It is better to make appointments for loans by phone but insist about 200 times, preferably bring 2 proofs of address and 3 copies of each requirement just in case you have any doubts, some things have to be labeled.

(Translated by Google) Terrible service, that is, if you are sick, they want you to be there at 5 AM to get a file, that little, and they do not attend with kindness, they lack empathy, they lack tact and customer service courses, the police officers outside are kinder that the internal workers, it hurts that the service in this type of institution is disgusting and leaves much to be desired, the bad thing is that many people need the service, attitude must improve (Original) Pésimo servicio, o sea si vas enfermo quieren que esté ahí a las 5 AM para sacar ficha, que poca, y no atienden con amabilidad, les falta empatía, les falta tacto y cursos para atención al cliente, son más amables los policías de afuera que los trabajadores internos, que lastima que el servicio en este tipo de instituciones sea del asco y deja mucho que desear, lo malo es que mucha gente necesita el servicio, debe mejorar actitud

(Translated by Google) In the case of loans, if you have a better option, go to another office, the people who work here are arrogant and do not have an attitude of service. It seems that the money is going to be lent to you by them or it comes out of their pocket. They have a reasoning equal to that of primates, they do not see beyond what they are told. (Original) En el caso de prestamos, si tienen opcion mejor vayan a otra oficina, la gente que trabaja aqui es prepotente y no tiene actitud de servicio. Tal pareciera que el dinero te lo van a prestar ellos o sale de su bolsillo. Tienen un razonamiento igual al de los primates, no ven mas alla de lo que les indican.

(Translated by Google) Good afternoon, the service is really very unfortunate, but perhaps it should also be said, not all workers are or lack service, think that there are people who cannot manipulate a cell phone, to make an appointment, or some procedure, yes that, he adds that they never answer the telephone line, it is really frustrating, the Director or his superior, or the Institution's managers, should review or access it, to see how they are conducted, the services must be first class, Enough of always being second class, starting with our actions, our retirees and pensioners, as well as those in force, deserve respect and attention. (Original) Buenas tardes, es de verdad muy lamentable el servicio, pero quizá también hay que decirlo, no todos los trabajadores son o carecen de servicio, piensen que hay personas que no pueden manipular un celular, para lograr una cita, o algún trámite, si a eso, le agrega que nunca responden en la línea telefónica, de verdad es frustrante, al Director o a su superior, o a los mandos de la Institución, deberían revisar o accesar a esta, para ver cómo se conducen, los servicios deben ser de primera, basta de ser siempre de segunda, empezando por nuestro actuar, nuestros jubilados y pensionados, así como los vigentes, merecen respeto y atención.

I went to do the paperwork for a pension, they told me it was only until 12:30. They only serve loans by appointment. It is unheard of that they set that schedule, in fact they told me that the schedules are variable. How can I not understand, these are supposed to be office hours?

(Translated by Google) Can someone support me, I've been dialing for 3 days... And they don't answer, they don't know if I can go directly with an appointment or some other phone number, thanks (Original) Alguien me puede apoyar, llevo 3 días marcando... Y no contestan, no saben si puedo ir directo son cita o algún otro numero telefónico gracias

(Translated by Google) They are cursed, follow my advice, if in 90 days they do not solve your procedure, sue without fear, take your case before the judiciary. Because if they don't they will only be wasting their time with false promises. These people enjoy seeing people suffer... I don't know let them raise their voices, don't waste time arguing with people who care about people. Suing is the best option you have, do not waste years of your life in vain waiting for false promises. (Original) Son unos malditos, sigan mi consejo, si en 90 días no les resuelven su trámite, demanden sin miedo, lleven su caso ante el poder judicial. Ya que si no lo hacen solamente van a estar perdiendo el tiempo con falsas promesas. Esas personas disfrutan ver sufrir a la gente... No sé dejen levanten la voz, no pierdan el tiempo discutiendo con personas que les vale la gente. Demandar es la mejor opción que tienen, no pierdan años de su vida en vano esperando falsas promesas.

