1/5 Jessica S. 1 year ago on Google
My
family
has
enjoyed
Harry's
for
many,
MANY
years!
My
grandmother
had
a
regular
booth
by
the
bar
every
Tuesday
night.
Rene
was
an
absolute
gem,
and
treated
my
grandma
with
such
respect
and
kindness.
We
miss
her
dearly...
The
last
few
months
have
not
served
Harry's
well...
the
managers
are
absolutely
horrible,
and
the
restaurant
is
suffering
under
their
supervision.
Not
only
do
they
appear
dirty
and
unkempt,
but
they
are
unable
to
effectively
hire,
train,
and
manage
their
staff.
Tonight,
our
experience
was
awful,
and
in
reflecting
back
over
the
past
few
months,
we
haven't
had
one
pleasant
visit.
Our
visit
began
with
the
hosts
unable
to
identify
whether
they
had
tables
available
or
how
long
the
wait
would
be.
They
took
our
name
&
number
down
and
let
us
know
they
would
call
when
a
table
was
available.
Our
family
decided
to
browse
Chaucer's
while
we
waited,
but
my
son
had
to
use
the
restroom,
so
we
headed
back.
When
we
arrived,
my
husband
took
my
son
inside
while
the
hosts
laughed
to
each
other
and
said
that
our
table
had
been
ready,
but
yet
they
had
neglected
to
call?
I
was
confused...
I
then
stood
at
the
door
while
two
hosts
argued
over
who
would
take
us
to
our
table,
both
refusing.
The
manager
just
stood
there
watching
them
and
didn't
give
either
of
them
direction
or
feedback.
The
other
two
hosts
were
dressed
in
dirty
clothing,
not
the
typical
uniforms,
rather
baggy
band
sweatshirts
and
distressed
jeans
--
not
that
I'm
judging,
I
just
didn't
know
they
actually
worked
there
by
their
appearance.
On
our
way
to
our
table,
there
was
a
very
nicely
dressed
host
who
excused
himself
as
we
passed,
and
I
appreciated
his
kindness.
When
we
sat
at
our
table
--
the
closest
to
the
back
kitchen
entrance,
our
waiter
arrived
and
while
he
was
efficient,
he
was
very
rude
and
off-putting.
He
rarely
checked
on
us,
rushed
our
orders
to
clear
the
table
for
the
next
customers,
and
just
was
generally
unpleasant.
Looking
around
the
restaurant,
I
saw
a
few
waitresses
that
were
kind
to
their
tables
and
wished
that
they
could
have
been
helping
us
instead.
I
also
observed
the
managers
standing
around
again,
not
helping
their
staff
bus
tables,
serve
food,
or
check
in
with
customers
--
this
is
VERY
typical
of
our
experience
at
Harry's.
The
managers
typically
stand
around
gossiping
with
other
waiters
or
regular
customers,
rarely
actually
working
or
supporting
their
staff.
There
were
a
few
busers
that
worked
hard,
and
a
few
who
looked
rather
filthy,
sneezing
into
their
hands
as
they
washed
tables,
only
adding
to
the
rather
dirty
environment
that
has
been
festering
for
the
past
decade.
Which
if
you
like
cleanliness,
don't
EVER
use
the
bathrooms
at
Harry's;
they
are
always
DISGUSTINGLY
filthy,
smelly,
and
often
broken.
Harry's
is
a
staple
in
Santa
Barbara,
and
I
want
to
see
local
restaurants
succeed...
BUT,
unfortunately,
the
service
here
is
just
awful,
and
the
food
is
just
regular
bar
food.
They
make
a
good
stiff
drink,
and
it's
always
nice
to
run
into
familiar
faces,
but
it's
just
not
worth
it
anymore.
My
family
will
not
be
returning
after
years
of
disappointment.
Sadly,
I
still
left
a
20%+
tip
this
evening
as
I
know
restaurant
workers
are
grossly
underpaid
and
need
their
tip
money
to
survive
in
Santa
Barbara,
and
I
didn't
feel
like
taking
out
my
frustration
on
our
rude
waiter.
My
hope
is
that
the
management
will
see
this
review
and
begin
to
change
their
practices
and
attitudes.
Good
luck
in
the
future,
Harry's!
P.S.
As
we
were
waiting
in
line
at
the
entrance,
a
75
year-old
gentleman
who
was
GROSSLY
over-served
at
the
bar,
struck
up
a
rather
disturbing
conversation
with
our
7
year-old
son.
My
husband
and
I
were
surprised
that
the
bar
staff
would
serve
someone
until
they
were
obviously
inebriated,
and
we
were
shocked
to
see
him
stumble
out
to
his
vehicle
without
the
manager,
who
was
standing
close
by
over-hearing
our
conversation,
offering
him
a
cab
ride
home.
We
know
Harry's
serves
stiff-drinks,
but
enabling
a
clearly
drunk
person
to
be
in
the
position
to
harm
others
is
simply
irresponsible.
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