3/5 Ron M. 6 months ago on Google
The
donuts
were
very
good.
The
online
ordering
system/fulfillment
is
awful/flawed
(see
below).
The
staff
attempted
make
up
for
it,
but
not
the
best
solution,
by
far.
Ordered,
in
advance,
from
the
limited
online
menu.
First,
know
the
online
menu
does
NOT
include
a
lot
of
what
is
available
in
store.
For
example,
if
you
just
want
a
chocolate
dipped
donut
(what
they
call
a
chocolate
glazed
donut),
you
must
get
it
with
sprinkles
if
you
order
online.
But
in
the
store,
trays
and
trays
of
the
non-sprinkled
variety
are
available.
Go
figure.
Second,
the
fulfillment
of
an
online
order
seems
to
be
hit
or
miss.
My
order
was
a
“miss.”
It
not
only
was
not
filled,
they
just
had
zero
record
of
it.
The
staff
immediately
knew
what
had
happened,
so
this
must
be
a
common
occurrence
there
(a
shift
change
issue,
from
the
sound
of
it).
Unfortunately,
one
item
was
a
Boston
Creme
donut
and,
as
fate
would
have
it,
the
person
ahead
of
me
bought
the
last
one
remaining,
so
the
failure
to
fill
my
order
resulted
in
Donut
Star
being
unable
to
fill
my
order
correctly
when
I
reached
the
counter.
One
solution
might
be
to
refund
the
difference.
Apparently,
that
isn’t
practical
or
possible
with
an
online
order.
So,
the
only
available
option
was
a
substitution
and,
of
course,
a
Boston
Cream
is
a
“specialty”
donut,
so
that
limits
the
alternatives.
We
picked
something
we
really
did
not
want,
and
the
employee
graciously
provided
an
extra
for
the
error
(so
we
received
one
free
donut
of
a
type
we
really
didn’t
want),
but
we
would
have
just
preferred
a
refund
or,
of
course,
that
the
order
had
been
filled
correctly
after
being
placed
so
that
Donut
Star
would
not
have
sold
the
very
last
Boston
Cream
to
the
person
ahead
of
us
in
line.
Finally,
the
procedure
in
place
for
pickup
of
online
orders
is
just
awful.
Seemingly,
every
other
business
in
town
has
worked
out
a
system
so
that
online
orders
can
be
handled
separately
from
in-store
orders,
but
here,
an
online
pickup
requires
standing
in
line
and
waiting
for
everyone
ahead
to
choose
and
pay
for
their
orders.
And,
of
course,
for
something
like
donuts
where
picking
them
one-by-one,
often
a
dozen
or
more
at
a
time,
can
be
a
time-consuming
process,
this
can
turn
into
an
ordeal
even
if
an
order
has
been
made,
paid
for,
and
(unlike
ours)
properly
fulfilled.
All
that
said,
we
will
be
back.
The
donuts
really
were
good.