The breakfast buffet is terrible and never changes. The coffee is awful. The rooms are okay but instead of giving you a king size bed as booked they might give you two double beds which is completely useless. They said the hotel was full but I stayed two weeks and my boss came a week later and got a king size bed. They could have followed up and said listen someone checked out so we have a room with a king size…

You’re paying for the location and not the amenities or the room. The hotel is not better than a holiday inn or a la quinta. We paid an average of $200 a night with no breakfast included. If you are a Marriott person it would be a lot more worth your money to spend the additional $50 a night to stay at the Sheraton

Great hotel and really nice rooms. Breakfast had great options and I would definitely return. Another great benefit is the surrounding mall / plaza with lots of great shops and restaurants

I love the Marriott! I even have a BonBoy credit card and only stay at the Marriott. Typically, I always stay at the Fairfield when I come to El Salvador but this time we decided to try the Courtyard. The rooms are super clean, the staff is extremely attentive buuut the hotel needs major remodeling. Let's be honest this type of stuff wouldn't fly in the U.S and it shouldn't anywhere else. It was really uncomfortable to sit by the pool and the paint on the walls is peeling off quite a bit. This isn't a big deal (except the seating by the pool) but they should care more about the appearance of this hotel since it's on the pricier end. Other than that I would highly recommend this hotel and hopefully next time I come they have fix these things.

It's an okay place, nothing special. The best feature is location to open mall area. The food and bar are a bit disappointing also. Seats are worn and wobbly. No free water, not many perks for Bonney members.

We really liked this hotel. It was located right next to the Gran Via indoor/outdoor shopping center. The hotel has a bar and restaurant and pool. The staff speak good English and were very attentive.

Very nice place I liked the personal or employee they are so friendly they always ready to help my special thanks for the restaurant I been there 5 day and I been use the restaurant for breakfast is really good food is so delicious. I want to thanks to Wendy, Briant, Armando, Wilfredo and all staff. Gracias por todo hicieron mi estadía muy buena especialmente con la Avena para mi Bebe.. Oh también a la Señora Carmen A. The room attendant..

Nice hotel. If you frequently stay in Marriott hotels you will find their properties in Mexico and Central America tend to be a bit nicer than the same brand in the USA. This hotel is located next to a shopping center so you have options for dining nearby. I wouldn’t consider it a scenic location but it was convenient for my needs.

(Translated by Google) Super good service (Original) Súper buen servicio

Spacious, clean, and outdated rooms. Great location next to shopping centers. One day got a written notification that they were hosting events 3 consecutive days. Noise from those events could be heard in all rooms at the back of the hotel. No availability to change rooms because it was full, even though big groups were going in and out.

Better than pictures Breakfast is really good. Talk to a young lady named Idalia. Ask questions and directions she was really helpful, great service .. stay there for a few days and sow the place getting busy, but service by Idalia didn't change .

The rooms and location were ok but my 1 week stay here was a huge headache when it came time to eating in the restaurant, snack bar, dry cleaning etc. Because I had to have things charged to the room. Basically, I came with a group but my boss booked everything for me through a company card/account and gave me an authorization form to give the staff with the card info, his signature, my signature etc. I explained the situation to the front desk, showed them what I had and the lady said there was no problem and that I was authorized to charge things to the room. I thanked her and went my way. I went for dinner that night at the restaurant, go to charge the room and they tell me there is no open credit for my room. I have to now leave the people I was interacting with to go to the front desk, explain the situation, show her my authorization form and tell her what I already told the lady checking me in earlier 8n the day. Next day I go for the snack bar and tell them to charge it on the room. They say they can't for the same reason. I explain myself and show the same documents. They fix it and charge to the room. But every single time I went back to try and charge anything on the room the same thing happened. I must have explained my self close to a dozen times and shown proof. What really got me upset was the final night I was there at the restaurant. The same thing happened again and I explained the same story over and showed my documents at the front desk. At the front desk was the same lady who had already helped me and she said it was wierd why it was doing that but she would resolve it. IT DID NOT GET RESOLVED. I go back to the group I was with at the restaurant because we were talking and a few minutes later the waitress comes up to me and starts telling me they can't charge the room.... I explain the situation (which I had already done) and says no, that doesn't work. What got me really mad was what came out of her mouth next...... She tells me. "Déjeme ver ese documento que supuestamente tiene" (I speak Spanish) Which means, "Let me see that document you supposedly say you have" in a very condescending way as if I was lying or trying to scam them. She tried to take a picture from the my phone but it was too blurry. So I offer to send it to her through WhatsApp. I don't remember her name but I do have her number if anyone from corporate Marriott wants it. The the next day (my final day there) When I went to pick up some dry cleaning just before checkout they told me I had to pay $21 for the dry cleaning... I told her to charge it to the room and she said she couldn't for the same reason as the previous times. I said, paid it and went to my room. I was too frustrated to deal with all that. Then, when I'm going to reception for check out and to ask them to email me the invoice for the stay they tell me I owe $39 for an unpaid restaurant ticket (the previous nights ticket). At this point I was so fed up, annoyed, frustrated and just getting mad so I paid it. I gave them my email so they could email me everything and have not gotten that email yet. I have planned a few more trips to El Salvador for next year but you can be assured I will not be staying at this hotel again. There was a group of 40+ with me and when we return to El Salvador I will do everything in my power to get us a different hotel. My name is David, I stayed in room 409 from November 28th to December 5th. I would still like my invoice emailed please.

