2/5 Naim S. 2 years ago on Google
I
have
a
Samsung
Galaxy
S21
and
since
the
1st
weeks
I
got
it
it
does
not
charge
through
the
cable
anymore.
I
can
only
charge
it
wirelessly
which
is
very
slow
and
very
inconvenient.
so
at
some
point
I
decided
to
get
it
fixed.
so
last
week
I
went
to
the
Samsung
store
describing
the
problem
the
phone
says
that
there
is
humidity
in
the
charging
port.
Some
Google
I
found
this
to
be
a
common
hardware
failure
at
the
shop
I
was
told
that
if
they
find
humidity
in
the
phone
I
will
be
charged
for
the
repair,
which
is
kind
of
funny
as
it's
supposed
to
be
a
waterproof
phone.
either
way
it
was
never
in
contact
withb
water.
one
week
later
I
get
an
email
from
Samsung
that
the
replacement
part
has
been
delivered.
so
I
take
2
hours
off
from
work
and
I
go
back
to
the
Samsung
store
and
there
I
am
told
to
enter
the
information
of
my
appointment
AGAIN.
then
when
I'm
finally
sitting
down
with
technician
she
is
asking
me
all
the
information
they
already
asked
me
last
time
and
that
I
had
to
enter
online
as
well
*my
phone
number
my
email
address
my
address
my
name
et
cetera
et
cetera)
and
then
when
I
think
think
they
will
finally
tackle
the
problem
and
repair
the
charging
port,
I
am
told
that
all
data
from
the
phone
will
be
deleted,
which
is
something
that
did
NOT
tell
me
at
the
initial
appointment!
as
it's
256GB
phone
that
and
I
use
a
lot
of
professional
data
on
it
and
I
did
not
have
a
fresh
copy
I
ended
up
going
back
to
work
...
having
lost
one
and
a
1/2
hour
and
not
being
helped
at
all
so
if
1
thing
that
SAMSUNG
really
has
to
learn
is
to
do
something
about
that
customer
service
maybe
they
should
send
their
whole
staff
for
a
training
at
the
Apple
store.
Not
only
wouldn't
I
have
wasted
2
appointments
with
them,
they
could
also
improve
the
way
their
staff
interacts
with
customers
and
with
themselves.
(Bickering
about
your
work
load
and
roster
in
front
of
customers
is
NOT
professional.
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