(Translated by Google) The truth is that the waiting times in the cubicle in the emergency room are exaggerated. We started with a doctor but ended with another, he never told us that he was leaving or that he would leave us like someone else. In the end I understood that they leave you waiting so long because they are going to charge you for the use of the cubicle, in other emergency departments of other hospitals this does not happen! They told us in 20 minutes something would be done, and it ended up spending more than an hour and so in total we stayed a couple of hours. And there were no people in the ER! The medicine that I don't know if I needed (because it didn't improve), they charge you more than double and in the end they couldn't or didn't want to help the patient. I thought that since it is a children's hospital, it would really matter to them that they are well and that they are attended with agility and quality, more for what they charge you. I would not go back, very expensive and I have to pay for a pediatrician because in the end they tell you, go to your pediatrician and then what do you pay for? (Original) La verdad es que los tiempos de espera en el cubículo dentro de urgencias son exagerados. Iniciamos con una doctora pero terminamos con otro, nunca nos comentó que ya se iba o que nos dejaría como alguien más. Al final entendí que te dejan esperando tanto porque te van a cobrar el uso del cubículo, ¡en otras secciones de urgencias de otros hospitales esto no sucede! Nos decían en 20 minutos se realizaría algo, y terminaba pasando más de una hora y así total que estuvimos un par de horas. ¡Y no había gente en urgencias! El medicamento que no sé si necesitaba (porque no mejoró), te lo cobran a más del doble y al final no pudieron o quisieron ayudar al paciente. Pensé que por tratarse de un hospital de niños de verdad les importaría que ellos estén bien y que sean atendidos con agilidad y calidad, más por lo que te cobran. No volvería, carísimo y tengo que gastar en pediatra porque ahí al final te dicen, vaya con su pediatra y ¿entonces para qué pagas?

(Translated by Google) Of the places that have really impressed me with their service and attention. Great place, nice and great location. Easy access. The service is effective and efficient so the waiting time is not long. Highly recommended. It does not have its own parking lot. Nearby there are parking meter drawers for your use. Rating: 9.99 out of 10 (Original) De los lugares que de verdad me han impresionado en el servicio y atención. Excelente lugar, agradable y excelente ubicación. Fácil su acceso. La atención es eficaz y eficiente por lo que el tiempo de espera no es largo. Altamente recomendable. No cuenta con estacionamiento propio. A los alrededores se encuentran cajones de parquímetros para su uso. Calificación: 9.99 de 10

The Peditrician this Sunday was terrible as my daughter had 39 fever and he charged 2500 pesos and just checked on her with her apparatus and said it’s a viral. He did not make any tests nothing. Today we went back because she was with the same fever and after doing tests we figured out she has pneumonia. This is the second time it’s happened to us. So we paid 3 times in 2 days because of the ignorance of the doctor this Sunday. It may have been too late. Completely unprofessional. The name of the doctor of Sunday was Yoliannu Mujica Lopez. Absolutely rubbish.