Attentive staff. Food is average. We felt safe at any moment. Parking lot is okay. One thing! PLEASE manage better self-service laundry, some guests are lack of courtesy and constantly we have to go back and forward to check if they empty the dryer and washing machine!!! There are only one of each.

This was a very pleasant stay the staff very professional , I will give them 10+,on services on all areas from breakfast service and food, room service and front desk at anytime helping me with any questions I have thanks for having me at your hotel

Staff was friendly and welcoming. Decent breakfast buffet. The hotel rooms are outdated. You can get more value for your money in other hotels in San Salvador. The Hyatt Centric for example is way ahead in terms of the quality of its rooms.

Had a comfortable stay at the hotel for about 2 weeks and the rooms were well cleaned every day and all the members of the staff were very courteous and attentive. The only issue they run into is trying to run the breakfast service which is always overly populated worse so when people from outside come over too for $16 is well worth the deal. Other than that had a wonderful time

My stay here is certainly awesome every time I visit. The staff is professional, friendly, cordial, hospitable, and always making sure your needs are met. The rooms are clean, and with free water lol. During rainy season they provide you with umbrellas. The premises are always clean and you will see staff mopping floors and cleaning. The hotel is super convenient to restaurants, malls, and other stores. I walk everywhere and it’s safe! There are always security guards. If you return late at night they’re still on guard! The views are nice, the pool is nice, and the restaurant is now open all the time! Tito is a wonderful man at the bar. He is very kind and very helpful. Abner is a nice guy! The entire staff at the restaurant is so helpful. Carmen is a sweet lady who is very attentive to the needs with towels, soaps, and making sure your room is handled. Daniel at the front desk is a cool dude and he also takes initiative in making sure your needs are met. I truly enjoy this hotel and being an Elite member, I always feel at home. The hotel is beautiful during Christmas with all the decorations. The hotel is absolutely in a great location whether is for vacation or business. Thank you for always taking care of me and my family. My favorite part of this hotel is that I feel I have a family here, and they all know me and they are caring, understanding, and super nice! They deserve 10 stars for everything. I always get so happy to see everyone who greets me with love and a beautiful smile!

I enjoyed staying here, great location, close to the mall where there are a lot of events.

Beautiful place to stay

As of late March 2023, the hotel is about to undergo renovation. The hotel room was average for a Courtyard - neat, spacious, clean bathroom. Great location - The Santa Tecla part of San Salvador provides The hotel is located in the Gran Via outdoor shopping district. You'll find plenty of local and Western chains - Zara, Subway, Olive Garden, Bennigan's, Starbucks, etc. Our favorite was a local place called Crepe Lovers.

Loved my experience in the hotel. Very conveniently located next to shopping center with a lot of different foods. Will definitely stay there again.

Arriving here the check in was easy and quick. I was allowed to check in early as well which is always nice. the service was excellent, and the room was cleaned every time i came back to the hotel. Daily! The food selection was 6/10 mostly because they have to cater to all people so the selection was not the biggest. still it was on site convenient and easy to access Franklin, if you are reading this thank you for making my Ice coffee which was never on the menu, i sad i was not able to thank you in person. I will be coming back and I will stay here... keep in mind i also stayed in the newest hotel in ES "Hyatt Centric" and i prefer this one. Its the service, people and the view from the 6th floor that really makes the difference.

The building is really modern and beautiful.

What you expect for the price, very modern, clean and close to everything you need

The location is the best part. Right next to some shopping centers and restaurants. Cross the street to get to Hacienda Real which is a great restaurant. There is no lounge and the front desk seemed confused about the question. They have a tiny pool and also a really small gym. Service from the guys at the lobby bar was great. There are some other hotels in the vicinity that I'd try instead in the future considering the price.

Not only was all of the staff here wonderful, I experienced a 6.5 Magnitude earthquake while I stayed here (7/18/2023), and the building held up fine. Staff handled the situation professionally and I'm glad I was there for that experience and not at some Airbnb. Wish I could give this place more stars!!

Nice location for dinner and shopping.

Great location and lobby. Service is great. Rooms are outdated and need a bit of T,L,C!

Great location, super clean, quiet at night, at walk distance from shopping malls and many restaurants. Completely satisfied with my stay there I will absolutely come back in the future and also recommend to anyone while visiting El 🇸🇻 Salvador

Place was wonderful. Front desk people were amazing. There was this front desk guy, Edgar or something like that- he was fantastic. Remembered our names, helped us with laundry, helped us out the entire time. He is a good example of great hospitality. I wish Marriott would get more employees like him.

Very clean rooms. Comfortable beds. Good water pressure and extremely helpful and knowledgeable staff. Wifi speeds at 5mbps down.

