1/5 A B. 1 year ago on Google
I
had
an
unfortunate
experience
at
this
medical
office
that
left
me
feeling
frustrated
and
disappointed.
I
had
made
an
appointment
for
my
mother,
clearly
stating
that
I
would
be
accompanying
her
as
a
translator.
However,
shortly
after,
I
received
a
call
informing
me
that
my
card
would
be
charged
the
next
day,
even
before
our
visit
took
place.
I
couldn't
understand
why
they
would
be
so
concerned
about
payment
before
providing
any
service,
and
it
reflected
poorly
on
their
office.
To
add
to
the
confusion,
I
received
multiple
voicemails
from
them,
unsure
if
I
was
only
accompanying
my
mother
or
if
I
also
required
a
consultation
for
myself.
I
want
to
emphasize
that
at
no
point
did
I
mention
or
express
interest
in
any
procedure
for
myself.
These
repeated
messages
quickly
became
annoying.
A
week
before
the
scheduled
appointments,
I
noticed
that
they
had
already
charged
my
card
for
two
consultations,
without
even
confirming
with
me.
It
seemed
they
were
desperate
for
the
$200
payment
that
day.
Feeling
frustrated,
I
called
the
office
to
inform
them
that
my
mother
had
already
had
a
successful
consultation
with
another
surgeon,
making
their
appointment
unnecessary.
I
requested
the
cancellation
and
refund
of
the
$200
charge.
The
representative
assured
me
that
Sky
would
call
me
back.
Already
tired
of
the
back-and-forth,
I
made
it
clear
that
a
call
was
not
necessary
and
asked
them
to
simply
send
me
an
email
confirming
the
refund.
Despite
this,
Sky
called
again,
attempting
to
convince
me
to
keep
the
appointment
for
a
second
opinion
and
highlighting
Dr.
Whitaker's
credentials.
The
persistent
sales
pitch
before
I
even
stepped
foot
in
their
office
did
not
sit
well
with
me.
Overall,
I
do
not
have
a
positive
impression
of
this
place.
It
felt
like
they
were
more
interested
in
quick
financial
gains
rather
than
providing
quality
care.
Dr.
Whitaker
and
her
staff
were
far
from
the
caliber
of
the
doctor
we
ultimately
chose.
I
would
advise
others
to
approach
this
medical
office
with
caution,
as
their
cheap
tactics
and
lack
of
communication
left
me
with
a
sense
of
unease
and
dissatisfaction.
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