One towel charged almost 1000 pesos 😱😱 & check the bill

PÉSIMO SERVICIO Pedí 8 am/ 10 am / 12 pm / 2 pm un par de almohadas con costo extra de 250 y 300 pesos, un cambio de cobija para el acompañante ya que la que estaba olía a humedad, llegaron 3:30 pm y eso porque llame a la línea de atención a clientes y reporte ese detalle. Pedí 2 aguas llegaron 2 hrs después Pedí comida y en una ocasión eran dos caldos de pollo como entrada, y me los llevaron sin el caldo. Llamas a pedir servicio de nieve para mi niña y tardan más de 1 hr en enviarla, pague un paquete de dos dias de estancia para que mi niña estuviera más cómoda y con medicamentos en vena y fuese más llevadero, pero resultó pésimo el servicio, tardaban mucho las Nieves y ella moría de dolor!! Yo llegue aquí por recomendación de una dra misma que trajo a su equipo médico para la cirugía y fue excelente el servicio de los médicos. Pero el hospital, instalaciones, personal, comidas, atención general es pésima !!!! Pedí mejor el alta de mi hija porque su nieve no llegaba, llevo más de 2 hrs y no me pueden dar mi alta, cuando yo como persona responsable baje en varias ocasiones actualizar mi cuenta para estar al corriente, pero a ellos les vale madre, solo les interesa cobrar y generar y es todo !!! SI LEES ESTO, NO ES RECOMENDABLE ESTE SITIO lo digo con mi experiencia para que a nadie más le pase y sufra la incomodidad y el valemadrismo del personal que labora aquí. Los solicitas por las líneas que te dan y nunca responden !!!! PÉSIMO !!! Lo que si debo destacar que en preoperatorio si fueron muy limpios y amables, te garantizan un area limpia y desinfectada antes de quirófano, muy profesionales de ellos si nada malo que comentar. También los médicos que estuvieron al pendiente de la niña fueron muy amables y muy claros en su labor de ellos también nada que decir negativo, todo lo contrario buen servicio.

Our gyno for my pregnant wife his service was fine until we told him we are moving to another city. At the same point we were arranging int health insurance and asked him for a letter. The letter was written by a bitter person and simply incorrect including 'conclusions' that were not certain at all that not even fall within his specialization (and are now already completely disproven). The hospital has also horrible protocol with letting people in telling us to leave our daughter alone outside bec she cant enter the consult. Absolute bs and with zero logic (yes she is fully healthy and with mouthcovers etc just like us) My conclusion is to avoid this poor hospital and even poorer service and its doctors.

Called and asked to be transfer to the Lab and the operator had me waiting on line over 10 mins without doing the actual transfer. I had to call from another line and told her she had me waiting then did the transfer righy away. Annoying

The first admitting doctor was attentive, but we had to wait a long time for a specialist to help with the broken leg, but obviously, he wasn't really a specialist because HE had to wait another hour for someone to help teach him how to put a cast on. The cast was not put on properly and it was put on with no pain relievers other than a bit of Motrin (we ended up needing to go to another hospital to have surgery to get the cast removed and his leg set properly). The nurses were simply gossiping as my son cried in his bed, they didn't attend him again unless I asked for something. My son was brought home and he screamed for hours, and he has a really high pain tolerance. I tried calling the specialist doctor twice to talk about the pain but he wasn't available (not that I would really have trusted him anyway, he didn't know how to put on a cast!). The doctor that I did talk to in emergency didn't sound the least bit empathetic or interested in what I was describing. I knew the pain wasn't normal because my other son had broken his leg the same way previously. I feel that I was also dismissed because I had hard time communicating- I am a foreigner that speaks Spanish but there were bits that I wanted clarified and she sounded irritated like I was wasting her time. It turns out that I was correct, his leg was not normal and he never should have left the hospital the way he did. We went to a specialist we trust and they showed how badly the leg had been set (it was off by 20 degrees), telling us that if he had been sedated or given some better pain relievers along with x-rays to guide the casting process my son would not have had to go through with surgery later. If we didn't have the surgery, he would have walked like a penguin for the rest of his life. By the way, getting a cast done at Star Medica hospital with its incompetencies was almost DOUBLE the price of Angeles del Pedegral, where we went with my other son. Overall, I would NOT recommend this hospital to anybody.

(Translated by Google) Excellent medical attention !!! (Doctors, nurses, resident doctors) and all the very friendly staff: quartermaster, security, administration ... high-level facilities. They operated on my daughter and took good care of her. From time to time medical personnel came to check her and verify that she was well. I am very happy with the hospital. Thanks Star Medica! (Original) Excelente atención médica!!! (Doctores, enfermeras, médicos residentes) y todo el personal muy amable: de intendencia, seguridad, administración... instalaciones de gran nivel. Operaron a mi hija y la cuidaron super bien. A cada rato acudía personal médico a revisarla y verificar que estuviera bien. Estoy muy contenta con el hospital. Gracias Star Medica!

