murray. The doctors were very up front and realistic about treatment and costs, really taking into account Murray's quality of life and not trying to sell anything. Leg amputation was the best chance at saving his life and giving him hopefully another couple of years. They moved quickly to accommodate us and scheduled his surgery as soon as we got all the reports back showing no metastasis. They got the last report in the evening, called me after-hours because they knew we were already on borrowed time, and they got us in for surgery first thing in the morning. This is a phenomenal hospital and team. They are professional, kind, caring and even though they are a busy hospital, whenever I've called with questions they are always so nice and helpful. They all love what they do and took the best care of our Murray and saved his life! Thank you Pets Referral Center!

Unfortunately I had a bad experience with this place, I had to rush to the vet because my dog got very sick out of nowhere. I wish I had read more reviews or asked my friends sooner as all of them share horrible stories of this place. They charge an insane amount just to see your dog, then they said if my dog didn’t receive over night care (costing 1K) and possibly a very expensive surgery he would die. When I shared I couldn’t afford all that the women working was cruel, she told me I obviously don’t care if my dog dies since I couldn’t pay the full amount. I’ve never experienced such horrible treatment. The two stars are fully for one vet who was wonderful, he worked with me to get cheaper care and was very sensitive to the issue. I ended up taking my dog to Berkeley dog and cat hospital and he fully recovered in two days. I suggest never going here and finding a place where all the workers have human emotion.

Doctor Michal suggested us to let my dog sleep forever. Now my dog has lived for 6 months without any issue. They are the killer. Doctor here just want to avoid responsibility, they are not really willing to save life.

i love this place. i brought my old lady dog in for an emergency and they were so caring and sweet. they were so generous with accommodating our financial situation as well. i didn't get a chance to thank them properly. . . but THANK YOU! for taking such good care of penny and making sure she had what she needed to start feeling better.

Barely any wait time to be seen and the nurses and Vet were very kind and treated my dogs face wound when she was attacked by another dog. The initial price they gave us was more then we could afford so thankfully they worked with us on that and we had her (my puppy) back first thing in the morning. Would very much recommend.

Today on Sep/27/22 after my daughter waited 8+ hours she was told that they couldn’t see her and our dog for an exam and X-rays. Totally unprofessional! I will be sharing this experience with all of my dog world friends to let them know to stay out of this place! No pet owner should be treated like this. Also, to the Pet Referral Center staff; Please don’t respond with apologies/excuses. Apologies with no proper actions are just an insult to the customers. As I saw this has happened before! I wish you all the best in providing better customer service for your clients!

We've got a menagerie of dogs, cats and reptiles. PETS has provided superior care to other places that we've gone. The doctor who took care of my dog today was very empathic and spent a bunch of time with us. Not cheap, but I don't think that any good vet is anymore. Highly recommended.

Our to-go emergency vet! Wait times can be lengthy depending on the condition but it is to be expected. There was only one time that the Doctor implied that Mexico is a third world country that does not have the vet equipment needed for an endoscopy. (I am from Mexico). I haven’t seen him again thankfully. All other visits have been amazing given the situations.

We had the best experience taking our dog here when he was having respiratory issues. A very nice nurse named Bunny was thorough in explaining what steps would happen, and how billing would work, then she took our little dog back to get his vitals done. When they returned she had good news for us: that he was healthy overall and that the breathing issue was due to an allergic reaction would clear up with regular Benadryl. She ended up not charging anything at all, which was far beyond our expectation of kindness. We will definitely be coming back here for any future emergencies.

Brought our dog up last Sunday to find out after an ultrasound that she has a large tumor on her spleen. We spent several hours throughout the day getting different tests and exams done which included a little over an hour in the waiting room while she got an X-ray and labs. While it wasn’t immediately apparent how busy they were if you just saw the waiting room, I kept getting flashes of how busy they were in the back as different workers came in and out of their back room. I couldn’t believe how much our vet was juggling bc it never felt like she had any other patients but our dog. It really felt like she took a lot of time talking to us and listening to us. Her exam felt thorough and we left feeling well taken care of. I’m really grateful for the team that took care of us.

I have lived in Oakland for over twenty years with three different dogs, and I have always struggled to find a vet that felt "just right". My dog came down with a high fever, no appetite, and lethargy, and needed to be hospitalized over night while tests were run. After being told there was a 6-8 hour wait at a/the oakland pet hospital, during which i would have to sit in the car in the parking lot with my my sick dog, I walked directly into PETS referral and was given EXCELLENT Care from stem to stern. The vets were knowledgable and kind and very willing to discuss options to help me understand what they wanted to do and why. the assistants fell in love with my sweet girl, and everyone took time to communicate with kindness. My dog is back home and the cost was under what they had originally estimated. THANK YOU PETS REFERRAL!!!

I have had to take my cat (Bear) here for a few visits recently for recurring issues at times when my regular vet has not been open. They are my preferred emergency vet. They are very kind and compassionate and do a wonderful job and are really responsive. They are in a temp spot as their regular offices get renovated so be aware of that. Everyone here is nice and for emergency care - their prices are fair - it is more than your regular vet but not outrageous. They have come through for me and I will always go here for ER stuff for my cat.

We’ve unfortunately have had to bring our pup here multiple times. However, we cannot thank the staff here enough for taking such fantastic care of our fur baby. He is a reactive pup and the staff are always so patient with him. Having to take him in during pandemic times, we appreciate how communicative the staff are during the whole experience. D says his thanks as well!

My wife brought our very shy, 8 year old yellow lab to PETS last weekend with intermittent, sudden, hind end collapse. They were so gentle and kind with her. She did need to return the next day for more tests and even went happily into the back with the technician. They were professional, thorough and compassionate. We appreciate their skill and will definitely go back to them should the need arise.