2/5 Tara S. 7 months ago on Google
Hotel
is
in
a
great
location.
Easy
to
get
to
everything.
They
have
done
a
nice
job
of
updating
the
furnishings
and
decor.
There
is
free
cava
and
water
available
in
the
lobby
and
at
breakfast.
The
breakfast
was
delicious
with
a
lot
of
variety
and
the
breakfast
staff
are
friendly
and
attentive.
However
staff
everywhere
else
(reception,
servers
on
the
terrace)
are
hit
or
miss.
Some
are
friendly
and
attentive
others
seem
outright
bothered
by
guests.
The
terrace
restaurant
is
listed
by
the
hotel
to
be
open
until
midnight.
On
the
second
night
I
was
there
they
closed
at
10
without
explanation.
When
I
ordered
a
drink
it
was
not
served
with
the
customary
snack
of
nuts,
crackers,
etc.
Surely
the
kitchen
doesn’t
need
to
be
open
to
provide
that.
The
worst
part
of
the
hotel
is
the
plumbing.
I
understand
the
hotel
is
in
a
very
old
district
and
that
in
general
pipes
in
Spain
don’t
use
the
u-trap.
We
stayed
at
five
other
hotels
in
Spain,
including
another
in
Barcelona.
None
of
them
had
the
issues
with
the
drains
that
this
hotel
has.
On
the
first
night
I
used
the
shower
and
shortly
after
the
whole
room
was
filled
with
noxious
sewer
gas
odor.
When
I
called
the
front
desk
they
told
me
that
the
issue
couldn’t
be
examined
until
the
following
day
because
there
were
no
maintenance
staff
on
duty.
Why
wouldn’t
a
hotel
have
maintenance
staff
on
duty
at
night?
The
smell
lingered
all
night.
The
next
morning
I
had
to
inquire
again
about
the
issue
with
the
front
desk.
They
sent
someone
quickly
to
check
it
out.
The
maintenance
guy
told
me
it’s
a
common
problem
and
proceeded
to
pour
drain
cleaner
down
all
the
drains.
He
also
left
some
spilled
on
the
floor.
He
told
me
after
twenty
minutes
the
odor
would
be
gone.
It
seems
to
me
that
if
the
issue
only
requires
drain
cleaning
fluid
someone
else
could
have
poured
it
in
the
drains
the
night
I
reported
it,
even
if
no
maintenance
staff
were
on
duty.
If
they
had
given
me
the
bottle
I
would
have
poured
it
in
the
drains
myself.
However
it
still
wouldn’t
have
fixed
the
issue.
The
issue
was
clearly
not
a
drain
cleaning
issue.
The
odor
was
not
resolved
and
no
one
followed
up
to
see
that
the
problem
was
fixed.
Nor
did
they
offer
to
change
rooms
or
to
provide
a
credit
for
the
stay.
I
don’t
believe
the
issue
can
be
easily
fixed.
But
the
hotel
should
be
honest
with
guests
about
that
fact
and
endeavor
to
make
the
guest
experience
safer,
healthier,
and
more
pleasurable.
For
the
price
of
the
hotel,
the
facilities
and
experience
are
not
up
to
par.
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