1/5 Pablo L. 1 year ago on Google
(Translated
by
Google)
Poor
attention.
It
was
the
first
time
that
I
was
going
to
use
the
service
and
I
asked
by
email
for
help
to
access
the
app
since
I
had
an
appointment
to
see
me
that
same
day
and
I
needed
the
digital
credential.
Result;
I
sent
emails
to
request
help
to
access
the
app
but
the
beneficiary
service
operator
who
assisted
me
stopped
responding
to
emails
when
I
asked
for
more
specific
information
to
pay
the
fee
I
owed,
on
top
of
that
I
had
to
pay
as
soon
as
possible
to
send
them
the
payment
receipt
and
superintendence
solves
the
problem
for
me
to
enter
the
app.
In
the
end
I
gave
up
and
paid
for
the
medical
consultation
privately.
Obviously
I
couldn't
get
through
on
the
phone.
Although
reading
a
little
about
the
opinions
of
the
medical
staff,
my
complaint
is
mild.
The
truth
is
that
I
am
angry
about
paying
for
a
private
consultation,
since
with
a
little
more
empathy
and
efficiency
from
the
operator,
I
could
have
solved
the
problem.
beyond
that
I
went
on
time
to
ask
for
help,
but
the
time
gave
me
to
solve
it
if
there
was
cooperation
from
the
person
who
attended
me,
thank
you
very
much,
I
hope
it
helps
to
improve!
Greetings.
(Original)
Deficiente
atención.
Era
la
primera
vez
que
iba
a
usar
el
servicio
y
pedí
por
mail
ayuda
para
ingresar
a
la
app
ya
que
tenía
turno
para
atenderme
ese
mismo
día
y
necesitaba
la
credencial
digital.
Resultado;
mandé
mails
para
solicitar
ayuda
para
ingresar
a
la
app
pero
la
operadora
de
atención
al
beneficiario
que
me
atendió
dejo
de
responderme
los
mails
cuando
le
solicité
información
más
específica
para
pagar
la
cuota
que
debía,
encima
debía
abonar
lo
antes
posible
para
enviarles
el
comprobante
de
pago
y
superintendencia
me
resuelva
el
problema
para
ingresar
a
la
app.
Al
final
desistí
y
aboné
la
consulta
médica
de
manera
privada.
Obviamente
por
teléfono
no
pude
comunicarme.
Si
bien
leyendo
un
poco
las
opiniones
que
hay
de
os
medical
mi
queja
es
suave,
La
verdad
me
da
bronca
pagar
una
consulta
privada
siendo
que
con
un
poco
mas
de
empatía
y
eficiencia
de
la
operadora
podía
haberme
resuelto
el
problema.
mas
allá
que
yo
fui
sobre
la
hora
a
pedir
ayuda,
pero
el
tiempo
me
daba
para
que
me
lo
solucionen
si
había
cooperación
de
parte
de
quien
me
atendió,
muchas
gracias,
espero
que
sirva
para
mejorar!
Saludos.
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