(Translated by Google) It is horrible how bureaucratic they are, slow, without information or help. (Original) Es horrible la manera tan burocratica con que se manejan, lentos, sin información ni ayuda.

(Translated by Google) Very bad service for very late loans, they summon you at an hour and they spend 2 hours later, at the window it takes longer to give you your yellow sheet, they take longer to complete the procedure than to get to the offices, the bureaucracy in everything its splendor here at this issste branch .... 😠 (Original) Muy mal el servicio para prestamos muy tardados, te citan a una hora y te pasan 2 horas después, en la ventanilla más tardados para darte tu hoja amarilla, te tardan más en hacerte el trámite que en llegar a las oficinas, la burocracia en todo su explendor aquí en esta sucursal de issste.... 😠

It's okay, there are not many people. The administrators are serving with kindness. The only thing that doesn't add up to me is the fact that 2 weeks ago, after they gave me the flu vaccine, the nurse told me that it was the last vaccine and that they weren't going to send them any more. (If the vaccination has just started). Also, I didn't like the nurse's attitude. I was upset.

I don't know why having a number to schedule an appointment if they never answer the phone is very poor and frustrating to want to make an appointment or resolve any questions.

For personal loans. It is essential to arrive with an appointment, otherwise they will not serve you. You have to insist a lot by calling the phone numbers indicated in the email when it notifies you that they were drawn, it is a link that sends them to the National Directory of Personal Loan Assistance, once scheduled they will give you your appointment day and time. By the way, when you schedule your appointment by phone (since they never answer by mail either), print the acknowledgment of the appointment (the notice will still arrive by mail, they will ask for your email when your call finally comes in) because the police He asks for it to be able to enter. Once inside, wait in line for the loan staff to come out as they give the necessary information on legends and data that each of the documents they request must have, in addition to placing a stamp on the copy of the INE or IFE depending on your case. One more thing, be filled with a lot of patience, on the day of my appointment it took 3 hours to complete my procedure.

For continuous care, they do not let you enter the clinic after 8:30 p.m. when the doctor arrives (if he arrives) and it is supposed to be 24-hour care. Bad attention

(Translated by Google) Good evening For the renewal of loans, does anyone know if I can arrive early to get a record? or is it by appointment? via phone or mail they answer ... (Original) Buenas noches Para le renovación de prestamos alguien sabe si puedo llegar temprano para alcanzar ficha? o es con cita? vía telefónica ni correo contestan...

Pésimo servicio. Nos descuentan de nuestros sueldos para este pésimo servicio de atención

Disastrous, you have to arrive at 2 or 3 am to get a file, in respiratory triage they seat us adults and children where it feels very cold and there are drafts, you can only see that they walk around and do not attend. At 9 they start giving attention 😡

Very bad organization and bad attention. The procedures are for retirement and obviously the majority of people are of legal age but it seems that they forget!! We went to carry out a procedure and because we did not give the instructions correctly, many people got in line. The police officer at the entrance argued that people could not come in to support the elderly but they did let those who got along well pass. Many people with mobility problems did not have enough attention. I hope they improve their logistics to provide a better service.

In the part where the personal loans are, and in credit recovery, everyone is arrogant and rude, from the policeman at the entrance, continuing to the guy who is advising in quotes, because he doesn't even let anyone talk, I understand that they are fed up to deal with people, but they don't even give you advice, much less guide you for the procedures that you go through out of necessity, do them not out of pleasure, and ending with the woman who is at the window, who, in order not to work, asks you for your baptismal certificate, They are all disastrous, how sad...

Rubbish clinic, I'm about to finish my pregnancy and it turns out that they don't have my file, different doctors review you and they don't know how to follow up on the pregnancy, there are never appointments and if you form up, it just so happens that you never get a file, why do they give 2 per person? to 5 tokens, and they never have a solution, 8 months pregnant and they have only checked me once why they have no control in their administration.