my mother had a fall and dislocated her elbow. If the fall did not traumatise her, the treatment she received from the paramedics certainly did. No bedside manner, no empathy, no professionalism. Without giving her any anaesthetic, the medic manhandled her without any consideration for her frailty (she is 84) or without even talking her through the process. She ignored her begging to give her a break, refused to come to the phone to explain to me, a worried daughter, what was happening. She butchered her veins trying to set up a drip and failed so just left it. I wonder if they are trained medics and if so, if they know anything about trauma handling. I worry for those who have a life-threatening injury! I should have called 112!

Hi so i was at Helicopter Sanitarios on tuesday may 3 rd i called then FIRST AND ASKED how much does it cost for me to come there they said 250€ So then I came in and then I asked for the IV drip because I had vomitted all day and I knew I needed a booster so that I could feel better and go on with my day. During my time with the Dr. The woman from the desk came in and Said youre bill is now 620€ and we need to Take more test??????? 620 euro’s!!!!!! They didnt inform me anything they just charged me 620 euro Out of the blue and i asked why What??? They Said well we had to Take blodtest and urin teSt and we also need to Take ultrasound 🤔🤔🤔🤔 i was sooo furios i Said this bill stoppes now and i dont need Any ultrasound! I asked for the IV drip and that’s it …. They are crook’s!!! I will never ever go there ! I am going to post my bill so no one thinks I’m living on their Facebook page . I tried to post my bill here but it doesn’t work. 620€ guys!!! They don’t inform you anything and they weren’t even done they would have charged me much more if I didn’t say anything!! Worst experience of my life !

I am reviewing the Helicopteros Sanitarios service as a whole. We have not used the hospital, but as members for the past 20 years we have used them as a "home doctor". That is, if we are ill then they send a small team out to attend. Over the years we have only ever needed them 4 times. I. Food poisoning, 2. Pharyngitis, 3. Urinary infection 4. Shingles. You can call any time of the day and you will get a prompt reply - and in English if you need. An ambulance will be despatched promptly and usually arrives within the hour. Normally there are a team of 3 : a Doctor, a nurse and an assistant. All equally bilingual. If they cannot assist you they will take you to a hospital. They carry a certain amount of medications with them, but any extra they will issue you with pharmacy prescriptions. I can honestly say that on each occasion they have been brilliant and far superior to anything you will receive in UK.

Been a member for twenty years.. went yesterday for advice about a serious hand itch at night.Doctor didn’t know what I was talking about and clearly didn’t understand my problem . Left with no advice whatever. Very disappointing

Brilliant… Fantastic Service… Would never change … Been with them for a few years and I promise you that they make you feel so comfortable and safe Thank you Helicopters, for all that you have helped me with 😇😇😘😘

Unfortunately there are not 0 stars. They can't even get right a PCR test, imagine about their other services. They tested me positive, while 4 other different centers tested me negetive, in fact I do not have any kind of symptoms. Not to mention their ridiculous PCR price, ridiculous profit margins . If you get your PCR here, I wish you good luck, you will need it.

The best home service in the world They are kind and extremely caring We couldn’t be more lucky to have them in Marbella Thank you Helicoptario

Top class service used them for years. Come to your house if you are not well. Saved my life on a couple of occasions. Can't fault the team The ambulance come asap & over the last 3 weeks have been out twice to see me

I am a member and my grandson was staying with us and cut his finger. I took him to the emergency room in their hospital and was told “that will be 250 euros to see a doctor” I asked what about a nurse and was told it’s the same. We live in London which his hardly a “cheap” medical place yet private emergency rooms are plenty and less than half the price, not to mention a total disregard of our expensive annual membership albeit not for our grandson. This will not be renewed. I am truly disgusted

After a recent health "scare" and call out cannot fault HS for their fast intervention, transportation to hospital, even showing compassion and taking time to help with a very worried wife. We'll done HS, have been with you since 2003 and will certainly continue for the next 20 years.

They are amazing. So sympathetic and caring. Happy that we joined them 15 years ago and they have never let us down. Wonderful, caring and empathic service. Advise anyone who lives here to join.

Have had very good experiences but their claim to do the corona test in 48 hours is not true. Have just missed my flight.

This place give fake PCR tests that are positive, I’ve had 3 other PCR test and one rapid test no symptoms and they gave me a false positive test payed 170€ that’s is outrageous!!!! Missed my flight!!! I don’t recommend!!

Reception staff can be a bit hit and miss, it is the only reason I do not give them 5 stars. But doctors and nurses are amazing! I've had so many treatments here from routine appointments to A&E and they have always been excellent.

Fees that at least a non-member is expected to pay are extremely high. Be prepared for a ridicilously high bill if signing in here and needing any kind of treatment or lab work beyond a doctor's appointment. Not to mention any surgery or prolonged stay.

I Love HS, all the staff is very friendly and understandable, everyone that I talked to was smiling and kind with me. the facility is spectacular... clean, fresh and stylish ! witch makes you feel like your not in a hospital. during my short wait they offer me tea and some delicious treats witch I really appreciated. thank you ever so much

Fast, friendly and very efficient staff yesterday who saw a potential issue and dealt with it with amazing speed and professionalism. Thank you.

Had to call them yesterday for my husband they responded very quickly the staff were brilliant at treatment & reassurance. Thank you so much. They are brilliant.

They are over charging members for Antigen tests. Go to Hospiten Estepona or Cenyt. Don't think i will renew my membership when it comes up. Lady I spoke to was unhelpful and wouldn't refer this matter to management. They know they are taking advantage of people

I am so 100percent impressed with the whole Helicopter concept from Doctors and Nurses on the road, receptionists, The Medical Teams in the hospital are outstanding with such expertise, positive and pleasant attitudes. Food is superb. I can not thank enough for all the members of staff along the way that have made my stay as comfortable as possible.

Today I want to salut the endoskopi and anastesisa. Dr Mella and Dr Femandez was amazing. And the other staff! Done a lot of examens in helicopteros during the years. MRI. Pulmonoskopi. Gastroskopi. Tramatologist. X-ray. And also always referred from the clinic in same house. Executive Health. Very Exclusive service🏆.

Got a antigen test. Hopeless inefficient setup. Go here if you don’t have anything else to do that day. A good alternative is the ones that can come to your hotel. Paid 65 euro. I don’t think it is more expensive if you get your hotel to order the test.

If you are unlucky to get an accident while you stay in Marbella- don’t worry Helicopteros Hospital is near by. Excellent treatment by All Staff members, high end equipment and don’t miss the menu’s 🙏Carsten Brandt (DK).

Well worth a visit if you’re sick, staff and food absolutely exceptional. I would rate this experience 10/10