Great Location. 20 mins from airport. Lots of restaurants and shopping with walking distance. Close to a lot of small towns worth exploring. Rooms are a good size and always clean.

The staff is great and the hotel is fine. However it is infested with mosquitoes! The booths at the bar area have swarms for dinner and I woke up every morning with more mosquito bites from my room. I asked other hotel guests and they were being bitten in their rooms too. When I asked what the front desk could do, they were dumfounded. I even got two mosquito bites while I was checking out. They need to get rid of the mosquitoes.

(Translated by Google) Pleasant atmosphere. Ideal for business meetings. (Original) Ambiente agradable. Ideal para reuniones empresariales.

(Translated by Google) Excellent! At a point where you only leave the Hotel and you are walking to the great road where all the renowned brand stores and excellent restaurants are. The breakfast very, very good. (Original) Excelente! En un punto donde solo sales del Hotel y te vas caminando a la gran vía donde están todas las tiendas de marcas reconocidas y excelentes restaurantes. El desayuno muy, muy bueno.

When we checked in - no one helped with our bags. Not what we expected.

We loved this place !!! close to stores and many restaurants We will definitely be staying here again

(Translated by Google) Excellent place (Original) Exelente lugar

Excellent Hot Breakfast

great service 👏

Courtyard by marriott, next to an outdoor mall. Good location, safe area

Our room attended was friendly and she is very responsible and friendly I forgot the name but she is on 6 floor I was staying on 604 she remember as 2 adults and one baby girl... my wife was very happy whit her... also the breakfast area was nice food excellent, the employees very friendly especially Clarisa, very professional and really hard worker and the other lady I forgot the name,, she was nice and friendly she got for as table very quickly its was very busy, bad everything was nice...I will be back soon..

(Translated by Google) Nice, clean, super friendly staff and with a good location since nearby you have everything for distraction or shopping (Original) Bonito, limpio, personal super amable y con buena ubicación ya que cerca tienes de todo para distracción o compras

I always love staying here. It is quiet and the service is great. Best breakfast buffet in San Salvador.

Very nice hotel, the location is perfect, there is a mall at from of the hotel with restaurants and cinema. The location is secure.

They give you bottled water the first night for the coffee makers but after that you are required to buy your water. They will give you the coffee but you cant use tap water because its not safe to drink. Like REALLY?

Stayed here for work and it was a very neutral Marriott experience as an elite member. I stayed on the 3rd floor (an “elite” floor), but my room smelled damp and muggy the entire time. The bathroom seemed outdated and uninviting, and there were very limited drinking water facilities. The Wi-Fi was also very inconsistent.

Great customer service! So much within walking distance, felt very safe!

Great place to stay while your visit to La Gran Via, San Salvador, El Salvador. The rooms were cleaned and if we needed a change of sheets they changed it right away. They had a great attention to details for the customer.

Stayed 2 nights July 2022. The hotels is next to La Gran Via mall and other malls. easy access and was clean with a nice small pool. overall it was a good experience. 4 stars because of a bartender they have an older male, he was rude and lack of service. one evening I went there to see if I could watch a soccer game and as soon as I asked he said 'we don't have that channel" I said ok can you put this other channel and he did to later change it back. I hate to say it because I am Salvadorian and it felt like I was being discriminated in my own country maybe because I was wearing soccer shorts, T-shirt and crocs sandals or because I asked for our free wine and charcuterie platter since we bought the romance package. anyways I didn't say anything because nothing was going to mess my vacation.

Awesome breakfast, if you're in town I recommend this property, there is a nice open shopping mall right next to it

Excellent experience, very friendly staff, very good service in the restaurant and the location is very good, the place is very central and has several malls and restaurants nearby.

I had always liked Marriot hotels. But I had to cancel many rooms from Courtyard Marriot San Salvador by phone since the event I was helping was moved from place. Very, very, very bad experience form the phone assistant the first time of the cancelation; very bad empathy toward my problem and nagging the cancelations would reflect on his performance which is not my problem, I was the customer. The cancelations the mexican assistant realized were from my first two mails with reference numbers # 555478210, # 55477122, # 55477125, # 55477117,#555475842, #55475847 which he nagginly did between complaints and vey bad attitude telling me he would only do these and told me to call again since he did NOT want to do the rest since they were "too many". This is the first time I have ever been treated like this from any hotel phone-assistant with a VERY BAD ATTITUDE, including critizicing why was I at the hotel doing the process, which I explainded when I did it by phone the second time got no asnwer, to which he despectively said that was not possible and this continued disrispect is not tolerable since what or where I was doing the call is not of his interest. My reservations were without penalty time and this experiences stain the hotel´s chains image which I will now have my reserves in doing from now on. I demanded to talk to someone else so I was again transfered to someone who kindly continued solving the problem. He helped me a lot, his name is Christopher and thank him for his management. Although I had the issue kindly resolved, I still want to write this report for the managers to know what is going on and to investigate these awful matters that are not supposed to happen and have left a sour experience. Thank you.