Good doctors who are bilingual too

(Translated by Google) It is a great hospital, it has a very human treatment and highly trained specialists. Its facilities are very well maintained and are of excellent quality. The rooms where they recover after an operation (if they remain hospitalized) have everything you need for your little patient to have a great recovery, the floor has a reception; also with doctors and nurses who are all day looking after your patient so that he feels better and recovers, the food is excellent and made especially for the needs of your patient. At all times they are on the lookout which I appreciate very much since they made us feel good and safe at all times. (Original) Es un gran hospital, tiene un trato muy humano y especialistas muy preparados. Sus instalaciones estan muy bien cuidadas y son de excelente calidad. Los cuartos donde se recupereran después de alguna operacion (si es qie se mantienen internados) tienen todo lo que necesitas para que tu pequeño paciente tenga una gran recuperación, el piso cuenta con una recepcion; tambien con medicos y enfermeras que estan todo el dia al pendiente de tu pasciente para que se sienta mejor y se recupere, la comida es excelente y hecha especialmente para la necesidades de tu pasciente. En todo momento estan al pendiente lo cual agradesco muchisimo ya que nos hicieron sentir bien y seguras en todo momento.

Edit: I’m editing this review because of the useless reply StarMedica wrote below. I shared all my experience here already. You don’t need to know the patient’s name, the doctors or nurses that treated my child. We had only praises for the professional team. My criticisms were not related to them. My criticism and what you need to fix is the management of your hospitality and “cleanliness” of the hospital. Also, if I wrote on this particular branch of Star Medica, then it obviously means that we were at the Nápoles branch. Stop writing useless computer generated replies. This private hospital has some good, professional and kind doctors and nurses. We have only been treated with the utmost respect by the majority of the staff and for that we are grateful and appreciative of the doctors and nurses who work here. The room service for food is not bad. The food was quite tasty, but I had a piece of black hair in my salad. We even complained to the man who came to pick up our food cart. He apologized and said that he would inform whoever was responsible. Aside from the hair in my food, the biggest downside to this hospital (in my opinion) is the hospitality service one gets when having to admit their child for an overnight stay. Even though we have premium insurance, we found it very weird that it did not cover the sofa bed that the guardian has to sleep on in order to accompany their child. We had to pay $600+ extra for a lousy sofa and some thin sheets and pillows that don’t even come with a pillow case. The room is nothing special. Very basic and we were unfortunate to receive a room with a dirty pillow and a dirty exhaust fan in the bathroom. Not a good first impression. So imagine finding hair in your food and having to deal with dirty pillows and exhaust fans when you are supposed to be in “clean and sterilized” location. This is unacceptable as this is a private hospital and it comes with a premium price tag. If it weren’t for the doctors and nurses who have always been more than professional and kind to us for the consultations, I would’ve given this hospital only 1 star.

Super

(Translated by Google) A good hospital of the most expensive in the city is dedicated to children here you can bring them, if you come to the hospital you should be careful with the ecopark since when you get out of the car to leave someone in the hospital they put the immobilizer on you (Original) Buen hospital de los más caros de la ciudad es dedicado para niños aquí los puedes traer , si vienes al hospital deberás tener cuidado con los ecopark ya que al momento de bajarse del coche para dejar a alguien en el hospital te ponen el inmovilizador

Excellent service from everyone involved, from the security to the admin to the nurse and to the doctors. Our Spanish is super basic. They were able to direct us to English speaking doctor and nurse. Despite being busy, we were attended to in a timely manner. The attention given by both Dr Carlos and Dr Jimena were wonderful. They were very thorough with their examination and explanation. Muchísima gracias! Highly recommended if you have a kid that needs urgent medical attention. The only downside was the super expensive parking. We were there for about 3 hours and parking was $104. If you come with a car, better off parking at the streets.