1/5 Reina G. 2 years ago on Google
I
have
been
looking
forward
to
staying
at
the
Montecito
Inn
for
a
long
time,
especially
as
it
has
been
recommended
by
numerous
friends.
Unfortunately,
I
will
never
return
and
it's
predominantly
rooted
in
the
poor
service.
PROS:
LOCATION:
The
Inn
is
perfectly
located
in
the
heart
of
Montecito.
This
is
ALL
YOU
WILL
BE
PAYING
FOR
if
you
stay
here.
THE
RESTAURANT
LOCATED
AT
THE
PROPERTY:
I
am
not
sure
if
the
restaurant
at
the
entryway
to
the
hotel
is
a
part
of
the
hotel
or
not,
but
if
it
is,
it
is
wonderful.
The
staff
that
work
the
outside
patio
are
absolutely
lovely.
That
being
said,
the
staff
that
works
the
inside
of
the
restaurant
are
as
dismissive
and
uniformed
as
the
staff
that
works
the
front
desk.
If
you
want
to
make
a
reservation,
make
it
on
Open
Table
and
skip
asking
anyone
in
the
restaurant
for
help
if
walking
by.
VALET:
The
guys
that
work
the
valet
are
helpful.
CONS:
THE
SERVICE:
When
you
walk
in
or
out
of
the
hotel,
the
gentlemen
behind
the
counter
never
greet
you.
When
we
checked
in,
it
was
the
same
story.
What
was
the
worst
was
the
fact
that
despite
telling
the
hotel
that
we
would
be
arriving
early
as
per
their
numerous
text
requests
telling
us
to
do
so,
when
we
arrived
our
room
still
wasn't
ready.
Icing
on
the
cake
is
that
when
we
arrived
at
the
hotel
later
that
evening
to
grab
our
keys,
we
were
treated
horribly
by
a
gentleman
named
Ramone
who
wouldn't
look
at
us,
smile,
tell
us
about
the
property,
welcome
us,
etc...
Both
my
husband
and
I
were
confused
about
what
we
did
to
make
this
man
that
we
had
never
met,
so
upset
with
us.
His
colleague
who
did
happen
to
check
us
in
earlier
in
the
day
could
have
helped
to
ease
tension,
but
as
per
every
other
time
we
walked
through
the
lobby,
he
was
practically
hidden
in
his
computer
screen.
Not
sure
what
the
staff
is
watching
on
that
screen,
but
it
must
be
good.
Additionally,
after
writing
Paola
the
Property
Manager
a
detailed
email
of
our
experience,
we
never
heard
a
peep.
To
me,
this
is
unacceptable,
especially
for
area
like
Montecito
and
a
property
as
historical
as
the
Inn.
ROOMS:
We
stayed
in
a
large
king
family
suite.
While
the
suite
had
two
bathrooms,
everything
about
the
room
was
relatively
run
down.
The
carpets
need
to
be
replaced
and
there
were
no
slippers
provided.
There
is
also
no
central
air
and
only
an
air
unit,
which
barely
cools
down
the
room.
The
bathroom
sinks
are
so
small
that
I
had
to
do
my
makeup
in
the
living
room.
AMENITIES:
Outside
of
a
pool,
I
am
not
sure
what
else
the
hotel
has
to
offer.
We
also
were
never
informed
of
any
of
the
amenities,
so
if
there
are
any
the
hotel
is
doing
a
horrible
job
of
informing
patrons
of
this.
To
save
our
Valentine's
weekend,
my
husband
and
I
decided
to
take
a
7
min
Uber
to
the
Rosewood
as
our
friends
mentioned
that
the
beach
views
and
the
service
were
unbelievable.
Despite
not
being
hotel
guests,
we
were
welcomed
from
the
moment
our
Uber
pulled
up
to
the
moment
we
left.
It
would
be
worthwhile
for
Paola
and
her
staff
take
a
field
trip
to
their
neighboring
property
to
learn
how
to
make
people
feel
welcomed.
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